Content Tailormade For you We understand you are

Content Tailor-made For you We understand you are in the grocery business and interested in omnichannel. We are here to help you overcome your challenges and get your business ready for exponential growth.

Food retailing accounts for 8 to 10% of the overall retail share. However, in the online world, it OUR VISION represents no more than 3%, as grocers confront difficulties in Nevertheless, logistics and digitalization operational in this costs. sector is happening, and it is happening fast. Shopping online for groceries provides major benefits to customers: convenience, agility, price comparison, fast checkout, and simplicity for acquiring items for a recipe or meal, including dietary -restrictive ones. As the changes in customers’ behavior starts being recognized in regards to the economic rise of a new generation, few are the Food has an important role in evolution. companies who are able to fulfill accordingly. The substantial differential dynamics for retailers will What we eat and how we eat tells a lot more from our culture and society than we can possibly imagine. be lowering costs, increasing delivery speed, and providing a seamless e-grocery shopping experience through proven strategies. Some complexities will arise, but we’re here to help!

Agility Here are the main opportunities you should be looking at in order to stay ahead of the curve. Every agent in this system has to learn to respond in a timely manner to market changes and act upon opportunity. Logistics Costs Companies like Amazon and Walmart have been able to leverage their logistics expertise to transform a liability into a profitable and competitive advantage. A viable online operation is a combination of strategy, partnerships, and integration efforts in order to solve the fragmented food industry.

Why partner with VTEX? We are here not only to offer the technology, but to establish a true partnership. We believe that differentiating ourselves only by the features we provide does not add enough value to the relationship. Software functionalities can be developed, however trust and long-lasting relationships can only be earned. Aside from a comprehensive array of capabilities, an agile methodology and a lower total cost of ownership, we at VTEX pride ourselves on being forward thinkers and market influencers, as well as consultants to our customers. Our teams are designed to continuously and autonomously evolve our platform in order to provide a state -of-the-art experience for our customers.

Why partner with VTEX? +7% 01. LATEST INNOVATION average order value +25% best result Avg time to go live 109 days +30% +67% 02. CUSTOMER ACQUISITION 03. ECOMMERCE EXPERIENCE organic traffic landing to checkout +92% best result +132% best result +54% +25% +70% 04. SALES CONVERSION 05. SHIPPING & FULLFILMENT conversion rate approved orders Time to market +300% best result +416% best result 06. IT & SECURITY

Have you gotten your omnichannel experience right? We can help you make it happen. Online Shopping delivered in pick-up points Online shopping delivered by franchise Online shopping delivered in physical store Shopping in physical store delivered at home Be able to integrate data from different channels, improve customer experience, generate more traffic into your physical store, decrease inventory shortfall and increase sales. Our platform can connect any Back. Office and POS into a single order management system with multi-inventory, multi-points of collection, and multi-delivery management. Shopping Third-party products in physical store delivered at home Online shopping and multiaddress delivery and many other escenarios

If your customer is Omnichannel, why aren’t you? Omnichannel is a multi-sales approach that offers consumers an integrated purchasing experience. Full visibility of your inventory and efficient management of orders and deliveries becomes vital in this process. VTEX Omnichannel delivers solutions that help retailers increase their inventory depth, reduce disruptions, solve fiscal problems, generate more traffic in physical stores and, most importantly, feature business intelligence in a centralized and universal way, connecting the physical environment to the digital one. It seamlessly provides full control, while increasing the ability to sell and satisfy.

So, what does it mean in numbers? 73% Of US consumers use more than one channel to make a purchase decision and 23% of them make a new purchase within 6 months 30% Is the increase in LTV (Lifetime Value) brands have perceived after adopting an omnichannel strategy 60% Of Lowe’s online purchases are withdrawn in the physical store and 40% of these consumers end up buying additional items. 56% Of what is purchased offline is influenced by online in the US. 1 Bi US$ Is the increase in revenue Macy’s has generated after reducing stock shortfall in adopting the Pick-to-thelast-unit (P 2 LU) system. 60% Increase in Walmart’s e. Commerce revenue after adopting Omnichannel Strategies, like voice assistants integrated to pickup in store delivery.

