Keralas e Governance Roadmap From Automation to Transforming

Kerala’s e. Governance Roadmap From Automation to Transforming Governance Dr. Ajay Kumar Secretary Department of Information Technology Govt. of Kerala, India October 9, 2009 07 -09 Oct 2009

About Kerala • • 100% broadband in all villages Highest tele-density Highest mobile penetration Highest PQLI Demographics Area 38, 863 sq. km. Population (million) 35. 00 Population density 819 / sq. km. Per capita income $540 Literacy 90. 92 07 -09 Oct 2009

Core IT Infrastructure 07 -09 Oct 2009

State Data Centres << Home Next >> • Existing State Data Centre – First Data Centre by any State Government. (2003) – State-of-the art Tier III Infrastructure (99. 75%) – 5000 sq. ft. – About 150 servers with multiple applications. – Co-hosting for PSUs and other Government organisations 07 -09 Oct 2009

State Data Centre << Home Next >> • Managed by TCS Server sharing • Server co-location • SAN based mass storage • Automated backup • 44 MBPS backbone bandwidth • Mail services • Web services • Enterprise Management System • Help desk 07 -09 Oct 2009

New State Data Centre << Home • Another 5000 sq. ft Tier III facility. • To supplement existing facility. • RFP released in September 2009. • Estimated cost: Approx. Rs 60 crores • Location: Technopark, Trivandrum. 07 -09 Oct 2009

Wide Area Networks << Home Next >> • Kerala State Wide Area Network (KSWAN) Covers all 14 districts. Base stations at 152 blocks with wireless connectivity of 10 kms. 1, 500 additional remote locations. Operational at the BHQ level 3 nodes: at Trivandrum, Kochi, Kozhikode MPLS backbone of SII Link to districts Link to blocks 07 -09 Oct 2009

Wide Area Networks << Home Next >> • Malappuram District WAN • Secretariat WAN – 3500 nodes – NMS • Vikas Bhawan and Public Building WAN (Rf. P issued) • District WANs proposed for all districts (Rf. P to be issued in October 2009) 07 -09 Oct 2009

Akshaya The Kerala CSCs 07 -09 Oct 2009

Akshaya o o o Bridging digital divide Nearly 2200 Akshaya centres all over Kerala. Recognized as CSCs by GOI Atleast two centres in a panchayat Began as e-literacy campaign in Kerala Evolved as a hub of e-services 07 -09 Oct 2009

Akshaya Centers ONE e-CENTRE covers about 2 -4 sq. KMs serving 1, 500 -3000 households Akshaya Centers 276 in Malappuram 2150 - Total in Kerala 5 -10 PCs Peripherals IT trained Personnel Connected communities Internet 07 -09 Oct 2009

No. of Akshaya Centers 07 -09 Oct 2009

E-Literacy o o o Total trained 33. 22 lakhs Cent percent literacy achieved in Mallapuram, Kannur, Kozhikode, Trichur, Kasargode districts. Income for Akshaya entrepreneur Rs. 120/ trainee 07 -09 Oct 2009

VAT Returns Filing • Started w. e. f. Jan 1, 2009. • 1500 Akshaya Centres in 14/14 districts involved. • 10 different returns filed. • AKS income Rs 21/ return 07 -09 Oct 2009

o o o Started in January 2006 in Mallapuram district. August 2007 expanded to 8/14 districts. March 2009 expanded to 14/14 districts Provides facility to remit all utility bills Akshaya entrepreneur gets Rs 4 to 5 per transaction. Transaction History Month Amount Transactions Jan 2009 3, 39, 32, 940. 00 93, 987 Feb 2009 3, 37, 11, 170. 00 96, 778 Mar 2009 3, 45, 06, 609. 00 97, 728 Apr 2009 3, 18, 53, 526. 00 88, 499 May 2009 3, 76, 77, 377. 00 1, 01, 219 June 2009 3, 79, 451. 00 1, 01, 907 July 2009 3, 64, 73, 895. 00 1, 03, 739 August 2009 3, 58, 56, 884. 00 1, 01, 152 07 -09 Oct 2009

E-Krishi << Home • Market driven Agricultural Initiative through IT enabled Agri Business Centres in Kerala State • Farm Advisory Services • Agri Market Information • Resource Library • Trade Centre with toll Free numbers • Farmers database 07 -09 Oct 2009

Transactions 07 -09 Oct 2009

Scaling up of the project District No of participating Panchayaths 26 780 Kannur 12 222 Kozhikode 13 251 Ernakulam Kollam Total 5 44 100 115 754 2122 Kasaragod No. of field workers 07 -09 Oct 2009

Services G 2 C E-literacy B 2 C e-Krishi E-payment VAT E-filing Intel Learn e. Vidya Malayalam Computing INSIGHT KIF e-Learning IGNOU Keltron Animation CDIT Microsoft Certification DOEACC Medical Transcription course Railway Ticketing G 2 G Spark BSNL Coupon Recharge Vodafone Bill Payment LIC Micro Insurance ICICI Insurance Data Entry C 2 C Ente Gramam (My Village) Internet Kiosk Surfing, email, Photocopy, scan etc. 07 -09 Oct 2009

