Dell Customer Communication Confidential How to use this

Dell Customer Communication - Confidential How to use this template (Delete this slide before use) Instructions • Expand the notes sections for each slide to view suggestions on how to customize the presentation for your customer and relevant content that you can use for presentation notes. Delete these particular notes or hide before presenting to your customer. • Change or delete all placeholder text to customize verbiage for your customer and their specific situation • Delete any slides that are not applicable for your specific presentation. • Add slides from other resources, but ensure that they are approved for customer presentation use and meet the formatting styles from Dell Technologies Brand Experiential Power. Point guidelines. Also be sure to follow Dell Technologies Brand Logo Guidance. https: //inside. dell. com/community/active/global-marketing/brand • You can change a slide layout background with approved Power. Point slide layouts by right clicking on the slide, choose Layout and then select one of the slide backgrounds displayed. • You can find additional, approved graphics here: dam. dell. com. 1 of 20 © Copyright 2020 Dell Inc.

Optimizing the PC Lifecycle Dell PC as a Service Simplifying PC Lifecycle Management Proposal for: Enter customer and company name Presented by: Enter names and titles of team members Dell Customer Communication - Confidential

Dell Customer Communication - Confidentiality Statement Dell EMC is a trademark of Dell Technologies Inc. or its subsidiaries. All rights reserved. This proposal contains confidential material that is proprietary to Dell Technologies Inc. The materials, ideas and concepts contained herein are to be used exclusively to evaluate the capabilities of Dell Technologies Inc. to provide a solution for Customer Company Name. The information and ideas herein may not be disclosed to anyone outside of Customer Company Name to be used for purposes other than the evaluation of the capabilities of Dell Technologies Inc. believes the information in this document is accurate as of its publication date. The information is subject to change without notice. Dell Technologies Contact List Name Responsibility Contact Information Full Name Title Phone # Email Address Add or Delete Rows as needed 3 of 20 © Copyright 2020 Dell Inc.

Dell Customer Communication - Confidential The Dell Technologies family Your essential partner for accelerating digital transformation VMware DELL EMC INFRASTRUCTURE SOLUTIONS VMware streamlines the journey for organizations to become digital businesses. Our software spans compute, cloud, networking and security, and digital workspace. Essential infrastructure for organizations to build their digital future, transform IT from core to cloud to edge and protect their most important asset: information. Secureworks DELL CLIENT SOLUTIONS The industry’s broadest, most innovative enduser portfolio of client products and solutions. Secureworks has provided trusted managed security services to organizations of all sizes since 1999, processing more than 290 billion security events each day for 4, 300 clients in more than 50 countries. Alienware The high-performance Alienware gaming brand offers unique and award-winning PCs that incorporate innovative engineering, iconic design and the most advanced components in the industry. 4 of 20 © Copyright Dell. Inc. © Copyright 2020 Dell Boomi’s intelligent, flexible, scalable platform accelerates your business results by linking your data, systems, applications, processes and people. Virtustream enterprise-class cloud services and software trusted by enterprises worldwide to run their mission-critical applications like SAP in the cloud.

Dell Customer Communication - Confidential Dell PC as a Service (PCaa. S) simplifies PC lifecycle management by combining hardware, software and end-to-end lifecycle services into one all-encompassing solution financed in a single, predictable price per seat per month. The flexibility throughout the offer assures you will always have exactly what you need, when you need it and helps keep end users engaged, productive and happy. Along with the combination of Dell’s reliable, high-performing systems and best-in-class services, PCaa. S helps reduce the daily burden and cost of IT management, allowing you to focus on the transformation of your business with confidence. 5 of 20 © Copyright 2020 Dell Inc.

Dell Customer Communication - Confidential What is Dell PC as a Service? Dell PC as a Service combines hardware, software, lifecycle services and financing into one all-encompassing solution providing for a single, predictable price per seat per month + Hardware /Software + + Deployment Services Support Services 6 of 20 © Copyright 2020 Dell Inc. + Asset Recovery $ Financing

Dell Customer Communication - Confidential Worldwide PCaa. S shipments growing to 21% by 2020** IDC Research* Customer Feedback The Solution • Movement towards all things “as-a-service” - reflected across all industries PC Lifecycle Management: PC as a Service • Labor intensive • More complex environment for IT buyers • Managing multiple vendors • Role of IT department becoming more complex • Difficult to budget • Existing sourcing model is shifting - Purchase & Finance to “as-a-Service” • Time consuming • Distracting from business transforming projects 7 of 20 © Copyright 2020 Dell Inc.

