Chapter 6 Organisational culture and committees Qiang Jiang

Chapter 6 Organisational culture and committees Qiang Jiang School of Business Sichuan University, China jiang. qiang@outlook. com

Topic list 1 Organisational departments and functions 2 What is culture? 3 Organisation culture 4 Culture and structure 5 Committees

1 Organisational departments and functions • Research and development – Product and process research • Purchasing – Purchasing manager’s responsibility • • Inputs for production Inputs for administration Cost control Liaison with the R&D Supplier management Information Inventory levels

1 Organisational departments and functions • Production – Relationships with other functions • • • Product design is co-ordinated with R&D Job design Sales department Human resources deparment Finance department

1 Organisational departments and functions • Service operations – The nature of services • • Intangibility inseparability variability Ownership – Implications of service provision • • Poor service quality on one occasion Complexity Pricing Human resources management

1 Organisational departments and functions • Marketing – roles • • Sales support Marketing communication Operation marketing Strategic marketing – Marketing strategy and corporate strategy

1 Organisational departments and functions • Marketing orientation – Product – A variant of production orientation – Sales – Marketing

1 Organisational departments and functions • Satisfying customer needs: the marketing mix – Product – Price – Place – Promotation

1 Organisational departments and functions • Market segmentation – Mass marketing – Targeted marketing

1 Organisational departments and functions • Administration – Advantages of a centralized administration office • Consistency • Security/control • Head office • Economies of scale • Single location – Disadvantages of a centralized administration office • Have to wait • Reliance on head office • Impact across the organisation

1 Organisational departments and functions • The finance function – Roles of the finance function • • Raising money Recording and controlling Information to managers Reporting

1 Organisational departments and functions • The finance function – Raising money: sources of finance • • The capital market Money markets Retained earnings Bank borrowing Government sources Venture capital International money and capital markets

1 Organisational departments and functions • The finance function – Financial accounting • Recording financial transactions • Reporting to shareholders – Treasury management • • • Cash budgeting A bank overdraft Repaying Cash flows Cashier’s duties Foreign currency dealing

1 Organisational departments and functions • Working capital and other matters – Cash – Accounts receivables – Account payable – Inventory

1 Organisational departments and functions • Management accounting information – Planning – Decision making – Control

1 Organisational departments and functions • Co-ordination with other departments – Payables ledger section – Receivables ledger section – Debt collection staff – Financial accounting

1 Organisational departments and functions • Why is human resource management imporant? – Increase productivity – Enhance group learning – Reduce staff turnover – Encourage initiative

1 Organisational departments and functions • The human resource cycle – Selection – Appraisal – Training and development – Reward – Performance

2 What is culture • Spheres of culture – Culture may therefore be identified as was of behaving, and ways of understanding, that are shared by a group of people – Culture can be discussed on many different levles

2 What is culture • Elements of culture – The first level – The second level – The third level

3 organisation culture • Manifestations of culture in organisations – Beliefs and values – Behaviour – Artefacts – Rituals – Symbols

3 organisation culture • What shapes organisation culture • Influences on organisational culture – Founder – History – Leadership and management style – Organisation’s environment

4 cullture and structure • • Power culture Role culture Task culture Person culture A contingency approach The impact of national culture The Hofstede model

5 committees • Purpose of committees – Creating new ideas – Communication – Participation – Combining abilities – Co-ordination – Representation – recommendations

5 committees • • Types of committee Executive Standing Ad hoc Sub-committees Joint Management

5 committees • Advantages of committees – Consolidation of power and authority – Delegation – Blurring responsibility – Delay

5 committees • Disadvantages of committees – Apt to be too large for constructive action – Time-consuming and expensive – Delays may occur if matters of a routine nature are entrusted to committees – Operations may be jeopardized by the frequent – Incorrect or ineffective decisions – compromise

5 committees