ETIQUETTES INTRODUCTION Definitions 1 Etiquette is a code

ETIQUETTES

INTRODUCTION Definitions: • 1. Etiquette is a code of behavior that influences expectations for social behavior according to contemporary conventional norms within a society. . . • 2. Etiquette is a code of behavior that influences expectations for social behavior according to contemporary…

• There are many etiquette guides and many different etiquette rules. • Some rules will differ according to the nature of your business and the corporate culture. • In etiquettes we will discuss Politeness, respect, good manners and quotes on respect and manners. • Understanding how your actions affects the people, knowing what is right or wrong and talking personal responsibility for your actions.

• There are various types of etiquettes. Talking etiquettes, Telephone etiquettes, E -mail etiquettes, Interview etiquettes, Business etiquettes, Personal etiquettes, Dining etiquettes etc. • Etiquettes are used for good manners. It is a code of conduct of standard behavior at different places. • Some times etiquettes are used to maintain discipline also.

“Good manners and proper etiquette are at the very core of how we communicate with one another, ” says Denise Dinyon. Routine Etiquettes: • Turn the cell phone off -- completely -- during a luncheon meeting, social function, or on public transportation. • Hold the door -- whether male or female, hold open a door you have just passed through for the person behind you. • Bring a gift for the hostess -- preferably one that doesn’t require her to drop everything she is doing.

• Keep to the right -- on the sidewalk, in stairwells. • Say please and thank you -- to waiters, flight attendants, store clerks, cab drivers - the little things go a long way. • Circulate at a party or social gathering -- whether hostess or guest, the people, not the food or drink, should be your main focus. • Keep food or drink, briefcases or files in your left hand -- keep your right hand free for handshakes.

• Stamp and address thank you notes in advance -- when you know they will be needed, then fill them out and drop them in the mail after attending an event or receiving a gift or favor and you’ll be done. • Make eye contact and offer a warm smile - in every situation, this sets people at ease. • Be perceptive -- survey a situation and always use your best judgment. • “Now, more than ever, people need to live graciously, ” says Dinyon. “Having good manners is always in style. ”

Calling Etiquettes Incoming calls: • All incoming calls should be answered in a timely manner. • Business telephones should always be answered with a phrase like, "Good morning, ABC Company, Carol speaking, may I help you? “. The name of the company needs to be stated as soon as the phone is answered along with the person's name who answered the phone. This lets the caller know that they have indeed reached the right business, and lets them know with whom they are speaking.

• Never put a caller on hold, but if you have to, be sure to check back with them every minute or so and ask if they would like to continue to hold. This lets them know that they have not been forgotten, and that you are attending to their call. • Speak clearly and slowly when you answer a business telephone. Do not slur or mumble your words. Speak with confidence so the person on the other end has the feeling that you know what you are doing. • Never be rude to a caller, no matter how nasty they are. Always remember to handle yourself in a professional business-like manner. This includes handling the situation in a calm, cool manner.

Outgoing Calls: • Same as Tip 4 above--Speak clearly and slowly when you make a business call. Time may be money, but if the other party cannot understand what you are saying, then you might as well have saved your breath and not made the call at all. • Same as Tip 5 above--All customers expect to work with a professional organization. One sign of a professional organization is how they are treated by the people who work there. • When calling another business, it is proper etiquette to give your name and the company's name you work for to whomever answers the telephone. Do not make them guess who it is or make them pry it out of you.

• If you get the wrong number, apologize to the person who answers the phone--do not just hang up. This is especially important nowadays when people have Caller ID on their phone lines. All they have to do is to check their device to find out who just rudely hung up on them. • When leaving a phone message, always state your name, company, phone number and reason for calling. Do not stammer or stutter and use up an unreasonable amount of time.

E-mail Etiquettes • Be concise and to the point • Answer all questions, and pre-empt further questions • Use proper spelling, grammar & punctuation • Make it personal • Use templates for frequently used responses • Answer swiftly • Do not attach unnecessary files • Use proper structure & layout

• • Do not overuse the high priority option Do not write in CAPITALS Don't leave out the message thread Add disclaimers to your emails Read the email before you send it Do not overuse Reply to All Mailings > use the bcc: field or do a mail merge • Take care with abbreviations and emoticons

• Be careful with formatting • Take care with rich text and HTML messages • Do not forward chain letters • Do not request delivery and read receipts • Do not ask to recall a message. • Do not copy a message or attachment without permission • Do not use email to discuss confidential information • Use a meaningful subject • Use active instead of passive

• Avoid using URGENT and IMPORTANT • Avoid long sentences • Don't send or forward emails containing libelous, defamatory, offensive, racist or obscene remarks • Don't forward virus hoaxes and chain letters • Keep your language gender neutral • Don't reply to spam • Use cc: field sparingly

Dinner Etiquettes

• Don't order messy food - pasta with lots of sauce, chicken with bones, ribs, big sandwiches, and whole lobsters are all dangerous. • Don't order the most expensive entree on the menu. • Do order food that is easy to cut into bitesize pieces. • The polite way to eat soup is to spoon it away from you. There's less chance of spilling in your lap that way too!