Dell Customer Communication - Confidential Benefits of Dell PC as a Service Reduce the daily burden and cost of PC lifecycle management with PC as a Service Save up to 25% on PC lifecycle management with Dell PC as a Service 1 ü Predictable budget planning ü Reduced IT effort to manage computing needs ü Accelerated PC refresh keeps end-users in the most relevant technology ü Flexibility throughout the offer designed to fit your business needs ü Technology tailored to how your users want and need to work 1. Based on Dell’s PC Lifecycle Services Estimator tool developed by Forrester Consulting, commissioned by Dell and Intel®, May 2018. Estimated savings is calculated over 3 years and includes hardware, software, services and other resource adjustments across PC lifecycle management. For more information, visit: https: //tools. totaleconomicimpact. com/go/dell/pclifecycle/index. html 8 of 20 © Copyright 2020 Dell Inc.

Dell Customer Communication - Confidential PCaa. S Technology, Services and Financing Dell Technologies Confidential 9 of 20 © Copyright 2020 Dell Inc.

Dell Customer Communication - Confidential Technology designed for the modern workforce A broad range of business systems to fit your end user needs Hardware • • Opti. Plex Desktops Latitude Laptops XPS Laptops Precision Workstations Software • • Mc. Afee Dell Data Security Portfolio Workspace One Other factory loadable titles 10 of 20 © Copyright 2020 Dell Inc. Attached Peripherals • Monitors • Docking stations • All other peripherals and accessories

Dell Customer Communication - Confidential PC lifecycle services Cost savings at every stage of the lifecycle Optimize the deployment cycle with Pro. Deploy Client Suite Predictable budget planning Consistent refresh keeps users productive Flexible options for management and support with Pro. Support Client Suite Refresh 11 of 20 © Copyright 2020 Dell Inc.

Dell Customer Communication - Confidential Deployment Services Accelerate technology adoption with expert deployment designed for you 1 Deployment Services 2 Support Services 3 Asset Recovery Pro. Deploy Client Suite: Deploy PCs with greater speed and less effort. Our experts lead deployments from project management through planning, configuration and integration. Just choose the level of deployment that best meets your needs. Connected Configuration: With an instance of Microsoft SCCM on a server in our facility, you can complete your configuration tasks prior to shipping. Configuration Services: Receive systems imaged, tagged, configured and ready for installation out of the box. Logistics: Ensure new products arrive in a manner that matches your internal receiving and deployment capabilities and process. 12 of 20 © Copyright 2020 Dell Inc.

Dell Customer Communication - Confidential Support Services Maximize productivity with expert support backed by proactive, predictive tools Some of our most popular services include: 1 Deployment Services Pro. Support Plus: Dell’s most complete support service combines everything you need - priority access to expert support, accidental damage repair and automated proactive and predictive monitoring for issue prevention and resolution. Pro. Support: Support made easy with 24 x 7 access to support experts, a single resource for hardware and software issues. 2 Support Services Accidental Damage Service: Repair or replacement after accidental drops, spills, and electrical surges. Keep Your Hard Drive: Retain hard drives after replacement for greater security and control of your sensitive data. 3 Asset Recovery Basic Service Extensions: Enjoy uninterrupted support for the life of your device. Extend your system warranty to up to 4 years. 13 of 20 © Copyright 2020 Dell Inc.

Dell Customer Communication - Confidential Asset Recovery Optimize the asset recovery process and refresh end users quickly 1 Deployment Services PC as a Service helps determine a plan in advance for asset removal at the PC end of life and helps transition end users into new technology faster. Asset removal: Management of the pick-up logistics for your Dell systems at the end of life. Data security: The option for secure, on-site data sanitization for your Dell systems 1. 2 Support Services 1. 3 Asset Recovery Data Removal Process: No data removal process leaves a hard drive or computer as free from residual data as a new product. Dell makes no recommendations regarding the customer's security needs or representations regarding the effectiveness of one method of data removal over another. It is the customer's responsibility to protect any confidential or sensitive information contained on its hard drives recovered by Dell. 14 of 20 © Copyright 2020 Dell Inc.

Dell Customer Communication - Confidential Dell exclusive tools and technology Automate, troubleshoot and resolve system issues faster Support. Assist Tech. Direct Automated, proactive and predictive technology that reduces troubleshooting processes by half and accelerates time to resolution. Self-service online portal that puts Dell state-of-the art deployment and management technology at your fingertips and allows you to manage multiple support cases and dispatch parts as well. Dell Client Command Suite Image. Assist Industry-leading client systems management tools make Dell commercial client systems the world’s most manageable client devices. A simple user interface which helps you prepare your custom cross-platform image. This includes OS, licensing, applications, desktop customization and network configuration settings. 15 of 20 © Copyright 2020 Dell Inc.

