ITIL v 3 Qualification Certification scheme it SMF

ITIL® v 3 Qualification & Certification scheme it. SMF International The IT Service Management Forum 1

ITIL® v 3 Certification scheme The ITIL® v 3 scheme • Scope • Approach • Features of each new certification level • Transition scheme • Certification scheme structure it. SMF International The IT Service Management Forum 2

v 3 Certification scheme Scope n Must n Allow offer value to the career objectives of the student innovation and flexibility and value for Course Providers n Meets learning objectives and competency outcomes n Blooms taxonomy for setting exams n Transition scheme for v 2 to v 3 it. SMF International The IT Service Management Forum 3

An updated approach to learning n Modular design for flexible learning needs n Modernised n Expanded n Greater testing methods and format scope of education choice of study options • Self study • Course attendance • Online courses • Self-paced learning • On demand examinations it. SMF International The IT Service Management Forum 4

ITIL Foundation n v 3 Foundation certificate • Minimum 18 hours plus exam • 40 question simple multiple choice exam 65% pass • Self study option • Official Study Aid publication • Covers all stages in the Service Lifecycle • Awareness and concept understanding • 2 credits in the scheme n 130, 850 + trained to date n Syllabus reviewed – new syllabus in place from May 09 it. SMF International The IT Service Management Forum 5

ITIL Service Lifecycle n Launched n 5 October 08 and January 09 lifecycle modules based on each book n 21 hours for each module n Complex, gradient scenario Multi Choice exam • 90 minute exam and 70% pass n 3 credits per module n Course based study it. SMF International The IT Service Management Forum 6

ITIL Service Capability n Launched n 4 October 08 and January 09 process based modules • Operational Support & Analysis • Planning, Protection & Optimization • Release, Control & Validation • Service Offerings & Agreements n 30 hours for each module n Complex, gradient scenario Multi Choice exam • 90 minute exam and 70% pass n 4 credits per module n Course based study it. SMF International The IT Service Management Forum 7

Capability clustered processes Operational Support & Analysis Planning, Protection & Optimization Release, Control & Validation Service Offerings & Agreements v. Event v. Capacity v. Change v. Portfolio v. Incident v. Availability v. Release & v. Request v. Continuity v. Validation & Testing v. Catalogue v. Problem v. Security v. Service asset & Configuration v. Demand v. Access v. Demand Deployment v. Service Level v. Supplier v. Knowledge v. Service Desk v. Risk v. Financial v. Request v. Technical v. Service Evaluation v. IT Ops v. Application 25 March 2009 it. SMF International The IT Service Management Forum 8

Managing across the Lifecycle n Launched January 09 n Capstone course • Lifecycle or Capability certification prerequisite n Topic based curriculum • Planning & Implementation; projects; framework integration; organisational strategies; strategic change; risk management n Complex n 5 objective exam – Bloom level 5 credits in the scheme n Leads to ITIL Expert award it. SMF International The IT Service Management Forum 9

Bridging the gap n v 2 -v 3 Foundation Bridge • 1 day course – 2 days from May 09 • Course based study • 20 question simple multiple choice 65% pass • 16, 600 + Students to date n v 2 -v 3 Practitioner Bridge • Minimum of 12 credits – includes credits from v 2 Foundation • 2 credits single process, 3. 5 clustered processes • Managing across the Lifecycle • v 2 -v 3 Manager Bridge n v 2 -v 3 Manager Bridge • 28 contact hours • Course based study • 5 credits in the scheme • 20 Question complex MC scenario 80% pass • 3, 400 + students to date it. SMF International The IT Service Management Forum 10

ITIL® Qualification & Certification scheme it. SMF International The IT Service Management Forum 11

ITIL® v 3 Qualification & Certification scheme Questions ? http: //www. itil-officialsite. com it. SMF International The IT Service Management Forum 12