Auto Attendant training for XMU family of products

Connecting to XMU+/SBX forwith administration Included the system is a client based software purposes

Remote Telephone Access Allows control of the XMU+/SBX from a remote location using DTMF

What is Auto Attendant? Newton’s Telecom Dictionary states: Auto Attendant is short for automatic

Configure the XMU+ system to act as an Auto Attendant � The system gathers

Example One DTMF 1 Message MSG 22 Submenu DTMF 2

Example One Assigning messages to a node

Example One Assigning ports to this application

Example Two All options are Submenus Time or Table? DTMF 1 DTMF 3 DTMF

Example Three TABLE 2 TABLE 1 DTMF 4 DTMF 1 DTMF 3 DTMF 2

DTMF vs. AUTO DTMF � A menu node used to create menu selections with

Example Four TABLE 1 AUTO 2 TABLE 2 AUTO 1 XFER 3 AUTO 4

Slides: 23

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Auto Attendant training for XMU+ family of products

Connecting to XMU+/SBX forwith administration Included the system is a client based software purposes XMUCOM+ Modem connection Ethernet connection Network card on PC PC & XMU+ on the same LAN Static IP address on the XMU+/SBX Direct Ethernet connection Crossover cable Default IP address on the XMU+/SBX is 192. 168. 100. 2

Remote Telephone Access Allows control of the XMU+/SBX from a remote location using DTMF (touch tone) telephone to create and modify XMU+/SBX messages Record and play a message Replace or delete a message Turn messages on or off Enable override

What is Auto Attendant? Newton’s Telecom Dictionary states: Auto Attendant is short for automatic attendant, a device which answers callers with a digital recording, and allows callers to route themselves to an extension through touch tone input. It may also allow you to punch in digits to hear information like company office hours, address of local branches, etc. Typically connected to a PBX or a Centrex service

Configure the XMU+ system to act as an Auto Attendant � The system gathers DTMF digits from the caller and use the digits to make selections from a menu or transfer to an extension � The system requires an interactive, hybrid or T 1 line card � XMUCOM+ has a DTMF node

Example One DTMF 1 Message MSG 22 Submenu DTMF 2

Example One

Example One Assigning messages to a node

Example One Assigning ports to this application

Example Two All options are Submenus Time or Table? DTMF 1 DTMF 3 DTMF 4 DTMF 2

Example Two

Date & Time vs. Table

Don’t forget – assign ports

Example Three TABLE 2 TABLE 1 DTMF 4 DTMF 1 DTMF 3 DTMF 2 XFER 24 New option in day & night menu Table 2 is the new starting node

Example Three

DTMF vs. AUTO DTMF � A menu node used to create menu selections with pre-defined targets (messages, transfer to specific extension, telephone number or submenu) AUTO � Allows callers to enter a target they choose to be transferred to

Example Four TABLE 1 AUTO 2 TABLE 2 AUTO 1 XFER 3 AUTO 4 XFER 1 XFER 24

Example Four