Other Shared IT Infrastructure 07 -09 Oct 2009

FRIENDS << Back o o o Fast, Reliable, Instant, Effective Network for Disbursement of Services A single window ‘no queue’ integrated remittance centre where citizens can pay all taxes and other dues to the Government 9 am to 7 pm-service including Sundays 07 -09 Oct 2009

Citizen Call Centre << Back • Call (# 155300) • Located at Trivandrum- caters to whole state • Revenue, Civil Supplies, Motor vehicles, Kerala State Electricity Board, Kerala Water Authority, Universities etc • About 25, 000 calls per month. • Complaint registry available. • 24 x 7 07 -09 Oct 2009

Integrated Government Services Gateway o FOSS based Geographical Information Portal - Government Offices o Integration of map information on to the websites o Information presented in interactive manner o Use of dynamic maps o Distance and area measurement facility o My location facility o Shortest path finding facility 07 -09 Oct 2009

Integrated Government Services Gateway o Users can add location – Wiki Model o Simple search and advanced search facility o Service through mobile phones, touch screen kiosks etc. Current Status o The project is ready for launch within 2 weeks. 07 -09 Oct 2009

Integrated Government Services Gateway 07 -09 Oct 2009

Official Email System << Back o o Officers responsible for official emails. Archival for 10 years Unlimited storage. Open Source 07 -09 Oct 2009

Video conferencing << Home o o 19 VC locations 24 -hour service Over 4 years Around 500 VCs every year 07 -09 Oct 2009

IT Infrastructure (under development) n n n Sub CA for providing digital signatures Service Delivery Gateway State Spatial Data Infrastructure E-procurement Mobile Infrastructure 07 -09 Oct 2009

IT for Development 07 -09 Oct 2009

Local Language Computing My computer my language 07 -09 Oct 2009

Malayalam Computing • Bridging digital language divide • Focus on training and awareness creation • Train Master trainers (Akshaya) / Hardware vendors • Train students / teachers / public • Creating websites/blogs in Malayalam 07 -09 Oct 2009

Malayalam Computing Policy Initiatives • Standard Malayalam font • All Government websites to have Malayalam version 07 -09 Oct 2009

Malayalam Computing Capacity Development • Inauguration • Posters/ Keyboard stickers/ Booklets • Enable Fest • Road Shows • Public awareness campaigns • Advertisement Films • Documentary, Tutorial Videos etc. • Campaign started in 7 districts. Will be extended to all 14 districts 07 -09 Oct 2009

07 -09 Oct 2009

Malayalam Computing Campaign … so far • More than 1000 Training programmes held • More than 70. 000 persons trained 07 -09 Oct 2009

Malayalam Computing Content creation • Ente Gramam websites • English - Malayalam, Malayalam - English Dictionary and Thesaurus with 5 lakh words • Malayalam blogs for all colleges and schools • Digitizing old Malayalam books 07 -09 Oct 2009

Malayalam Computing Ente Gramam << Home Status • Kannur district • Funded by UNESCO & KSITM • All local bodies in Kannur District • Roll out to two other districts (Malappuram & Kollam) § Local Content § Local Language § By Local People 07 -09 Oct 2009

07 -09 Oct 2009

ICT for differently-abled: INSIGHT << Home • Train visually challenged on ICTs to help them earn better livelihood. • Free and Open Source based • Orca • Initiated in March 2007. • INSIGHT ICT Centre in Trivandrum • Pilot successful. Roll out in Mallapuram, Thrissur, Kasargod, Ernakulam and Kannur Website: http: //insight. kerala. gov. in 07 -09 Oct 2009

Kerala Innovation Foundation -KIF << Home o o Documentation of Traditional knowledge Intellectual property management Offer prizes at state level competitions of grassroots innovators To motivate a culture of creativity and innovation in society 07 -09 Oct 2009

Sutharya Keralam o Convergence of all the available forms of Communication to redress the grievances of the citizens. o Automation of Chief Minister’s Grievance Redressal Cell 07 -09 Oct 2009

Applications Standardized Across All Departments 07 -09 Oct 2009

SPARK << Home Next Payroll and Personnel Management Software • Payroll and personnel management § 5. 25 lakh Employees § Data Entry for 3. 5 lakh employees completed. § More than 75000 employees in 1200 salary processing offices § Mandatory implementation in all Departments during FY 2009 -2010 Website (http: //www. info. spark. gov. in/) 07 -09 Oct 2009

<< Home 07 -09 Oct 2009

Digital Workflow-MESSAGE << Home • Paperless Organizations: KSITM, KSUDP, KSITI, Akshaya, Callcentre, Food and Civil Supplies. • Departments in Secretariat to use MESSAGE: Finance, PWD, Higher Education, IT, NORKA and cooperation 07 -09 Oct 2009

File Tracking using IDEAS << Home o The CITIZENS can obtain online information about the current status of their petitions submitted to the government. o The OFFICERS can obtain online information about the movement of files related to their subject, office, department or ministry under the government. o The GOVERNMENT obtains an advanced information support system that facilitates more efficient administration. 07 -09 Oct 2009

