WELCOME Chief Ministers Special Cell Government of Tamil

WELCOME

Chief Minister’s Special Cell Government of Tamil Nadu D. Baskarapandian, I. A. S. , Special Officer, Chief Minister’s Special Cell, Government of Tamil Nadu.

• Constituted in 1974 • Comprises Six sections • Headed by a Special Officer • Cadre strength – 55 staff

• Computerization - March 1993 • Online Entry of Petitions - October 2002 • Web Based Reply System - Nov 2006

Version 7. 0 • Software used § Front End Tool § Hyper Text Protocol § Back End Tool § MS SQL Server • From November 2012

Receipt of petitions through various modes • In Person • Through Post • By email (cmcell@tn. gov. in) • Online (www. cmcell. tn. gov. in) CM Cell Petitions includes petitions received by Hon’ble Chief Minister • At Camp Office • While on Tour • At Chief Minister’s Office.

• Once the Petitions are received in Offline, they are numbered and Scanned. • Then coded and categorized based on the grievance. For each grievance and category Sub categories have been created. • The petitions are then segregated and assigned to Department/District wise. • As Scanned copy of the petitions are sent, the officers concerned immediately get to know the details of the petitions assigned to them. • The Officers have to post the gist of action taken on the request of the petitioner online.

Mode of receipt Coding of Petitions CODE A B C D E F G H I J K L M N O P R S T U V W Y Z CM Constituency CM Convoy Camp Office Disposed E mail CM Cell Governor Speaker Petitions Central Government Petition CM Petitions Mobile App Petitions Election MLA Petition Opp. Party Leader CM Office Priority Residence Petition Special Tour CM Cell Counter Deputy CM Online Petitions RTI Act Repeat Petition( More than 2)

• Replies are carefully scrutinized and closed as “Accepted Or Rejected ” based on the disposal of petitions. • Interim replies and incomplete replies furnished by the departments are kept pending. • To monitor and expedite disposal of petitions Nodal officers have been appointed in all the Districts/Departments.

Nodal Officers Total numbers of Nodal Officers - 313 • Secretariat Departments : 37 • Heads of Departments : 207 • District Collectors/DM : 32 • Superintendents of Police : 31 • Commissioners of Police : 6

• Online submission of Petitions was inaugurated on 12. 08. 2012 (www. cmell. tn. gov. in) • Petitioner’s can lodge their grievances through online 24 x 7 by registering their credentials • Tracking of grievance by the petitioner is also facilitated.

• Online submission enables the petitioners to lodge their grievances by choosing grievance categories through drop down list box.

DETAILS OF YEAR WISE RECEIPT /DISPOSAL OF PETITIONS Year Receipt Complied Nos Rejected Disposed % Nos % 2011 276790 56222 20% 220568 80% 276790 100% 2012 401987 106849 27% 295138 73% 401987 100% 2013 396975 127085 32% 269890 68% 396975 100% 2014 354006 121608 34% 232398 66% 354006 100% 2015 300511 105819 35% 194276 65% 300095 100% 2016 384767 138450 36% 246317 64% 384767 100% 2017 198160 76224 38% 121936 62% 198160 100% 2018 208216 101942 49% 104748 50% 206690 99% 2019 190240 76684 40% 66565 35% 143249 75%

Receipt / Disposal of Petitions 1400000 1200000 1000000 Disposed % Total No of Disposed 800000 Total No of Rejected Total No of Complied 600000 Total No of Receipt Year 400000 200000 0 2011 2012 2013 2014 2015 2016 2017 2018 2019

Category wise Receipt of Petitions – 2018 Sl. No Main Category Received Accepted Rejected 1 2 3 4 POLICE LAND MATTERS EMPLOYMENT BASIC AMENITIES 26166 23682 17364 16224 13198 10446 619 12534 12825 13074 11092 3577 5 6 7 8 9 10 FINANCIAL ASSISTANCE SERVICE MATTERS OTHER PENSION HOUSING SERVICE PENSION GENERAL 9846 8112 7815 7310 4541 917 5168 3183 2891 2057 2464 476 4610 4823 4909 5207 1899 404 11 12 13 CM PUBLIC RELIEF FUND SPECIAL INITIATIVES COMP AFTER FIRE ACCIDENT 833 761 256 508 391 139 304 370 107 14 15 16 17 18 19 FLOOD RELATED RELIEF POLICY DECISION ASSIGNMENT AWARDS SOCIAL INJUSTICE REFUGEES 203 174 42 41 7 3 111 66 4 7 3 3 87 100 38 34 3 0

