Listening To listen actively to another human being
Listening “To listen actively to another human being may the greatest gift you can give a person. The power to listen is a remarkably sensitive skill, perhaps the greatest talent of the human race. ” – Meyers & Meyers “The greatest compliment that was ever paid me was when one asked me what I thought, and attended to my answer. ” – Thoreau 3/6/2021 Phillip G. Clampitt, Ph. D. 1
1. What art the characteristics of effective and ineffective listeners? Effective Listeners 3/6/2021 Ineffective Listeners Phillip G. Clampitt, Ph. D. 2
2. Why is listening important? Time Immediate impact n n Learning Enhances memory Longer term consequences n n 3/6/2021 Respect Dependability Persuasiveness “Interesting” Phillip G. Clampitt, Ph. D. 3
3. What is listening? “Listening is a process of taking what you hear & organizing it into verbal units to which you can apply meaning” – Blaine Goss Example – “Itrainedlastnight” Phases n n n 3/6/2021 Signal Processing – segment structures Literal Processing – simple interpretation Reflective Processing – critical analysis, appreciation Phillip G. Clampitt, Ph. D. 4
Listening Skills Level 2 (Reflective) Level 1 (Literal) n n n 3/6/2021 Get main ideas Get central theme Retain pertinent content Resist reactions to emotional language Follow instructions & directions n n n n Phillip G. Clampitt, Ph. D. Judge relevancy Predicting what will happen next Identify speaker attitudes Judge validity of ideas Discriminate between fact & inference Understand imagery implied by the words Detect personality profile Detect patterns in thinking style 5
4. What are common myths about listening? Listening is a natural process Hearing & listening are the same Message sent = message received The speaker is primarily responsible for the success of the communication 3/6/2021 Phillip G. Clampitt, Ph. D. 6
5. What are barriers to listening? Word meanings Disconfirming responses n n n Impervious response Interrupting response Irrelevant response Tangential response Impersonal response Focus on details Tortoise & Hare Factor 3/6/2021 Phillip G. Clampitt, Ph. D. 7
Barriers cont. Physical barriers Premature evaluation Unclear purpose Emotional reactions Expectations/perceptions 3/6/2021 Phillip G. Clampitt, Ph. D. 8
6. Improving Listening skills Focus on content, not delivery Work at listening Do something about distractions Focus on understanding, then evaluation n Say-it-back 3 Question Technique Mirror Technique Inquire about the meaning of key words Use the Tortoise & Hare Factor to your benefit Be aware of your own biases/expectations 3/6/2021 Phillip G. Clampitt, Ph. D. 9
Listening Exercise Issue Yes No Teen abortion without parent’s consent? Mandatory drug testing on the job? Legalize prostitution? Death penalty for repeat rapist? The war in Iraq was a bad idea? Limit CEO salaries and compensation? Environmentalist have too much sway on US policy? 3/6/2021 Phillip G. Clampitt, Ph. D. 10
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