Facilitating Change Presenter Hasser Graham Vital Applied Psychology

Facilitating Change Presenter Hasser Graham Vital Applied Psychology

Example of a Vital Action Dr Simon Moss (Monash University) has compiled evidence that: – When we actively enhance our skills to improve ourselves, we are more likely to be resilient and credible in the workplace.

Count the number of Passes the white shirts team makes? We will be testing your accuracy?

l l So we get a negative hallucination when we focus strongly on what we want! Safety consultants use it for reverse reason a therapist may use! Implications positive Psychology!

Focus OPTIMISTIC? l This l It’s will pass…. short term specific l And it’s not personal

When we are in a situation where behaviour change is being suggested, the best of the best consultants know that people are asking themselves only two questions. What are those two Questions?

THE SECRETS TO INFLUENCING CLIENTS TO Change You need to help clients answer YES to only two questions: 1. Is it WORTH IT? ¡ l If not, why waste the effort? Can I do this? ¡ If not, why try? Source: Influencer the Power to Change Anything: Insights from social psychology.

CHANGE Social Psychology has found that we are all more motivated by what we stand to lose than by what we stand to gain.

Create the Right Therapy Context for Change

In any teaching , coaching or clinical situation be creative. How you will achieve behaviour or symptom change is by creative answers to the key questions: How to make the pain of not changing behaviour or symptom more painful than changing it? How changing it will bring measurable and immediate pleasure

Play Bargh vid or explain

01 him was worried she always 02 from are Florida oranges temperature 03 ball the throw toss silently 04 shoe give replace old the 05 he observes occasionally people watches 06 Be will sweat lonely they 07 sky the seamless gray is 08 should now withdraw forgetful we 09 us bingo sing play let 10 sunlight makes temperature wrinkle raisins

01 him was worried she always 02 from are florida oranges temperature 03 ball the throw toss silently 04 shoe give replace old the 05 he observes occasionally people watches 06 Be will sweat lonely they 07 sky the seamless gray is 08 should now withdraw forgetful we 09 us bingo sing play let 10 sunlight makes temperature wrinkle raisins You will walk slower John Bargh New York University

POSITIVE PRIMING In a study conducted by two Dutch researchers they placed two equal groups of equivalent ability students in a standard Quiz against each other. One group scored 13% better. How? Simply by being asked to associate and to think about…. . What would it be like to be a Professor? Acknowledge (write down) everything that comes to mind.

We are more likely to make it happen when we are in the right state to make it happen

l Series of studies showing rudeness and aggression can be primed so to politeness!

l Subliminal video

IAT Home It is well known that people don't always 'speak their minds', and it is suspected that people don't always 'know their own minds. Understanding such divergences is important to scientific psychology. This web site presents a method that demonstrates the conscious-unconscious divergences much more convincingly than has been possible with previous methods.

Bike example

https: //implicit. harvard. edu/ This new method is called the Implicit s: //implicit. harvard. edu/ Association Test, or IAT for short. Looks at Over 90 areas including for examples unconscious prejudice around Race, Gender, sexual orientation, religions, etc

KEY 3 To Managing Change In situations of instability, or change, or ambiguity, communication becomes even more important. WHAT DOES THIS MEAN TO YOU? Communication

Memory limit PREDICTABLE “The boy the girl the man saw met slept. ” Graeme Halford

Notice the difficulty of not using everyday language: It’s not grammatically wrong The aggregate amount of information is small The difficulty - requires processing of too much information in parallel.

The boy that the girl that the man saw met slept” l. The boy slept l. The girl met (the boy); and l. The man saw the girl

l l Processing Capacity Defined by Relational Complexity: Implications for Comparative, Developmental, and Cognitive Psychology Graeme Halford Department of Psychology University of Queensland 4072 AUSTRALIA gsh@psy. uq. oz. au

The boy that the girl that the man saw met slept” l. The boy slept l. The girl met (the boy); and l. The man saw the girl

THE ‘CARE’ MODEL YOUR CLIENTS FOR C A R E

THE CARE MODEL EXPLAIN RIGHT TO KNOW ASK QUESTIONS Don’t move until you have ‘C’ CONNECT By building rapport: ØFriendly introductions ØSmile ØMake eye contact ØMirror behaviour ØUse open body language ØLoving tone ØPrime with positive words ØListen from the clients point of view ØRespect the client has a right to know ØAllow the client to feel considered ØEnable the client to fully express ØAsk, any other questions ØTo clarify client expectations ØTo qualify clients ØBoth direct and indirect questions ØRemember to state back to the client a summary of their expectations ØIf you can’t meet expectations be upfront. If breakdown ØExplain the process clearly ØWhat you intend to do ØWho will contact who and by when ØWhat will happen next ØWhat needs to be done in communication happens The way forward is go

SIX PRINCIPLES OF INFLUENCE Robert B. Cialdini

4 Elements of all Successful therapy(Torrey) l. Shared World View l. Expectancy Factor l. Therapist (genuine, acceptance) l. Necessary Healing

Important is extent to which someone is able to influence their partner's opinion and whether a positive statement from one person produces a positive or negative response from their spouse. What do you think the thin slice that predicts relationship breakdown better than 8 o % on just three minutes of watching video?

THE ANSWER Gottman was able to predict with - over 80% accuracy - the future divorces of multiple couples he and his team observed. Predictions were based on subtle body language cues that suggested contemptuous feeling (such as dismissive eye-rolling).

Analysis of malpractice lawsuits show that there are highly skilled doctors who get sued a lot and doctors who make lots of mistakes and never get sued. What predicted whether a Doctor will get sued? for education?

It came down to…………. . How they talked to their patients through…………. Tone of Voice Less dominant and more concerned

hundreds of conversations between doctors and Patients Never sued doctors l 3 min longer l 18. 3 minutes verses 15 minutes l Orienting comments: First I will do ‘x’ then we will do ‘y’ l Left time for questions l Actively listened l Laughed and smiled l Not any better clinically or more knowledgeable

INTRODUCING THE ‘CARE’ MODEL WHY DOES IT WORK? Because it has the potential to meet the six humans needs in clients: l Significance (customer always right) l Love and connection (rapport) l Certainty (security) l Uncertainty (options, choices) l Growth (priming their travel experience) l Contribution (Universalism)