• Break your dinner roll into small pieces and eat it a piece at a time. • If you need to leave the table, put your napkin on the seat or the arm of your chair. • When you've finished eating, move your knife and fork to the "four o'clock" position so the server knows you're done. • Remember to try and relax, listen, and participate in the conversation.

International Business Etiquettes • Meetings, phone calls and conferences are held all over the world and attendees can come from any point on the globe. • On any given business day you can find yourself dealing face-to-face, over the phone, by e-mail and, on rare occasions, by postal letter with people whose customs and cultures differ your own. • While the old adage "When in Rome, do as the Romans do" still holds true, business clients and colleagues who are visiting this country should be treated with sensitivity and with an awareness of their unique culture.

• your best international foot forward can cost you relationships and future business. • There is no one set of rules that applies to all international visitors so do the research for each country that your clients represent. That may sound like a daunting task, but taken in small steps, it is manageable and the rewards are worth the effort.

• Building relationships Business relationships are built on trust that is developed over time, especially with people from Asia and Latin America. • Dressing conservatively Americans like to dress for fashion and comfort, but people from other parts of the world are generally more conservative. Leave your trendy clothes in the closet on the days that you meet with your foreign guests.

• Observe the hierarchy It is not always a simple matter to know who is the highest-ranking member when you are dealing with a group. To avoid embarrassment, err on the side of age and masculine gender, only if you are unable to discover the protocol with research. By contrast, Latin people have a clear hierarchy that defers to age.

• Understanding the handshake With a few exceptions, business people around the world use the handshake for meeting and greeting. However, the American style handshake with a firm grip, two quick pumps, eye contact and a smile is not universal. Variations in handshakes are based on cultural differences, not on personality or values. The Japanese give a light handshake. Germans offer a firm shake with one pump, and the French grip is light with a quick pump. Middle Eastern people will continue shaking your hand throughout the greeting. Don't be surprised if you are occasionally met with a kiss, a hug, or a bow somewhere along the way.

• Using titles and correct forms of address We are very informal in the United States and are quick to call people by their first name. Approach first names with caution when dealing with people from other cultures. Use titles and last names until you have been invited to use the person's first name. In some cases, this may never occur. Use of first names is reserved for family and close friends in some cultures.

• Titles are given more significance around the world than in the United States and are another important aspect of addressing business people. For example, a German engineer is addressed as "Herr Ingenieur" and a professor as "Herr Professor". Listen carefully when you are introduced to someone and pay attention to business cards when you receive them.

• Honoring space issues If the international visitor seems to want to be close, accept it. Backing away can send the wrong message. So can touching. You shouldn't risk violating someone else's space by touching them in any way other than with a handshake. • Whether the world comes to you or you go out to it, the greatest compliment you can pay your international clients is to learn about their country and their customs. Understand differences in behavior and honor them with your actions. Don't take offense when visitors behave according to their norms.

• Exchanging business cards The key to giving out business cards in any culture is to show respect for the other person. Present your card so that the other person does not have to turn it over to read your information. Use both hands to present your card to visitors from Japan, China, Singapore, or Hong Kong. When you receive someone else's business card, always look at it and acknowledge it. When you put it away, place it carefully in your card case or with your business documents. Sticking it haphazardly in your pocket is demeaning to the giver. In most cases, wait until you have been introduced to give someone your card.

• Valuing time Not everyone in the world is as time conscious as Americans. Don't take it personally if someone from a more relaxed culture keeps you waiting or spends more of that commodity than you normally would in meetings or over meals. Stick to the rules of punctuality, but be understanding when your contact from another country seems unconcerned.

Conclusion To survive in this competitive business world just knowing business etiquettes is not enough but its implementation is must. I hope this presentation will help you polish yours’ business interactions. ETIQUETTES ARE IMAGE OF ONESELF