You can listen three ways Actively passively or

You can listen three ways: Actively, passively, or impatiently CHARACTERISTICS OF LISTENING

Active Listening -the listener participates fully in the communication process -view communication as a dynamic, transactional process of sending and receiving messages « Active listeners: « Rewards: « Listen attentively « Better grades in « Provide feedback school « Enjoy conversations « Make fewer mistakes « Perform better « More productive « Strive to understand remember messages

Passive Listening -the listener does not actively participate in interaction « “lazy” listening « Passive listeners: « Easily become bored or « View communication as a one-way process rather than as a give-and-take distracted « Ask few questions « Give negative nonverbal feedback « Rewards: « Generally none « Results: « Boredom, apathy, and lack of interest

Impatient Listening -short bursts of active listening are interrupted by noise and other distractions Type Description Intend to pay attention, but then allow their mind to wander in some way « Impatient listeners: « « May often make Anticipatory Anticipates what the speaker will say and rushes ahead to plan response Defensive mistakes or forget Combative details or instructions « “fake listen” (nod, shift gaze, or say “Right” or Distracted “Uh-huh”) Goal is to argue or disagree Goal is to “win” or put down a speaker Pays attention to first part, assumes, then stops listening and thinks of something else

Four major kinds: Critical, Deliberative, Empathic, and Appreciative KINDS OF LISTENING

Critical Listening -listening to comprehend ideas and information in order to achieve a specific purpose or goal “comprehensive listening” Examples: Listening to a lecture in class Important for when you listen actively to understand directions or instructions for a new task Listening to announcements

Deliberative Listening -Listening to understand, analyze, and evaluate messages so you can accept or reject a point of view, make a decision, or take action. “evaluative listening” Used when receiving and evaluation persuasive messages Example: Friend’s plea of “I need help!”

Empathic Listening -listening to understand, participate in, and enhance a relationship You try to put yourself in another person’s place or see the world through his or her eyes Does not mean you have to agree or sympathize with those meaning and feelings Example: A friend tells you a story and you feel like you understand what they are going through You understand appreciate his or her situation

Appreciative Listening -listening to enjoy, or appreciate, a speaker’s message or a performance on an artistic level Listening for fun—to laugh, cry, use your imagination, or extend your creativity Used in social situations: concerts, plays, sporting events movies Goal=enjoyment! watching TV listening to music

So, a competent communicator should… Identify the kind of listening needed in a given situation, set a goal for listening consider the relationship with others involved in the interaction, use memory techniques, keep an open mind, pay attention, respond appropriately, and give useful feedback