- Slides: 20
Listening Skills Listening for understanding is key to all questioning, feedback, empathy or emotional awareness skills. Listening for understanding requires the following; H A I R Hear Attend Interpret Respond
Hear Make the space to hear what they are saying Attend Make the time to devote attention to what they have to say Interpret Create an understanding of what is asked Respond appropriately
EQ Emotional Intelligence
What is Emotional Intelligence? n n Self awareness of your personal actions in a social interaction Awareness of the other person in a social interaction n Ability to show empathy n Ability to read the tone/culture of a room
Those with high emotional intelligence will hold back their knowledge to get the best out of others. Sir John Whitmore
The Four Skills of Emotional Intelligence
As a Facilitator, are you Aware of how you are Communicating? 1. Working in small groups, look at the following photographs and discuss what message you think the presenters are portraying. 2. What items/actions are portraying that message? 3. For your future role as a facilitator, what message would you like to portray and how might you achieve this?
When it comes to emotions, we cannot communicate Daniel Coleman
Reading Facial Expressions There are considered to be 7 basic emotions that our facial expressions can show. Can you think of the 7 different expressions: 1. 2. 3. 4. 5. 6. 7.
Facial Expressions Expression; Expression;
Small Group Activity: Place yourselves in actual situations and note down (as a facilitator) what actions or signals you would like to be aware of in the following circumstances: 1. 2. 3. Starting a workshop or presentation Presenting/facilitating during the workshop Interacting at a recess
Reading Body Language 1. In small groups come up with at least 5 different expressions of body language you (as a facilitator) might identify in a group. (Balance of good and bad body language) 2. What do you think each expression means? 3. What are some ways to manage each situation?
How do we Develop ‘Self Awareness’? What is a key to developing any area of oneself? (Be open to and have the desire to receive feedback) Types of feedback: n Self Analysis (KISS tool or SWOT tool) n Self reflection (reverse moment tool; outcome-cause) n External feedback (formal and informal)
Discussion In the process of developing ‘self awareness’ what types of personal awareness will be required? a) Visual awareness b) Auditory awareness c) Kinaesthetic awareness d) Reading and writing awareness
Sympathy vs Empathy Sympathy Ability to share another's feelings Empathy The ability to identify with, and so understand, a person or thing. Which would be more suitable in the role of a facilitator? What is likely to occur if you sympathise with a group or person?
Empathy In small groups discuss the following; As a facilitator…. . At what times would you need to show empathy? -
How do we Develop Empathy? As a whole group discuss how you might go about developing ‘EMPATHY’
Review In small groups highlight the main points to take away from this module. One person from each group shall be nominated to facilitate the review and reporting within the group.