Compassionate leadership Part of the DNA of Care
- Slides: 18
Compassionate leadership Part of the DNA of Care Programme
Creating cultures of compassion Photo © Pip Hardy ‘If we want to create cultures of high-quality, compassionate care, then we need to have leaders who embody the value of compassion as part of their continuallyimproving, high-quality leadership. ’ Michael West Compassionate leadership: a facilitator’s guide Part of the DNA of Care programme © NHS England Pilgrim Projects
What do compassionate leaders do? Compassionate leadership: a facilitator’s guide Part of the DNA of Care programme Photo © Pip Hardy • Promote equality, value diversity, challenge power imbalances • Foster ‘intelligent kindness’ • Pay attention © NHS England Pilgrim Projects
Sharing values and vision ‘If you want to build a ship, do not start by gathering wood, cutting planks and assigning tasks. Instead, inspire a longing for the wide, endless sea. ’ Antoine de St Exupery, 1943 Compassionate leadership: a facilitator’s guide Part of the DNA of Care programme © NHS England Pilgrim Projects
Sharing values and vision ‘If I am not for myself, who will be for me? If I am for myself alone, what am I? If not now, when? ’ Hillel the Elder Public narrative – The story of me – The story of us – The story of now Compassionate leadership: a facilitator’s guide Part of the DNA of Care programme © NHS England Pilgrim Projects
Compassionate leadership and quality improvement • Connect patient experience with staff experience ‘People feel engaged because they’ve been listened to, not just told what to do. ’ Andrew Higham Compassionate leadership: a facilitator’s guide Part of the DNA of Care programme © NHS England Pilgrim Projects
The DNA of Care ‘The intertwined relationship between patient care and staff well-being has been likened to the double helix. And so the stories we tell each other are like the DNA of care, transmitting information and shaping cultures, offering learning opportunities and, sometimes, healing. ’ Pip Hardy and Tony Sumner, 2016 Compassionate leadership: a facilitator’s guide Part of the DNA of Care programme © NHS England Pilgrim Projects
Two sides of the same coin Staff experience drives patient experience. ‘Focusing on this relationship could be the most important move for the healthcare system to make. ’ Karen Deeny, 2017 Compassionate leadership: a facilitator’s guide Part of the DNA of Care programme © NHS England Pilgrim Projects
Compassion for all Photo © Pip Hardy ‘Both staff and patients need care, compassion and respect. ’ Professor Michael West 2014 Compassionate leadership: a facilitator’s guide Part of the DNA of Care programme © NHS England Pilgrim Projects
DNA of Care stories of compassionate leadership • • • Stay Floristry, perhaps? The light on the water Touch Just five minutes more Compassion: a facilitator’s guide Part of the DNA of Care programme © NHS England Pilgrim Projects
Touch www. patientvoices. org. uk/flv/1006 pv 384 s. htm Touch Part of the DNA of Care programme Damon Kamming 2016 © NHS England Pilgrim Projects
The light on the water www. patientvoices. org. uk/flv/1025 pv 384 s. htm The light on the water Part of the DNA of Care programme Karen Deeny 2016 © NHS England Pilgrim Projects
Stay www. patientvoices. org. uk/flv/1019 pv 384 s. htm Stay Part of the DNA of Care programme Rachel Scanlan 2016 © NHS England Pilgrim Projects
Just five minutes more www. patientvoices. org. uk/flv/1013 pv 384 s. htm Just five minutes more Part of the DNA of Care programme Michelle Lancaster 2016 © NHS England Pilgrim Projects
Floristry, perhaps? www. patientvoices. org. uk/flv/1018 pv 384 s. htm Floristry, perhaps? Part of the DNA of Care programme Lizz Summers 2016 © NHS England Pilgrim Projects
Questions for reflection • How do the stories illustrate the impact of compassionate leadership in relation to situations inside and outside of work? • What actions are illustrated in the stories in relation to modelling compassionate leadership? • How might these stories inspire compassionate leadership? Compassion: a facilitator’s guide Part of the DNA of Care programme © NHS England Pilgrim Projects
Questions for reflection • How might these stories support leaders to create more compassionate cultures and the sharing of stories? • How do the stories focus attention on the difference that compassionate leadership grounded in listening can make? • What three things does this story focus our attention on, in terms of what we should do next? • Having seen XX story, what is the one thing you feel compelled to do immediately?
Questions for reflection • How do these stories/this story connect with your own values or the things that really matter to you? • What concerns does ‘Floristry perhaps? ’ raise about the impact of the absence of compassionate leadership? • How does ‘Five minutes more’ focus our attention on the value of compassionate leadership? Compassion: a facilitator’s guide Part of the DNA of Care programme © NHS England Pilgrim Projects
Level of care primary secondary tertiary
Special consideration uoa
Example of compassionate letter to yourself
Compassionate ottawa
Innaka la tahdi man
In the name of allah the compassionate the merciful
Allah the compassionate
Compassionate respectful and caring
The most compassionate
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Pallatie
Replication
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Adaptive leadership theory
Capable but cautious performer
