THE CONNECTICUT TAX COLLECTORS ASSOCIATION CIVLS Update March

THE CONNECTICUT TAX COLLECTORS ASSOCIATION CIVLS Update March 14, 2014 • Status – CT Modernization Program • Customer Self-Service – New On Line Capabilities • Tax Collector Self-Service – New On Line Capabilities • Next Steps

CIVLS Project Timeline 2

New Capabilities for Constituencies 3

CIVLS RELEASE 2 FUNCTIONS NEW CAPABILITIES for Business Partners New Tax Town Capabilities • File Transfers to update Customer information • Real-Time Put-ons, Take-offs, & Inquiries Real-Time Updates & Batch File Transfers CT Tax Towns Cu st om er Ch DMV uses Customer’s oi “Preferred Method of ce Communication” In te ra ct io n CT DMV New Customer Capabilities • Plate Cancellations • Renew Registrations • Self-initiated Compliance Checks • Customers resolve tax issues with Tax Towns • Customers can Renew registrations over the web • (Optionally) DMV would support Town processing of Renewals 4

NEW Customer Self-Service Capabilities On Line PLATE CANCELLATIONS • Terminate Reasons – Sold – Junked – Stored – Stolen – Destroyed – Donated – Confiscated • Plates were – Removed – Lost – Stolen 5

NEW Customer Self-Service Capabilities On Line RENEW REGISTRATIONS 6

NEW Customer Self-Service Capabilities On Line RENEW REGISTRATIONS 7

NEW Customer Self-Service Capabilities On Line RENEW REGISTRATIONS 8

NEW Customer Self-Service Capabilities On Line RENEW REGISTRATIONS 9

NEW Customer Self-Service Capabilities Self-Initiated Compliance Checks 10

NEW Customer Self-Service Capabilities Self-Initiated Compliance Checks 11

NEW Customer Self-Service Capabilities Self-Initiated Compliance Checks 12

NEW Customer Self-Service Capabilities Self-Initiated Compliance Checks 13

CIVLS IMPROVEMENTS On Line Tax Collector Capabilities • Real Time Put-ons / Take-offs – CIVLS will provide Tax Collectors access to a “Portal” to do real time put-ons and take-offs so that the customer can go back home and register (i. e. renew) their registrations on-line – DMV would also support the Towns processing the renewals for their citizens at a fee not to exceed $2 (and/or no fee if the Town prefers) so the customer can have a one-stop experience with their local Municipality • As with any new service offering, the DMV would advise speaking with Municipal Corporate Counsel prior to exercising this option. 14

CIVLS IMPROVEMENTS On Line PORTAL Tax Collector Capabilities • The CIVLS Web Portal will allow the Collectors to process real time putons and take-offs. • To access the DMV portal you will need: – A PC with access to the Internet – A web browser. The following are supported: • Current versions of Microsoft Internet Explorer • Current versions of Apple Safari • Current version of Mozilla Firefox • A User Identifier and associated password. The User ID will be obtained through a DMV Administrator. • Specific information regarding the start of the testing process will be provided at a later date. Batch files will be processed through a batch transfer process, however, one-record put-ons and take-offs can be done in real time. 15

CIVLS IMPROVEMENTS On Line PORTAL CIVLS Portal For Tax Collectors 16

CIVLS IMPROVEMENTS On Line PORTAL – Update Exceptions DMV Direct Only On Line Portal • Update Exceptions • Put on / Take off • Inquiry – DMV Direct • Title and Registration • Plate 17

CIVLS IMPROVEMENTS On Line PORTAL – Update Exceptions (e. g. Delinquent Tax) 18

CIVLS IMPROVEMENTS On Line PORTAL – Update Exceptions Delinquent Tax Exception Successfully Applied to Customer Record 19

CIVLS IMPROVEMENTS On Line PORTAL – Title and Registration Inquiry Let’s demonstrate that the Tax Delinquency was applied correctly by using “Title & Reg Inquiry” Select the customer 20

CIVLS IMPROVEMENTS On Line PORTAL – Title and Registration Inquiry Click and Drill Down 21

CIVLS IMPROVEMENTS On Line PORTAL – Title and Registration Inquiry 22

CIVLS IMPROVEMENTS On Line PORTAL – Title and Registration Inquiry This is a “drill down” to the vehicle information for the customer’s vehicle Continued on next page 23

CIVLS IMPROVEMENTS On Line PORTAL – Title and Registration Inquiry Continued 24

CIVLS IMPROVEMENTS On Line PORTAL – Plate Inquiry 25

CIVLS IMPROVEMENTS On Line PORTAL – Plate Inquiry 26

CIVLS IMPROVEMENTS On Line PORTAL – Plate Inquiry 27

CIVLS IMPROVEMENTS On Line PORTAL – Batch File Layout Delinquency File - Fields Data Type Format Length Transaction Date Numeric ccyymmdd 8 Transaction Type Char A or D 1 Customer ID Numeric Leasing Company Char Y or N 1 Vehicle ID Numeric 9 Tax Town Number Numeric 3 10 28

Next Steps • Portal Real Time and Batch Testing – Spring/Summer 2014 • QUESTIONS? 29