Insurance Institute of Leicester The Life of a

Insurance Institute of Leicester The Life of a Major Loss The first 30 days…

Kevin Dinsdale Regional Director, Major & Complex Loss team Crawford Global Technical Services Geraldine O’Donaghue Senior Investigator, Major & Complex Loss team Crawford Global Technical Services

Programme – First on the Scene! Property/BI/Forensics • • First on the scene Preliminary Enquiries Causation / Policy Liability Background Checks Prepare Preliminary Report Liability Decision Loss Mitigation (Property) Business Continuity (BI)

First on the Scene • • • Emergency Services Fire Investigation Control Unit Building Control Emergency Contractors Other Govt Agencies Press Manager / Owner Loss Adjusting Team Forensics

Loss Assessor

Preliminary Enquiries • • Initial Site Meeting Team Approach Policy Documentation Drones / Technology Contact Insurers from site Initial advice Update all Parties

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Causation / Policy Liability Identify potential causes: • Electrical Work • Cooking Related • Fireworks

Policy Liability Issues • • • Insurable Interest Maintenance Records Warranties Adequacy of Sums Insured: Is it Adequate?

Types of Screening Commercial Domestic Construction Engineering Casualty Good in Transit Liability BI Overall, we will look at anything.

For Screening The searches primarily completed are Land Registry Financial Searches Internet searches Telephone enquiries Which in turn produces a Screening Report.

The Screening report will Excluding warranties, conditions etc, Allow Insurers to make a decision on liability either for or against, based on information uncovered. Allow Insurers to investigate further if need be. Turnaround aimed for 48 hours.

When there is no screening or limited screening Blue Chip / Global entity Famous person Claim nearly complete or ongoing for a long time The Companies are based overseas

Our aims with screening Does the risk insured correspond with what we can see in the information we are looking at. Plus Any Claims Issues

Prepare Preliminary Report for AXA

Loss Mitigation (Property) • • • Buildings Appointment of Consultants Establish Design Team Brief Identify Scope of Works Planning Considerations Contents

Business Continuity (Business Interruption) • • Adequacy of the Sums Insured Initial Information Request Discuss Mitigation Strategies Consider Early Interim Payment

Adequacy of Sums Insured – The Maximum Indemnity Period

Business Interruption – Mitigation of the Loss

30 Days • • Policy Liability Accepted Interim Payment Made Recovery Proceedings Initiated Action Plan Agreed

Questions?