What is our approach? STORE PICKUP Customers can generate the order in the e. Commerce and the retailer uses OMS to notify that the order is ready to be withdrawn in the physical store. The customer has the option of deciding the e. Commerce order and, even selecting more items to add to the cart, and then finalizing the purchase. ASSISTED SALES Your sales reps can be guided by using In. Store to create a more advised and customized approach to the customer in the physical store. With centralized stocks and e. Commerce history available, sales can be finalized using a tablet or mobile device without a bureaucratic approach for: payment splits; invoice integration; notifications of stock breach; store inventory integration with the inventory information from the ERP.

What is our approach? PRODUCT RETURN When a consumer needs to return an item, we make the process simple. In these cases, the seller can use the Instore feature to track down the origin and value of the product without needing an invoice. It is possible to track the history and flow of the order, regardless of the channels and type of the operation, while easily managing the return and reversing logistics of the product. Then, the customer can simply opt for the chargeback. This is possible even in situations where there is a split between cardholder payments and gift vouchers. TRULY OMNICHANNEL Customers can start their purchases on a mobile device and add more items to the order using desktop. The cart can be retrieved in a physical store by another (approved) person, like a spouse, so the order can be closed then, and the purchase will be concluded. It doesn’t matter how many devices are part of the sale. Vendors can attend to customers in a personalized way, assisting with the entire sale process; from helping customers choose the products, through payment, and choosing delivery methods. Additionally, physical stores can assume a showrooming role or be used as a Pick-to-the-last-unit (P 2 LU) system, a control provided by the OMS Flow, guaranteeing an unified and consistent experience from start to completion.

"The project ended up affecting and improving almost 80% of the company's structure. ” Some of Our Delighted Food and e -Grocery Customers http: //www. tvz. com. br http: //www. lelis. com. br Sebastián Balbo Ecomm Mgr Tonel Privado

Browse some functionalities we’ve selected for you 01. LATEST INNOVATION 02. CUSTOMER ACQUISITION 03. ECOMMERCE EXPERIENCE 04. SALES CONVERSION VTEX INSTORE VTEX INSIGHTS VTEX In. Store enhances your physical store with all the functionalities of e. Commerce, allowing you to offer the same catalog, the same product information, the same prices and promotions, all the same customer data, and the same management system. This allows for full omnichannel consistency. Through graphs, you can identify trends and correlations between different metrics, enabling you to get the most out of your commerce platform. When margins are small, being able to compare yourself to industry benchmarks can be very beneficial. 05. SHIPPING & FULLFILMENT 06. IT & SECURITY PRODUCT CATALOG Able to handle complex product catalogs with unlimited categories, products, SKUs, attributes, and variations. This makes it easy for customers to find what they need when searching for products from recipes and grocery kits, etc.

Browse some functionalities we’ve selected for you 01. LATEST INNOVATION 02. CUSTOMER ACQUISITION SEO is maximized and enhanced via metatags, 301 redirects, canonical, friendly URL’s for all pages, HTML customization, sitemaps, and robots. txt. 03. ECOMMERCE EXPERIENCE 04. SALES CONVERSION PROMOTIONS Easily tailor promotions, targeting the right customers for the most effective message. It is possible to establish pricing and promotions based on SKU quantity, for example, for maximum efficiency. 05. SHIPPING & FULLFILMENT 06. IT & SECURITY MARKETPLACE CAPABILITIES You can sell your products in 20+ natively integrated marketplaces, or become a marketplace yourself. This is a great strategy to unify the fragmented food industry.

Browse some functionalities we’ve selected for you 01. LATEST INNOVATION 02. CUSTOMER ACQUISITION 03. ECOMMERCE EXPERIENCE CONTENT MANAGEMENT SYSTEM RECURRENCE Unlimited layout control (HTML, CSS, Java. Script, Flash, XML) is provided so your store can look exquisite while functioning most efficiently. Enable your customers to easily repeat previous orders on your website, making it effortless to shop while increasing your recurring sales. 04. SALES CONVERSION MOBILE FIRST 05. SHIPPING & FULLFILMENT 06. IT & SECURITY VTEX SEARCH ENGINE Some VTEX clients have seen over Since customers may have to sort through thousands of SKUs, the 50% of their sales coming from native search appliance allows mobile, so it’s crucial that your autocomplete functionalities e. Commerce has a highly because the ability to perform responsive design. unique searches for many products is a must.