Category wise Receipt of Petition – 2019 Sl. No Main Category Received Accepted Rejected 1 POLICE 21164 7582 7346 2 LAND MATTERS 20697 7323 7998 3 BASIC AMENITIES 19536 13083 2577 4 EMPLOYMENT 12596 4157 6479 5 FINANCIAL ASSISTANCE 10414 4594 4026 6 HOUSING 7195 1858 4166 7 OTHER PENSION 6492 1940 3436 8 SERVICE MATTERS 5656 1583 2617 9 SERVICE PENSION 3768 1383 1215 10 CM PUBLIC RELIEF FUND 647 229 189 11 GENERAL 597 258 245 12 FLOOD RELATED RELIEF 470 226 207 13 SPECIAL INITIATIVES 453 122 291 14 POLICY DECISION 323 82 122 15 COMP AFTER FIRE ACCIDENT 136 52 39 16 AWARDS 27 5 17 17 REFUGEES 4 1 1 18 19 ASSIGNMENT SOCIAL INJUSTICE 1 1 0 0 1 0

Top 5 Depts - 2011 (Receipt wise ) S. No Name of the Departments No of Receipts 1 Home 16857 2 School Education 12394 3 Health & Family Welfare 7868 4 Labour & Employment 7100 5 Tourism & Culture 7096

Top 5 Departments – 2012 (Receipt wise) S. No Name of the Department No of Receipt 1 Home 18825 2 School Education 14547 3 Health & Family Welfare 9737 4 Municipal Administration & Water Supply 9546 5 Housing & Urban Development 7953

Top 5 Departments - 2013 (Receipt wise) S. No Name of the Department No of Receipts 1 Home 18058 2 Municipal Administration & Water Supply 12275 3 School Education 11961 4 Housing & Urban Development 10808 5 Health and Family Welfare 8149

Top 5 Departments - 2014 (Receipt wise) S. No Name of the Departments No of Receipts 1 Home 16312 2 School Education 12342 3 Municipal Administration & Water Supply 10436 4 Transport 7511 5 Health and Family Welfare 6800

Top 5 Departments - 2015 (Receipt wise) S. No Name of the Departments No of Receipts 1 Home 12277 2 Municipal Administration & Water Supply 9565 3 Housing & Urban Development 9317 4 School Education 6773 5 Transport 6763

Top 5 Departments - 2016 (Receipt wise) S. No No of Receipt 1 66983 2 15401 3 11534 4 10772 5 8303

Top 5 Departments - 2017 (Receipt wise) S. No Name of the Department No of Receipt 1 Home 8278 2 Municipal Administration & Water Supply 5641 3 School Education 5583 4 Housing & Urban Development 5355 5 Transport 3744

Top 5 Departments - 2018 (Receipt wise ) S. No Name of the Department No of Receipt 1 Home 8750 2 Municipal Administration & Water Supply 6598 3 School Education 6544 4 Transport 4238 5 Housing & Urban Development 3865

Top 5 Departments - 2019 9 Receipt wise) S. No Name of the Department No of Receipt 1 Home 7641 2 Municipal Administration & Water Supply 6768 3 School Education 4969 4 Transport 3566 5 Housing & Urban Development 3259

Monitoring • • Centrally Monitored. Weekly Status Report. Average disposal Time 20 – 25 Days Monthly Review Meeting/through Video Conferencing with the Nodal Officers concerned to monitor and expedite disposal of Petitions. • Importance given to Health/Education/Children/women/Police related issues. • Instructions are being given to the Depts/Districts to dispose of the petitions with in a months time.

Periodical Briefing of Status Reports • Weekly Status reports of is briefed to the Prinicipal Secretary to the Hon’ble Chief Minister • On every Monday District wise status reports are being communicated to the District Collectors, SPs , COPs.

Monitoring in Districts Ø During the Grievance Redressal Day observed on every Monday, the District Collectors review the Chief Minister’s Special Cell petitions with District Subordinate Officers.

Monitoring of Chief Minister Special Grievance Redressal Scheme • A Special Grievance Redressal Scheme was conducted in all the villages/wards of Districts during August & September 2019 • Total No of Petitions received - 10 Lakhs • Monitoring & Review of petitions is being done by Chief Minister’s Special Cell

Thank You