Dont ask Why Think What Why me Why

Don’t ask “Why”, Think “What” Why me ? Why does it happen ? Why don’t they communicate ? Why did he not do his job ? Why don’t she take care it ? Why don’t we have good products ? Why don’t we have enough resources ? Why … 不責怪 爛水手責怪風向 誰都不怪，甚至包括自己在內! Think “What” can do … 擊敗 你生命中的裁判 石底餐廳的服務生 雅各 空服員 波妮塔

Don’t ask “When”, Think “Now” When can they learn the lesson ? When does Customer know it ? When can I get the information ? When will he do his job ? When will we have the resources ? When can boss change the attitude ? When can people know the R&R ? When … 不拖延 拖延是有很多風險的 Think What can do “now” … 現在=“關鍵時刻” 史黛西的飛行員父親 都是拖延惹的禍

Don’t ask “Who”, Think “I” Who should be responsible for it ? We need to prepared well ! They shall do it as required. You will go to clean it up. It is not my business ! Customer should know the rules. People need to pay for services. Who … 不抱怨 個人擔當從“我”開始 Think What can “I” do now … 我現在能做什麼 大賣場的收銀員茱蒂 殘障朋友 布萊恩