Browse some functionalities we’ve selected for you 01. LATEST INNOVATION 02. CUSTOMER ACQUISITION SMARTCHECKOUT VTEX Smartcheckout PCI DSS offers a safe, 1 -click-to-buy seamless experience without the need of a password, increasing conversion rates more than 25%. 03. ECOMMERCE EXPERIENCE LOYALTY AND REWARDS 04. SALES CONVERSION 05. SHIPPING & FULLFILMENT ADD TO CART Add to cart in the lateral, without During the checkout process, leaving the shopping page with points may be redeemed for discounts. Rewards are configured applicable discounts and freight promotions featured prominently. per SKU and Sales Channel. Customers also have the ability to save previous lists and repeat orders with one-click. 06. IT & SECURITY CUSTOMER ENGAGEMENT MANAGEMENT VTEX CEM displays dynamic content on the site based on customer behavior, segments, purchase history, or what has been sought on search engines.

Browse some functionalities we’ve selected for you 01. LATEST INNOVATION 02. CUSTOMER ACQUISITION 03. ECOMMERCE EXPERIENCE 04. SALES CONVERSION 05. SHIPPING & FULLFILMENT 06. IT & SECURITY OMS VTEX LOGISTICS 360° MANAGEMENT Centralized order management meets customer expectations to buy, fulfill, and return goods. Customers can even alter orders already in place. Multi-docks, multi-inventory, multi-carriers per Sales Channel, Pick-up in store, and Pick-up points management with automated tracking updates. Walmart, for example, has a very successful pickup-point strategy, reducing transportation costs. This is another possibility to provide different delivery options based on geolocation. Easily integrate your existing ERP, CRM, WMS, or TMS for real-time product availability, delivery options, and package tracking information.

Browse some functionalities we’ve selected for you 01. LATEST INNOVATION 02. CUSTOMER ACQUISITION 03. ECOMMERCE EXPERIENCE 04. SALES CONVERSION AGILE BY DESIGN VTEX IO Deployments follow the agile methodology and can be as frequent as 50/day which includes: bug fixes, minor and major releases with zero-downtime, allowing your commerce platform to evolve every day. We allow our partners to focus on developing sophisticated business solutions while we do what we do best: focus on Software-as-a. Service Multi-Tenant complexities. . 05. SHIPPING & FULLFILMENT 06. IT & SECURITY CERTIFICATIONS We are a PCI DSS Compliant company since 2013, SSAE 16 standards infrastructure audited, Sarbanes. Oxley, we have 2048 Bits Key and RSA encryption, and we are ‘low risk’ by Qualys. Guard tool.

Pricing that Fits your needs NO SET-UP FEE | NO LICENSE FEE | NO HIDDEN COSTS Account Maintenance, Monitoring & Technical Support Saa. S Subscription, Cloud Hosting, PCI Certified Checkout, Continuous Deployments & Monitoring On Demand Business Corporate Enterprise $500 per month $1, 500 per month $4, 500 per month No Annual Fixed Fee $44, 000 Annual Fixed Fee $162, 000 Annual Fixed Fee $368, 000 Annual Fixed Fee + 2. 5% Monthly Ongoing Fee on D 2 C Sales + 1. 8% Monthly Ongoing Fee on D 2 C Sales + 1. 1% Monthly Ongoing Fee on D 2 C Sales + 0. 5% Monthly Ongoing Fee on D 2 C Sales and + 1. 3% on Other Channels (4) Sales and + 1% on Other Channels (4) Sales and + 0. 7% on Other Channels (4) Sales and + 0. 3% on Other Channels (4) Sales Competitors According to a Forrestor report, the average retailer spends 7% of their online revenue on the supporting technology that propels their e. Commerce operations. In VTEX it is usually less than 3%.

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