G K Bharad Institute Of Engineering SUBJECT COMMU

G. K. Bharad Institute Of Engineering

SUBJECT : - COMMU 1 NICATION SKILL Listening skill Division: I. T Roll no. : - 39 v Prepared by : - Ribdiya vishal c. v. Guided by : Rahulsir Chanu

Contents : q What is listening ? q Comparison between listening & hearing q Types of listening q Barriers to effective listening q Characteristics of Good listeners q Effective listening Tips

What is listening Ø Listening is the ability to understand the encoded message. Ølistening is one of the most important skills that you can have. Ø listening requires much more intelligence man speaking listening can be describe as a skill that involves receiving , interpreting and responding to the message sent by the communication. “Effective Listeners that words have no meaning people have meaning”

v we listen different reason (1) Just for pleasure : music , birds , singing etc… (2) For information : The news of whether for just can the television or a radio or announcements at a station or airport. (3) To understand : When some one is explaining what is happening what we have to do what some one feels. (4) To take part : Exchange news with family & friends, .

Comparison between listening & hearing HEARING 1) Hearing is simply the 1) act of receiving sound by the ear. 2) 2) Hearing simply happens if you are not hearing impaired. 3) Hearing is rarely the 3) physical ability of ear to listen sounds around. LISTENING Listening is something we consciously choose to do. Listening requires concentration so that your brain processers meaning from words and sentences. Listening is more attentive to interpreted the sounds requiring concentration of mind.

Types of listening 1 Active listening 2 3 Attention listening 4 5 Biased listening 6 7 Deep listening 8 9 False listening Appreciative listening Casual listening Comprehensive listening Empathetic listening

1. Active listing: Active listening shows the interest & encourage to the speaker. 2. Appreciative listening: the listeners looks for the ways to accept & praised the talent of others. it just as we listen to a musician or entertainer. 3. Attention listening: listening to someone for something very carefully & showing attention to it. 4. Casual listening: listening without showing attention it is called as casual listening.

5. Biased listening: listening to someone without personal biased for prejudice. 6. Comprehesive listening: this type of listening useful in classroom where students listen to a lecturer to understand the topic. 7. Deep listening: someone try to understand the person his personality & unspoken meaning. 8. Emapathatic listening: when we listen to a friend who wants to share his or her feeling, we provide emotional & moral support through empathetic. 9. False listening: when someone is pretesting to listen but exually he is deeply lost.

Barriers to effective listening psychological 1 Socio-cultural Linguistic Emotional 2 3 physiological 4 5

Psychological barriers Ø As listening is a purposeful activity, any psychological disturbance can hinder the process of listening because of leads to lack of interest and concentration. Ø Feeling of anger, sadness, anxiety, or fear can hinder the process of listening.

Emotional barriers a) Beliefs & Attitudes : - Your strong opinion’s on different issues like religion, politics, or business may prevent you from agreeing with the speaker. b) sad memories : - loss of dear one or any incident of similar kind may prevent you from listening. c) Anxiety : - The state of health may keep you disturbed at work place and it creates anxiety.

Linguistic barriers Ø When the listener doesn’t understand the meanings of the words used by the speaker, there is a linguistic barrier. Ø Improper decoding of the message may lead to confusion and misunderstanding.

Socio-cultural barriers Ø In oral communication, listener gives the meaning to the message as per is own understanding. Ø The interpretation of message can create misunderstanding.

Physiological barriers a) Hearing impairments : - It is physical disability and requires medical attention. b) Hunger : - Hunger can reduce listening span. c) Tiredness : - Over work and exhaustion can prevent a listening from pain attention. d) Pain : - Physical or emotional pain can block listening.

Traits of good listeners v If something is really wonderful in this world it is listening. v. When we listening to somebody, we should listen with care with help of the following points one can become a good listeners.

q. Attitude : most people enjoy talking about them self. Some are lonely & some want to share their feeling. q. Body language : most of our communication is paralinguistic. for ex. It is not what we say that counts but how we say it, the tone we say use and what our body language says. q. Paralinguistic: if you wish to clarify a point you can simply paraphrase what the speaker has said and asked from the speaker whether you have heard it accurately or not. you can use the following lines: “so you mean so that” “do you mean that”

Effective listening tips Stop talking Be mentally prepared to listen Evaluate the speech not the speaker Concentrate and be open minded Ask question to clarify Be unbiased to the speaker Get the main points Don’t argue mentally Put full stop to your anger Avoid distraction

Thank You