Dell Customer Communication - Confidential Managed Services Custom managed client services help keep your business running smoothly When you need more than the standard services for PC as a Service, Dell custom managed client services can assist with all aspects of PC lifecycle management from onsite personnel to remotely administered capabilities. 16 of 20 © Copyright 2020 Dell Inc.

Dell Customer Communication - Confidential Dell Financial Services™ (DFS)** Delivering a single, predictable price per seat per month Total solution provider Integrated capabilities One-stop financing for hardware, software, and services Flexible Terms Financing is seamlessly integrated into the PC lifecycle management process Dedicated Experts Flexible financing options (flex up, down and mid-term upgrades) 36 and 48 month terms With technical knowledge and financing acumen Working as a team for you Your Dell and DFS account executives work hand in hand to ensure you get the right allencompassing solution with a predictable price per seat per month and a term that works for your business and your budget. **Payment solutions provided and serviced by Dell Financial Services L. L. C. or its affiliate or designee (“DFS”) for qualified customers. Offers may not be available or may vary in certain countries. Where available, offers may be changed without notice and are subject to product availability, credit approval, execution of documentation provided by and acceptable to DFS, and may be subject to minimum transaction size. Offers not available for personal, family or household use. Dell EMC and the Dell EMC logo are trademarks of Dell Inc. Restrictions and additional requirements may apply to transactions with governmental or public entities. 17 of 20 © Copyright 2020 Dell Inc.

Dell Customer Communication - Confidential PCaa. S Offer Summary Dell Technologies Confidential 18 of 20 © Copyright 2020 Dell Inc.

Dell Customer Communication - Confidential PC as a Service Portfolio Summary Dell PC as a Service Hardware, software, lifecycle services and financing in one all-encompassing solution for a single, predictable price per seat per month. PC as a Service for Business PC as a Service for Enterprise 20 – 300 units 300 + units Targeted towards small to medium size customers Targeted towards large commercial customers Dell PC as a Service helps reduce the burden and cost of PC lifecycle management 19 of 20 © Copyright 2020 Dell Inc.

Dell Customer Communication - Confidential PC as a Service PCaa. S for Business Standard Offer Comparison (20 -300 units) Hardware (Opti. Plex, Latitude, Precision, XPS laptops) SW (OS/Imaging, Security SW and other factory install SW) Support Services Deployment Services Optional Customer Tools (Support. Assist, Tech. Direct, Image. Assist) Asset Recovery Services Delivery Manager Financing Terms (3 or 4 year) Flexible financing options (Flex Up, Flex Down, Mid-term upgrades) Availability: 21 countries (US, Canada, 17 EMEA, ANZ) 20 of 20 © Copyright 2020 Dell Inc. PCaa. S for Enterprise (300+ units)

Dell Customer Communication - Confidential Next level of detail around PCaa. S for Enterprise (300+ units) Fully customizable Dell award-winning Opti. Plex, Latitude, Precision, XPS laptops Factory installed software options (OS/Imaging, Security SW and other factory install SW) Deployment (Pro. Deploy Basic, Pro. Deploy Plus) Support (Pro. Support, Pro. Support Plus) Customer Tools - Support. Assist, Tech. Direct access, DFS Portal or Premier as qualified Asset Return to Dell Financial Services (with option for on-site data sanitation) Services Delivery Manager as single point of contact during the life of the contract Flexible financing options – Flex Up (no limit), Flex Down or Mid-term upgrade (5, 10, or 15%) 21 of 20 © Copyright 2020 Dell Inc.

Dell Customer Communication - Confidential PCaa. S for Business Offer Summary 22 of 20 © Copyright 2020 Dell Inc.

Dell Customer Communication - Confidential PC as a Service for Business Hardware (20 -300 units) Opti. Plex Latitude Software Associated Monitors & Peripherals Asset Recovery Support (optional) Term No Deployment Win 10 / Win 7 / Imaging Pro. Deploy Basic Pro. Support Asset Return to DFS or XPS Precision Deployment Pro. Deploy Mc. Afee Absolute DDS Pro. Deploy Plus Pro. Support Plus Asset Return to DFS + On-site Data Sanitization 3 year or 4 year Customer Technology and Tools Support. Assist Image. Assist 23 of 20 Tech Direct © Copyright 2020 Dell Inc. Dell Client Command Suite

Dell Customer Communication - Confidential PCaa. S for Enterprise Offer Summary 24 of 20 © Copyright 2020 Dell Inc.

