NDOC TwoWay Radio Etiquette DONT SOUND UNPROFESTIONAL Why

NDOC Two-Way Radio Etiquette DON’T SOUND UNPROFESTIONAL!!

Why Do we need Etiquette on the Radio? In this era of communication, any person may own and operate a scanning devise that will allow them to listen to radio traffic inside a prison setting. If you communicate in an unprofessional manner, the whole department then becomes unprofessional.

What is a Two-Way Radio? Technically, it is known as a portable transceiver as it operates on batteries and is capable of transmitting and receiving on specific frequencies

This is What you are Looking For We call them Portable Radios

Orientation • Antenna • Power/Volume • Channel Selector • Speaker • Key (push-to-talk) • Microphone • Battery

Orientation/Top View • Emergency Button (Orange) • Channel Selector • Front • Power/Volume

External Hand-set

Battery Installs onto the back of the devise

Using a Portable Radio Ø Make sure radio works Ø Conduct radio check Ø Secure radio in proper holster Ø Be professional

5 Steps to Success ü Engage Brain ü Form a Concise Thought ü Key the Microphone ü Pause Briefly ü Articulate your Message

Things to remember o Key mic. and count to two then talk Ø (Don’t count to two out loud) o Speak clear o Turn out of the wind o Speak loud but do not yell o Do not use 10 codes

DO’S u u u u Be Professional - business use only Have something worthwhile to say Be brief and to the point Listen before you begin your transmission Engage brain before mouth Remember - everyone can hear you Speak directly and clearly in plain English Acknowledge the receipt of all messages

DON’TS ¯ Don’t “Step” on other’s transmissions ¯ Don’t talk too much ¯ Don’t use profanity or joke around ¯ Don’t lose the radio ¯ Don’t shout into the radio ¯ Don’t turn the volume to max ¯ Remain calm and speak clearly ¯ Remember the radio is not a telephone

Brevity is Important u Officer down - (Imminent u Man down - (Injured Danger) Inmate) u Need Back-Up - (Potential of Danger) u Need Assistance - (Non-emergency)

Calling for Assistance u u u Consistency is important. Repeat assistance call two times. Indicate any special instructions. • I. e. # staff needed, where to enter, restraint, medical required, etc. u When situation is under control, communicate an “All Clear”.

Confidentiality u Keep staff’s names off the radio u Keep inmates names off the radio (if possible) u Inmates u Can & Public can hears transmission compromise security

Manners and Decorum: Never Use: Ø Profanity Ø Jokes Ø Names Ø Insults Always be: Ø Courteous Ø Professional Ø Clear Ø Concise

Radios are meant to be used only for the safe and secure operation of the facility and every communication should be treated as though it were going into a log