Lync Audio and Video Lync Online User Education

Lync Audio and Video Lync Online User Education & Training

Objectives After you complete this course you will be able to: • Make a Call • Answer a Call • Manage a Call • Start a Conference Call • Start a Video Call • Accept a Video Call • Add Video to an Existing Conversation Copyright© 2010 Microsoft Corporation

Voice This section covers the following: • • Make a Call Answer a Call Manage a Call Start a Conference Call

Make a Voice Call You can use the search bar to search your company’s directory to find a colleague’s name, or scroll to find anyone in your Contacts list. Call button Search bar 1. Open Lync Online. 2. Type the colleague’s name in the search bar or scroll to find someone in your Contacts list. 3. Hover the contact’s name. 4. Click the Call button that appears. Note: To be able to make or receive a Lync call, you need speakers and a microphone, or a headset, or another USB audio device. Copyright© 2010 Microsoft Corporation Note: Depending on your configuration, your Lync client may look different from the image above. BACK TO OBJECTIVES

Answer a Call Accept a call: • Click anywhere in the notification window for the incoming call to open the conversation window Or: • If Lync Online is set up to use with your desk phone, pick up the receiver. Click the notification window to answer call. Redirect or Decline Call: • Click Redirect, and then click Reply with Instant Message, and then type a message • Conversation window appears after accepting call. Click Decline to disconnect the caller. If voice mail is configured for your account, the caller is redirected to your voice mail. Copyright© 2010 Microsoft Corporation BACK TO OBJECTIVES

Accept Call During IM Conversation During a conversation you can start a call in the conversation window. Click Call to initiate call. Answer a Call in an IM The conversation Phone tab displays options on how to receive the call. Click one of the following options: • Accept Call – accepts call and begins conversation. • Decline – declines the incoming call and sends the caller to voice mail if it is configured, or disconnects the caller. Click Accept, Redirect or Decline. Copyright© 2010 Microsoft Corporation BACK TO OBJECTIVES

Manage a Call During a call, you can mute and unmute the call, adjust the speaker, and place the call on hold. Mute microphone button Hold button Speaker button Click the following options from the conversation window. • Click Mute microphone to mute and unmute. • Click Speaker to adjust and mute the speaker. • Click the Hold button to place the call on hold. Copyright© 2010 Microsoft Corporation BACK TO OBJECTIVES

Start a Conference Call With Lync Online, you can start a conference call with several people simultaneously. 1. In your Contacts list, press and hold the CTRL key on your keyboard, and then click the contacts that you want to call. 2. Right-click any one of the selected contacts, or the group name, point to Start a Conference Call, and then click Lync. 3. Your contacts receive a notification for the conference call and can join by clicking the alert. Note: You can also start a conference call with a contact group. Find the group in your Contacts list or search results, and then click the Call button. Copyright© 2010 Microsoft Corporation BACK TO OBJECTIVES

Add people to an existing call With Lync Online, you can add people when you are in an existing call. 1. In the conversation window, click the People Options menu, and then click Invite by Name or Phone Number. 2. Press and hold the CTRL key on your keyboard, click the contacts that you want to call, and then click OK. Note: You can also invite contacts one at a time. Copyright© 2010 Microsoft Corporation BACK TO OBJECTIVES

Activity 1 This activity prepares Lync users to place a call using Lync computer audio. To get the best experience, have a friend or colleague practice with you. Place a call: 1. Open Lync, and search for a contact to call. 2. Click the Call button on the person’s contact card. Answer Call: 1. Click the notification window for the incoming call. 2. The conversation window appears and the call begins. Manage the call: 1. Click the Microphone button to mute and unmute the call. 2. Click the Speaker button to adjust the volume and to mute and unmute the speaker. 3. Click the Hold button to put the call on hold. Copyright© 2010 Microsoft Corporation BACK TO OBJECTIVES

Activity 2 This activity prepares Lync users to place a call using Lync computer audio. To get the best experience, have a friend or colleague practice with you. Start a Conference call: 1. Open Lync and in your Contacts list, press and hold the CTRL key on your keyboard, and then click each of the contacts that you want to call. 2. Right-click any one of the selected contacts, point to Start a Conference Call, and then click the number that you want to use for the call. Copyright© 2010 Microsoft Corporation BACK TO OBJECTIVES

Video This section covers the following: • Start a Video Call • Join a Video Call • Accept a Video Call

Video Overview • Using a webcam in Lync Online to display yourself to other participants is a seamless experience, and provides the closest experience to an in-person conversation or meeting. Note : Video calls are available only if your company has enabled computer audio (Voice-over -Internet-Protocol, or Vo. IP). Plug in a USB webcam and Windows automatically searches for driver software. • You don’t have to install a webcam to view another participant’s video in a Online Meeting. • Configure webcam settings from Video Device in Lync Options: ü Click Tools, click Options, and then configure webcam settings under Video Device. Copyright© 2010 Microsoft Corporation BACK TO OBJECTIVES

Start a Video Call • If you have a webcam set up, you can choose to allow your contact to see you as you have a conversation. Start a video call: • Right-click a contact, and then click Start a Video Call. • Or, you can point to a contact to open the contact card, click the View More Options menu, and then click Start a Video Call. • An alert appears in the recipient's computer screen, with the options to accept or decline the call. Copyright© 2010 Microsoft Corporation View More Options BACK TO OBJECTIVES

Accept a Video Call Accept a video call 1. As another participant begins video, you receive an alert to accept or decline the video call. 2. When you accept the request, Lync automatically displays participant video in the conversation window. Click View to display your preview window or modify webcam settings. Note: You don't need a webcam to accept a video call from another user. 3. You can click Start my video to display your video to other participants, if you have a webcam. 4. Click View to show your preview window or change webcam settings. Copyright© 2010 Microsoft Corporation Click Full screen button to maximize video window. BACK TO OBJECTIVES

Add video to an existing conversation • If you have a webcam set up, you can add video to an IM session, so that conversation participants can see you. Click Video to start your webcam. 1. Click the Video button in the IM window. 2. When the video call is accepted, the video pane opens, and the Video controls such as Play and Pause appear. Copyright© 2010 Microsoft Corporation BACK TO OBJECTIVES

© 2010 Microsoft Corporation. All rights reserved. Microsoft, Exchange Active. Sync, Excel, Lync, Outlook, Power. Point, Share. Point, SQL Server, Windows Live, Windows Mobile, Windows Server, and other product names are or may be registered trademarks and/or trademarks in the United States and/or other countries/regions. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION. Copyright© 2010 Microsoft Corporation BACK TO OBJECTIVES