Dell Customer Communication - Confidential PC as a Service for Enterprise Hardware (300+ units) Software Deployment Opti. Plex Win 10 / Win 7 / Imaging Pro. De. Ploy Basic Latitude XPS Precision Associated Monitors & Peripherals Dell Endpoint Security Suite Air. Watch / Absolute DDS Support Pro. Deploy Plus Pro. Support Plus Asset Recovery Asset Return to DFS or Asset Return to DFS + On-site Data Sanitization Term Flex Options 3 year or 4 year Flex Up or Flex Down & Mid-Term Upgrade 5%, 10%, 15% options Customer Technology and Tools Support. Assist Image. Assist Tech Direct Image. Assist Dell Client Suite Dell Command Client Command PCaa. S Services Delivery Manager 25 of 20 © Copyright 2020 Dell Inc. Tech. Direct

Dell Customer Communication - Confidential PCaa. S Services Delivery Manager (SDM) Your single point of contact for everything PC as a Service Facilitating all phases of the PC lifecycle PC Lifecycle Planning (once the contract has initiated) Deployment 26 of 20 Support © Copyright 2020 Dell Inc. Asset Recovery / PC Refresh

Dell Customer Communication - Confidential Flexible financing options Assures you will always have everything you need, when you need it* Flex Up Add units to the install base at any time in the contract term Flex Down Reduce contract volume after reaching the mid-point in the contract term Mid. Term Upgrade equipment after reaching the mid-point in the contract term and flexing down on old equipment * All flex options must be built into initial usage agreement 27 of 20 © Copyright 2020 Dell Inc.

Dell Customer Communication - Confidential Availability - PCaa. S standard offer Where we can deliver Pro. Support, Pro. Deploy and DFS by Dell PC as a Service AMERICAS - 2 EMEA - 17 APJ - 2 1. United States 2. Canada 1. United Kingdom 2. Germany 3. France 4. Netherlands 5. Sweden 6. Italy 7. Poland 8. Spain 9. Belgium 10. Switzerland 11. Denmark 12. Ireland 13. Norway 14. Finland 15. Portugal 16. Luxembourg 17. Austria 1. Australia 2. New Zealand Available in 21 countries 28 of 20 © Copyright 2020 Dell Inc.

Dell Customer Communication - Confidential Pro. Deploy Client Suite Basic Deployment SDM - Single point of contact for project management Pre-deploy Self service portal for configuration control & updates Deployment engineer develops implementation plan TSM engagement via Pro. Support Plus Connected Configuration Provisioning for VMware® Workspace. One™ Add-on Load an image: WIM, Ghost or ISO or Image. Assist Add-on Configure BIOS settings Deploy Asset tag applied to each system Standard asset reports Onsite installation of client system available 24 x 7 Project documentation with knowledge transfer User settings & data migrated to new system Securely wipe data from retiring client systems Post-deploy 30 day post-deployment support Training credits for Dell EMC Education Services 29 of 20 © Copyright 2020 Dell Inc. Pro. Deploy Plus

Dell Customer Communication - Confidential Pro. Support Client Suite Feature comparison Technical support through phone, chat and online Hardware repair service delivery 1 Pro. Support Plus 24 x 7 Onsite Self-service case management and parts dispatch through Tech. Direct Priority Access Direct access to in-region Pro. Support engineers Single resource for software and hardware expertise � Command center monitoring and crisis management Software support with collaborative 3 rd party assistance Case Management API for helpdesk integration Automated issue detection, notification and case creation by Support. Assist 1 Predictive issue detection for failure prevention by Support. Assist 1 Accidental damage repair for drops, spills and surges Retention of hard drive after replacement Dedicated Technology Service Manager 2 Monthly support history and contract reporting 2 1 Support. Assist only available on Windows-based products. Predictive analysis failure detection includes hard drives, solid state drives and batteries. 2 Available for customers with 500 or more Pro. Support Plus Systems. 30 of 20 © Copyright 2020 Dell Inc.

Dell Customer Communication - Confidential Flexible financing options Assures you will always have everything you need, when you need it Flex Up Flex Down Mid-Term Upgrade Add units to install base at any time in the contract term Reduce contract volume after reaching the mid-point in the term Upgrade equipment after reaching the mid-point in the contract while flexing down the old equipment • • Minimum 36 month term after flex up option is executed Requires new PO o New units will have a new usage agreement and new support contract • • • Customer must select 5%, 10%, or 15% option upfront 90 day notice required prior to returning assets Minimum 20 units per location required for asset return services Requires new PO o 31 of 20 © Copyright 2020 Dell Inc. New units will have a new usage agreement and new support contract