Asset Management System. Aasthi • Automated e-Inventory management of computers and related equipment • Open source based application • Implemented in Kerala State IT Mission • Implementation commenced in Secretariat • Roll out envisaged thereafter. 07 -09 Oct 2009

Websites on Content Management Framework Over 200 websites and portals. All Ministers have websites All panchayats have webpages Free and Open source based initiative to migrate all Government websites to CMF. • All websites being migrated to State Data Centre • • 07 -09 Oct 2009

Dr. SMS m-health Application • Enables citizens to use mobile phones to get information on health resources • Provides the user with a comprehensive list of medical facilities available in their locality, like doctors or hospitals having expertise in various medical disciplines 07 -09 Oct 2009

Dr. SMS m-health Application o Implemented in 7 Districts – Kozhikode, Kannur, Thrissur, Alappuzha, Ernakulam, Idukki and Kasaragod districts o A web portal and GIS based interface is ready; available at www. drsms. kerala. gov. in 07 -09 Oct 2009

E-Governance In Departments 07 -09 Oct 2009

Value Added Tax e-filing and e-payment 07 -09 Oct 2009

E- Facilities Available o e -Returns – A statutory requirement of all Dealers who registered under Value Added Tax (KVAT) Act 2003 filed return Periodically. o e -Declaration – Vehicle & goods details filed in advance by the consignor / third party logistics provider (TPL) o e-Payment - Payment of Tax. 07 -09 Oct 2009

e-Filing of VAT returns Ø Ø Ø e-filing of returns is mandatory to all Dealers from 01 -01 -2009. Kerala is the 1 st State in India implementing e-filing of VAT returns to all dealers. This facility is availed by 1. 60 lakhs dealers 07 -09 Oct 2009

Utilisation of e-Akshaya Kendra's Sl. No ØDealers having no internet facility, can e-File return through Akshaya Centres. • At present 1536 Akshaya Centers are selected. Name Count 1 THIRUVANANTHAPURAM 126 2 KOLLAM 116 3 PATHANAMTHITTA 4 ALAPUZHA 133 5 KOTTAYAM 87 6 IDUKKI 70 7 ERNAKULAM 25 8 THRISSUR 134 9 PALAGHAT 94 45 10 MALAPPURAM 11 KOZHIKODE 12 KANNUR 109 13 KASARGOD 115 14 WAYANAD 15 MATTANCHERI Total 261 59 33 129 1536 07 -09 Oct 2009

e-Payment Ø Ø e-Payments commenced from 01 -09 -2009. First State in India implementing e. Payment for all TIN dealers subsequent to the success of 100% e-filing. Collaboration with SBI & SBT bank group. Other Banks in future. Amendments made to Kerala Finance Code and Kerala Treasury Code. 07 -09 Oct 2009

Resources & Support o o o Running 24*7*365 Internet Transaction security ensured by Secured Socket Layer (SSL). Quality level certification for web application from STQC is in the final stage. 24*7*365 toll free helpline service. e-mail service. Wide Area Network (WAN) linking all Commercial Tax Offices and major Check Posts connected to nearly 2000 computers in 280 locations. 07 -09 Oct 2009

IT@ School 07 -09 Oct 2009

07 -09 Oct 2009

IT @ School • Capacity building • Vi. CTERS Educational Channel • Broadband connection to all schools • Web portal • Laptops to all schools Worlds largest simultaneous FOSS deployment 07 -09 Oct 2009

IT @ School • • Training Programmes in ICT Hardware Training to School IT Co-ordinators Internet Training to all Teachers Training Programmes for ICT enabled education Infrastructure upgradation Content Development Maintaining EDUSAT Interactive Terminals for Various Training Programmes 07 -09 Oct 2009

Policy and Re-engineering o Lay down policy guidelines n n n n o IT e-governance applications guidelines IT security and testing policy IT procurement guidelines Website guidelines- Content Management Framework Use of local language guidelines Email use policy Setting up of IT Division Business Process Reengineering Next >> 07 -09 Oct 2009

Promotion of FOSS << Home Next >> • International Centre for FOSS in Trivandrum • CAT-FOSS Finishing School in Kochi • International Conference on Free Software Free Society • Most applications described in this presentation are Open Source. 07 -09 Oct 2009

Major FOSS Deployments • MESSAGE • Insight • IDEAS • Malayalam Computing • Dr. SMS • IGSG • Email System • CMF • AASTHI • E-Krishi • Ente Gramam • KIF 07 -09 Oct 2009

Human Resource Development << Home § § § SPEED-IT E-Gov programme by IIITMK and IMG Mass HR programmes § § § YES@Kerala Capacity building programmes Women's skill enhancement programme Skill enhancement in polytechnics Model Finishing Schools 07 -09 Oct 2009

For more details Log on to www. itmission. kerala. gov. in 07 -09 Oct 2009

Thank you Dr. Ajay Kumar Secretary Department of Information Technology Govt. of Kerala, India secy@it. kerala. gov. in 07 -09 Oct 2009