Continuous Improvement A Way of Life ASQUCFs 2

Continuous Improvement: A Way of Life ASQ@UCF’s 2 nd Annual Quality Conference April 21, 2017 Stephanie Thompson, VC Next. Gen Quality Management Division

Stephanie Thompson, LSSGB, CQA Arizona State University Graduate Bachelors in Operations Management Masters in Management of Technology American Society for Quality (ASQ)- Senior Member Quality Management Division VC Next. Gen Human Development & Leadership Division Secretary

Agenda • What is Quality? • ASQ Overview • CI Way of Life

What is Quality?

What is Quality? • Webster’s Definition: degree of excellence • ASQ’s Definition – The characteristics of a product or service that bear on its ability to satisfy stated or implied needs – A product or service free of deficiencies – Conformance to requirements

ASQ OVERVIEW

ASQ Vision Statement By making quality a global priority, a business imperative and personal ethic, ASQ becomes the community for everyone who seeks quality concepts, technology, and tools to improve themselves and their world.

ASQ Brand Promise ASQ joins you with a global network of the best quality resources and experts. You’ll find in our world the ideas and tools you need to improve yours.

Global Reach ASQ WORLD HEADQUARTERS Milwaukee, WI ASQ MENA Dubai, United Arab Emirates ASQ MEXICO Mexico City ASQ INDIA QUALI Porto Alegre Delhi Pune ASQ CHINA Beijing Shanghai

ASQ Membership

Individual Membership Types • • • Student Member Associate Member Full Member Senior Member Fellow Senior Member • 5 years as a Full member • Two additional Divisions • Same Fee as Full member • • • • Quality Progress Quality News Today ASQ Weekly e-newsletter Discounts on ASQ products and services Member-only content, articles, and case studies Monthly member knowledge gift Quality Information Center access, research, and support Mobile device tools and applications Annual salary survey ASQ Career Center access Access personalized learning paths for career development One local member community One forum or division Social media &Online communities

Divisions, Forums, and Interest Groups • Divisions, Forums, and Interest Groups: – Have newsletters and share information with members about their areas of focus. – Provide opportunities to volunteer, speak, publish – Share knowledge about your areas of interest.

Three Categories of Divisions Industry Job Function Automotive Aviation Space & Defence Biomedical Chemical and Process Design and Construction Education Electronics & Communication Food, Drug and Cosmetic Government Healthcare Software (Athletics) (Mining) Audit Inspection Lean Enterprise Measurement Quality Product Safety & Liability Prevention Reliability Service Quality Six Sigma Statistics Interests Quality Management Customer - Supplier Human Development & Leadership Lean Enterprise Six Sigma Team/Workplace Excellence Innovation

Three Categories of Divisions Industry Job Function Automotive Aviation Space & Defence Biomedical Chemical and Process Design and Construction Education Electronics & Communication Food, Drug and Cosmetic Government Healthcare Software (Athletics) (Mining) Audit Inspection Lean Enterprise Measurement Quality Product Safety & Liability Prevention Reliability Service Quality Six Sigma Statistics Interests Quality Management Customer - Supplier Human Development & Leadership Lean Enterprise Six Sigma Team/Workplace Excellence Innovation

NEXT GENERATION QUALITY CONNECTION +/- 3 Student Members & Career Transition

Vision “Be the quality connection for the next generation of transformational leaders” Mission “Connect the leaders of today with the leaders of tomorrow to facilitate knowledge transfer and authentic learning experiences. ”

WWW. ASQNEXTGENERATION. ORG Call to action… Join the QMD Next. Gen Subcommitee!

CI Way of Life

DMAIC Problem Solving Six Sigma Methodology Define problem and the project goals Control and monitor the future state process Improve Optimize current process and implement solution(s) Measure Collect relevant data key aspects of current process Analyze Verify cause-and-effect relationships and Root Cause

WHO AM I? Define

Clearly Define Your Aspirations • • • What were my childhood hopes and dreams? What is important to me in life? What am I good at accomplishing? What don’t I enjoy doing? In 3 -5 years: – What would I like to be doing? – What could I envision myself doing? – What would I like to have achieved?

Make a Personal Statement! • What is my purpose? • How will I impact the world? • What are my core values and ultimate goals for balance and happiness.

Current State WHERE AM I? Measure

Personal SWOT Analysis Strengths Threats Weaknesses Opportunities

Future State WHERE DO I WANT TO BE? Analyze

Identify Your S. M. A. R. T. Goals Specific – Explicit and detailed Measureable – Specific outcome you can measure your progress Attainable – Stretch yourself while being reasonable Relevant – Must have meaning to you • Time-bound – Clearly defined beginning and ending

Planning your future with actionable steps to get there WHAT WILL IT TAKE TO GET THERE? Improve

“If you don’t know where you’re going, any way will get you there” • • • Actionable steps to achieve Sort through opportunities Maintain focus on top priority Maintain balance while accomplishing Replace bad habits w/ discipline – Stop doing list

Connections are Key • Conferences – Student memberships – Volunteer • Trade Associations • School functions • Chamber of commerce • Can happen anywhere! QMD is committed to supporting the next generation of leaders through conference sponsorships, travel assistance, publication scholarships, and facilitating quality connections.

Visibility + Credibility =Profitability • Increase visibility • Develop relationships FO LLO – Meaningful and mutual payoff • Cultivate connections – Frequency and quality - highly variable Share your goals with others W UP

Continuous Improvement AM I ON TRACK? Control

Deming Cycle (PDCA / PDSA Cycle) Repeating the cycle again and again for continuous improvement and until the process is perfected Phase 7: Plan for the future Phase 1: Identify the improvement Phase 6: Standardize the solution Phase 2: Analyze the process Continuous Improvement Phase 5: Check the implementation of the solution Phase 3: Develop the optimal solution Phase 4: Implement solution Plan–Do–Check–Act also called PDCA, plan–do–study–act also called PDSA, Also called Shewhart cycle

Thank You Stephanie Thompson Vice Chair Next. Gen – QMD Next. Gen. Quality. Connection@gmail. com www. ASQNext. Generation. org (480) 648 -7643 https: //flic. kr/s/a. Hsk. Yb. HRA 3