THE CONNECTICUT TAX COLLECTORS ASSOCIATION CIVLS Update May

THE CONNECTICUT TAX COLLECTORS ASSOCIATION CIVLS Update May 14, 2015 • Status GO LIVE, SPRING 2015 • Tax Collector Self-Service – New On Line Capabilities DEMONSTRATION • Key Issues Discussion • Next Steps Getting to GO LIVE

CIVLS Project Timeline 2010 CIVLS Kickoff Release 1 2012 2013 2014 2015 2016 Licensing Managed and Regulated Businesses and Core Infrastructure Mar 2011 Web Renewals – Dealer Licensing Release 1 A Feb 2012 Vehicle Services: Registration & Title Release 2 CT Tax Collectors Association - May 2015 GO LIVE Spring 2015 2

CIVLS IMPROVEMENTS On Line Tax Collector Capabilities • Real Time Put-ons / Take-offs – CIVLS will provide Tax Collectors access to a “Portal” to do real time put-ons and take-offs (CIVLS term: Add/Remove Exceptions) so that the customer can go back home and register (i. e. renew) their registrations on-line – DMV would also support the Towns processing the renewals for their citizens at a fee not to exceed $2 (and/or no fee if the Town prefers) so the customer can have a one-stop experience with their local Municipality • As with any new service offering, the DMV would advise speaking with Municipal Corporate Counsel prior to exercising this option. CT Tax Collectors Association - May 2015 3

CIVLS IMPROVEMENTS On Line PORTAL Tax Collector Capabilities • The CIVLS Web Portal will allow the Collectors to process real time putons and take-offs. • To access the DMV portal you will need: – A PC with access to the Internet – A web browser. The following are supported: • Current versions of Microsoft Internet Explorer • Current versions of Apple Safari • Current version of Mozilla Firefox • Current version of Google Chrome • A portal user name and associated password. The user name will be obtained through a DMV Administrator. • Real-time portal testing with towns has taken place and operating as expected. Batch files will be processed through the batch transfer processing via Tumbleweed, however, one-record put-ons and take-offs can be done in real time. CT Tax Collectors Association - May 2015 4

NEW Customer Self-Service Capabilities Self-Initiated Compliance Checks CT Tax Collectors Association - May 2015 5

NEW Customer Self-Service Capabilities Self-Initiated Compliance Checks CT Tax Collectors Association - May 2015 6

CIVLS IMPROVEMENTS On Line PORTAL CIVLS Portal For Tax Collectors CT Tax Collectors Association - May 2015 7

CIVLS IMPROVEMENTS On Line PORTAL – Update Exceptions On Line Portal • Add/Remove Exceptions • Put on / Take off • Inquiry – DMV Direct • Title and Registration • Plate CT Tax Collectors Association - May 2015 Added Functions For DMV Direct Customers 8

CIVLS IMPROVEMENTS On Line PORTAL – Update Exceptions Customer number, Vehicle number and Leasing company flag are provided to towns on the assessor files CT Tax Collectors Association - May 2015 9

CIVLS IMPROVEMENTS On Line PORTAL – Update Exceptions Put-ons, Take-offs (e. g. Delinquent Tax) CT Tax Collectors Association - May 2015 10

CIVLS IMPROVEMENTS On Line PORTAL – On Line Updates For ALL + Participates in DMV Direct under the CTCA Agreement PORTAL VIEW - Delinquent Tax Exception Successfully Applied to Customer Record CT Tax Collectors Association - May 2015 11

CIVLS IMPROVEMENTS On Line PORTAL – On Line Updates INTERNAL CIVLS VIEW - Delinquent Tax Exception on Customer Record CT Tax Collectors Association - May 2015 12

CIVLS IMPROVEMENTS On Line PORTAL – Title and Registration Inquiry Let’s demonstrate that the Tax Delinquency was applied correctly by using “Title & Reg Inquiry” Select the customer CT Tax Collectors Association - May 2015 13

CIVLS IMPROVEMENTS On Line PORTAL – Title and Registration Inquiry Click and Drill Down CT Tax Collectors Association - May 2015 14

CIVLS IMPROVEMENTS On Line PORTAL – Title and Registration Inquiry CT Tax Collectors Association - May 2015 15

CIVLS IMPROVEMENTS On Line PORTAL – Title and Registration Inquiry This is a “drill down” to the vehicle information for the customer’s vehicle Vehicle CT Tax Collectors Association - May 2015 16

CIVLS IMPROVEMENTS On Line PORTAL – Title and Registration Inquiry Title Plate Reg CT Tax Collectors Association - May 2015 17

CIVLS IMPROVEMENTS On Line PORTAL – Title and Registration Inquiry Customer CT Tax Collectors Association - May 2015 18

CIVLS IMPROVEMENTS On Line PORTAL – Plate Inquiry PLATE INQUIRY CT Tax Collectors Association - May 2015 19

CIVLS IMPROVEMENTS On Line PORTAL – Plate Inquiry CLICK FOR PLATE INQUIRY DETAILS CT Tax Collectors Association - May 2015 20

CIVLS IMPROVEMENTS On Line PORTAL – Plate Inquiry PLATE INQUIRY DETAILS CT Tax Collectors Association - May 2015 21

Key Issues What Does This Mean to Me (Tax Towns)? • DMV is upgrading 70’s technology A change is needed, along with PATIENCE – • • Change to: Daily batch updates; Capable of real-time put-ons and take-offs Tax Delinquencies not linked to Customers We WILL encounter Data Issues Match Ratios Low -- Poor Current DT Records % Match DMV Team Will Continue to Work with You – Not all vehicle records converted from a towns delinquent records will be in the CIVLS database. DMV Retention Schedule for registration records per CGS Sec. 14 -10: • • Current + 3 Years GO LIVE Weekend – Assessors and Collectors will be supplied the list of current active registration records in the CIVLS database. The Tax Collector will send DMV their Put-Ons for customers found in the active files Weekly Webinars for Q & A’s – – Wednesdays: 11: 00 am Conference Line: (877) 791 -3871 Participant Code: 6715996 CT Tax Collectors Association - May 2015 22

CIVLS IMPROVEMENTS Batch File Layout Delinquency File - Fields Data Type Format Transaction Date Numeric ccyymmdd 8 Transaction Type Char A or D 1 Customer ID Numeric Leasing Company Char Y or N 1 Vehicle ID Numeric 9 Tax Town Number Numeric 3 • • Length 10 Processed nightly. If the file is received prior to midnight on your ftp site, it will be processed in the a. m. CT Tax Collectors Association - May 2015 23

QUESTIONS? • Previously Submitted • New Questions CT Tax Collectors Association - May 2015 24