Why is Email Etiquette Important We interact more

Why is Email Etiquette Important? • We interact more and more with the written word all the time • Without immediate feedback from the reader, it’s easy to be misunderstood • Email is still a formal correspondence

The Basics • Think twice about whether or not the content of your email is appropriate for virtual correspondence - once you hit Send, anyone might be able to read it • Respond to emails within the same time span you would a phone call • Use a professional font, not decorative • Be cautious about sending personal information

Subject • Should be meaningful • In Dishtv Backend process we don’t need to do any type of changes in Subject of the mail while replying back to the mails received from our subscribers.

Responding • Try and Respond in the same time frame you would respond with a phone call • Be conscious of responding to the sender or Reply to all. Do not overuse Reply to all • Be conscious of your recipient • Don’t expect an immediate response

Tone • Write in a positive tone • When I complete the assignment versus If I complete the assignment • Avoid using negative words • Words that begin with “un, non, or ex” or end with “less” • Do not Use smiles , winks ; -) and other graphical symbols • Use please and thank you

Content • Check your grammar and spelling before replying e-mail • Use proper structure and layout • Be efficient • Emails that get to the point are much more effective • Address all the questions or concerns to avoid delays • Read the email before you send it • Please do not use abbreviations e. g. , Plz Don’t Abbrvt • Try to keep the email brief (one screen length)

Content Don’ts • Use sarcasm or rude jokes • Respond if you are upset. Take some time to cool off and consider appropriate response. • Attach unnecessary files • Use CAPITALS • Leave out the message thread • Use long sentences • Leave irrelevant information

ALWAYS INCLUDE A SIGNATURE Recipient of the e-mail shall not wonder how to get in touch with you. Include all your contact information in your signature. Your e-mail signature is a great way to let people know more about you. EXAMPLE of SIGNATURE FORMAT: * Full Name * Designation * Company Name

Spam – Do not reply SPAM E-mails • Don’t reply to spam • Thanks Mail • HI/Hello/How are you / REPLY LATER/ CALL U BACK • Auto response mails/Auto Revert emails. • SOCIAL MEDIA MESSAGE Like message coming from Twitter/Facebook and any other social media site, which is not related to DISHTV. • ZIG ZAG (Jargons) unclear message which is not related to DISHTV in any form. • Special characters like? ? & %$#@( special characters) without case history. • Personal Messages • Social Shopping sites Congrats! You've received a Gift Voucher/cards • Fraudulent emails • Do not reply • Out of Town • Out of Office • Blank E-mails