Chapter 4 Listening Succeeding as a receiver Listening

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Chapter 4 Listening Succeeding as a receiver

Chapter 4 Listening Succeeding as a receiver

Listening is the "receiving" part of communication. OA skill that requires conscious hearing OWe

Listening is the "receiving" part of communication. OA skill that requires conscious hearing OWe don't do it well 25% of what we hear is remembered

What is the cost of poor listening? OIf each American prevented just one $10

What is the cost of poor listening? OIf each American prevented just one $10 mistake it would save…

Rate Gap Between Speaking and Listening OListening spare time OWe speak 120 to 180

Rate Gap Between Speaking and Listening OListening spare time OWe speak 120 to 180 words per minute OBut we hear and process must faster

How we hear and process O Hear 50 words O Tune In and Think

How we hear and process O Hear 50 words O Tune In and Think O Hear Next 60 Words O Tune Out and Mind Wanders O Hear Next 70 Words O Tune Back In and Think

What are the 4 Ways to Listen? ¯ Appreciative Listening =Most basic -- music,

What are the 4 Ways to Listen? ¯ Appreciative Listening =Most basic -- music, nature, etc. _ Discriminative =Single out sounds from a noisy environment ® Empathetic Listening =Acting as a sounding board -- hear to offer solutions L Critical Listening =Evaluate if what you hear has value

Why is listening difficult? 1. PROBLEM - Tune out dull topics - MEGO (my

Why is listening difficult? 1. PROBLEM - Tune out dull topics - MEGO (my eyes glaze over) 2. PROBLEM - Fake attention 3. PROBLEM - Yield to distractions 4. PROBLEM - Criticize delivery or physical appearance

Why is listening difficult? 5. PROBLEM - Jump to conclusions 6. PROBLEM - Overreact

Why is listening difficult? 5. PROBLEM - Jump to conclusions 6. PROBLEM - Overreact to emotional words 7. PROBLEM - Interrupt - quit listening when we speak

Filters to Listening OThese will distort listening Experience Biases Emotions Family Age Morals Attitude

Filters to Listening OThese will distort listening Experience Biases Emotions Family Age Morals Attitude Physical Condition Religion

Listening in Speeches O xplore–think ahead O nalyze message O eview–think about what has

Listening in Speeches O xplore–think ahead O nalyze message O eview–think about what has been said O earch–look for hidden messages

Listening in Conversations OShow you are listening Eloquent Grunts Door Openers - "Go on",

Listening in Conversations OShow you are listening Eloquent Grunts Door Openers - "Go on", "Really? ", "Oh? "

Listening in the Workplace

Listening in the Workplace

Being Introduced and Introducing Others O How to remember names: Repeat the name 2

Being Introduced and Introducing Others O How to remember names: Repeat the name 2 or 3 times in your first conversation. Relate the person's name to something familiar. Develop a determination to remember.

Professional Procedure OSeniority counts Introduce older to younger older Then Turn the Tables

Professional Procedure OSeniority counts Introduce older to younger older Then Turn the Tables

Introduction Steps OMake eye contact OExtend your hand OMake a brief comment that includes

Introduction Steps OMake eye contact OExtend your hand OMake a brief comment that includes the name O"A pleasure to meet you, Mr. Smith"

Accepting Criticism O Don't tune out criticism O Be coachable O Overcome obstacles to

Accepting Criticism O Don't tune out criticism O Be coachable O Overcome obstacles to criticism Put yourself in their shoes. Know that employers, teachers, coaches want to correct, not criticize.

Ask for Explanations OGet additional information Would you say that again? ", "Excuse me,

Ask for Explanations OGet additional information Would you say that again? ", "Excuse me, could you be more specific? ” Paraphrase for understanding OBe sure you are actively participating Communication is a two-way street

Put it Down on Paper O Memory alone can't guarantee understanding key points O

Put it Down on Paper O Memory alone can't guarantee understanding key points O How to take notes Be prepared Get it down Don't write everything

Recalling the Facts O How does listening differ from hearing? O What is the

Recalling the Facts O How does listening differ from hearing? O What is the cost to America of poor listening? O What happens because we speak at a different rate than we listen? O How do we combat this? O What are the four types of listening? O What are the 7 deadly habits of poor listening? O What in a speech can help listening? O What can listeners do to help the speaker? O What can you do to aid memory? Looking Back on Page 108

Vocabulary O passive listening O false comparison O active listening O jump on the

Vocabulary O passive listening O false comparison O active listening O jump on the bandwagon O appreciative listening O stack the deck O discriminative listening O name calling O empathetic listening O door opener O critical listening O paraphrase O filter O summarize O testimonial Speech terms on Page 85

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