Continuous Improvement Roadmap Company Name Presenter Date Continuous

Continuous Improvement Roadmap <Company Name> <Presenter> <Date>

Continuous Improvement Roadmap ci_roadmap. ppt 2

Continuous Improvement Roadmap Assess: What should we do? Improve: How should we improve? ci_roadmap. ppt 3

What We Will Cover l l l Introduce the Continuous Improvement (CI) Roadmap and its components Discuss how the CI Roadmap can be used to successfully address prioritized business issues Introduce the CI Roadmap Toolkit V 2 as a resource for successful continuous improvement programs ci_roadmap. ppt 4

MOF Guidance and Actionable Toolkit for Assessment and Improvement ci_roadmap. ppt 5

The Service Management Assessment: What Should We Do? ci_roadmap. ppt 6

The Service Improvement Program: How Should We Improve? ci_roadmap. ppt 7

Microsoft Operations Framework: The Framework for Action ci_roadmap. ppt 8

The MOF CI Roadmap Toolkit ci_roadmap. ppt 9

The Service Management Assessment: An Overview l l l The MOF Service Management Assessment (SMA) starts and ends with business value: The assessment focuses on increasing business value and producing a roadmap of qualified solutions to qualified problems that address real business issues. The MOF SMA unfolds in five distinct phases: Data Gathering, Problem Qualification, Proposal Qualification, Roadmap Commitment, and Roadmap Execution. The MOF Continuous Improvement Roadmap Toolkit provides a host of assets to support you in the consistent and effective execution of MOF SMA engagements. ci_roadmap. ppt 10

The SIP l l The MOF Service Improvement Program (SIP) defines and delivers the solution to the business-justified problems identified via a MOF SMA. The MOF SIP unfolds in five distinct phases: Envision, Plan, Develop, Stabilize, and Deploy. The MOF Continuous Improvement Roadmap Toolkit supports an operations consultant in developing and delivering a service improvement program. The kit provides guidance, templates, quality criteria, and samples for key SIP deliverables. ci_roadmap. ppt 11

MOF l l l MOF provides the framework for effectively managing services that meet the needs of the business. MOF has four quadrants of processes: Changing, Operating, Supporting, and Optimizing--each with service management functions (SMFs) identified to fulfill the mission of the quadrant. The MOF Web site has extensive guidance about MOF (www. microsoft. com/mof). ci_roadmap. ppt 12

Questions? ci_roadmap. ppt 13

© 2006 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary. ci_roadmap. ppt 14