WELCOME TO OUI 2013 2 Introductions Harry Lynch

WELCOME TO OUI 2013! 2

Introductions Harry Lynch – Founder of Argenta Partners LP OTTR Executive Management Team ◦ Matt Hunter – President ◦ Paul Kenyon, Ph. D. – Chief Technology Officer ◦ Mike Donnell – EVP and Chief Marketing Officer ◦ Jennifer Oehlerts – Chief Financial Officer ◦ Michelle Foley – Vice President of Operations 3

OTTR’s 20 Years of Doing Business - The Journey 2 Technical and a Clinical Argenta Partners Leader in Solid Organ Transplant ◦ Blood and Marrow Transplant and Other Chronic Care Disease States Including Comprehensive Heart Disease, Diabetes Management, and Oncology. Changes at OTTR Mission Statement Our mission is to partner with Healthcare Providers to save lives and optimize patient health and clinical outcomes by providing the best patient tracking and chronic care health management system available. 4

Operational Improvements "“Small Steps to Success” Team Best Practice Process Improvement Service Updates and Support Implementation Interfaces Standard Configuration Customer Care ◦ Trips ◦ Client Service Manager 5

Operational Team ◦ ◦ ◦ Managers Operations Manager – Todd Rieper Project Manager – Joe Trice Service Update and Support Manager- Jim Andrews System Engineers, Service Update and Support Teams– Teamwork, Engagement, and Developing Team Subject Matter Experts Cross-Functional Integration Clinical Team ◦ ◦ Clinical experience Transplant Experience Certified Clinical Transplant Coordinator Professional Nursing Organizations 6

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Best Practice to Smart OTTR 8

Process Improvement Key Performance Indicators Lessons Learned Risk Assessment Document Project Management Workbook Standardizing OTTR ◦ ◦ ◦ Data Conversion Process and Documentation Interface Process, Specifications, and Working Documents Lab Analysis and Mapping Process Automated Tool Service Update Process for bringing back Standard Configuration 9

Service Update and Support Service Updates ◦ Efficient Process ◦ Sites on OTTR 6 ◦ Last 5. 2. 5 Upgrade in Process ◦ Projected End of Year Support ◦ Average Time to Respond ◦ Reopened tickets 10

Implementations Jackson Hospital Systems ◦ Jackson Memorial Hospital ◦ Miami Transplant Institute ◦ Broward Health Medical Center Hartford Healthcare St. John Medical Center 11

Interfaces EMR interfaces (medications, allergies, etc. ) Imaging interfaces Point to interfaces Outbound interfaces 12

Standard Config Menu Sort - Actions, Reports, Lists Alphabetical, Highest Priority Medications – RX Norm – Total # now Lists – Actions Pending, New Statistical Lists, Dashboards Reports – New reports, Printscreens, Bird Book on Ottr. com OTTR. COM – put in Zendesk password. Nathaniel knows how to do this Review windows Dashboards number of meds available with shows the Actions menu, Rx. Norm – 6789 medications in OTTR, and the third shows reorganized Lists menu 13

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Reports -This report allows the user to select a flowsheet, date range, and program for the user. 17

Output the labs based on the flowsheet configuration 18

Patient Lab Report 19

Displays all patient labs for the date range 20

OTTR. COM 21

Kidney Patient Review: Review GENERAL 22

Liver Patient Review: GENERAL 23

Heart Patient Review: GENERAL 24

Donor Patient Review: GENERAL 25

Phase History 26

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Donor 28

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Insurance 30

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Customer Care ◦ Trips Visits Dollars Success ◦ Client Service Manager – Steve Williams 32

Finally there… Because, as the Chinese philosopher Lao-tzu said: “A journey of a thousand miles must begin with a single step. ” 33