Instant Messaging and Asterisk An Open Source Unified

Instant Messaging and Asterisk • An Open Source Unified Messaging Technology Stack.

Andrew Wright Sr. Software Engineer Jive Software, Portland, OR Project Lead of the Asterisk-IM project. Matthew O’Gorman Software Engineer Digium, Huntsville, AL

In This Talk • Unified Messaging and why it is important. • Enterprise IM and XMPP: An Overview • Asterisk-IM - Jive Software’s Approach • Future Integration Possibilities

Unified Messaging (or UM) is the integration of different streams of messages (email, Fax, voice (VOIP), video, etc. ) into a single in-box.

What is Unified Messaging? Communication • Telephone Calls • Voicemail • Call forwarding • Audio Conferencing • Video Conferencing • Fax • Paging Unified Messaging Collaboration • Initiate conference call from • PC or phone • • Presence Management • • Integrate IM with Phone • • Set up web conference • from a audio conference Email Calendar Instant Messaging Application Sharing Team Workspaces

Information Workers: Top Communication Frustrations • 67% must leave multiple messages in different places • 65% delayed decision making because colleagues fail to respond in a timely manner • 59% inability to locate or communicate with colleague • 48% inability to respond to a missed client call in a timely manner Source: Penn, Schoen, Berland survey of 1700 e-workers commissioned by Siemens Communications

Market Place Source: METAGroup • Through 2007, migration toward IP-based technology will continue to gain momentum and be a consideration in 90% of telephony & video decisions • Telephony-based productivity and conferencing applications will be unseated as the driver towards IP telephony in favor of a common, ubiquitous foundation for presence management through 2009

Enterprise IM • Pre-populated Employee Contact Lists • Network Security • Information Security • Government Archiving Compliance • Integration with User Authentication Systems

XMPP • Most important open standard for instant messaging; approved standard by the IETF. • XMPP also known as Jabber -- protocol grew up in the Open Source Jabber community. • XMPP very widely adopted: Google Talk, Apple i. Chat, numerous server implementations. • Very extensible protocol.

Jive Messenger • Open Source (GPL) XMPP server hosted on jivesoftware. org. • Cross-platform and feature-rich; focus on ease of use. • Quickly growing in popularity, already the most compliant Open Source server. • Only currently supported server for Asterisk-IM.

Asterisk-IM An Open Source Unified Messaging Platform

Asterisk-IM Architecture

Integrated Presence • Your presence is automatically updated when you're on the phone. • Discover which of your contacts is on the phone with a glance at your roster. Jive Communicator

Call Notification • Notifications of incoming calls. • Caller-ID information. Trillian ©Cerulean Studios

Originate Calls • Dial your contacts from inside your IM client. • Dial phone numbers from within your IM client. Trillian ©Cerulean Studios Jive Communicator

Forward Calls • Forward existing calls to another user in your contact list. Trillian ©Cerulean Studios

Asterisk-IM Project Status • Currently in Beta 4 with the final release coming in a few weeks. • http: //jivesoftware. org/asterisk-im/ • Client Java API also available for download. • Post 1. 0 features will include — Conferencing support — Voicemail features — Call recording features

THE FUTURE!!! • Hi my name is Mog. • ast. JAB! • Ast. Jab is a resource for asterisk to connect to a jabber server as a client or a component.

What can it do? - Not much. . . • Handle rosters • Connect to other networks over transports. • Report and store presence. • Send and receive messages. • Log agents in and out based on presence. • And segfault the hell out of your box. .

More Information • www. astjab. org for updates, source, and donations or suggestions. • Use Asterisk-IM today and Jive as they rock.

Conclusion • Enterprise-IM is growing in leaps and bounds. • Unified Messaging is the next big thing. • Asterisk-IM is available today. Andrew Wright andrew@jivesoftware. com Matthew O’Gorman mogorman@digium. com Asterisk-IM http: //jivesoftware. org/asterisk-im