Using Open Source Technology to Coordinate Disaster Recovery

Using Open Source Technology to Coordinate Disaster Recovery Aaron Titus, Project Manager, Crisis Cleanup May 28, 2015 6/11/2015 1

Introduction My Hats • Vision. Link: Disaster Product Manager • Crisis Cleanup: Project Manager • Attorney: Specialize in Information Privacy Law • COVOAD: LDS Charities Representative • MWVOAD: Secretary • Husband, Dad: Seventh born 3 months ago

Status Quo for 2 -1 -1 s During a Disaster Calls: The calls come whether or not you’re ready, resourced, or responsible. Cooperation: Collaborating with non-committal VOADs Coordination: Excel files, Google Docs, local self-proclaimed “King of the VOADs, ” and reports-reports. Communication: Clients call back, and you must play a game of phone to track down work orders. Each VOAD uses their own systems. 2 -1 -1 Looks bad. Collaboration: No complete situational awareness, duplication of efforts, inefficient volunteer experience.

Hurricane Irene Log Sheet C a s e # 1 S t a t u s Wo rk Te am D a t e o f R e q u e s t 9 / 1 / 2 0 1 1 R es id e nt N a m e Addr ess Cit y La m be rtv ille Zip Cod e Cou nty Hu nte rdo n Cro ss Stre et/ Lan dm ark Con tact #s Bes t Tim e to call P r o p e r t y T y p e 1 F a m i l y Own/ Rent Own W o r k w i t h o u t r e s i d e n t p r e s e n t ? n A g e s o f R e s i d e n t s Sp ec ial Ne ed s 6 3 , 6 9 Di ab et es, M S I s H o m e H a b i t a b l e ? y I n s u r a n c e ? Work Requested D e p t h o f W a t e r B a s e m e n t y Clean uo, garbage removal, m oving large items, mold and mildew removal 3 f t D e p t h o f W a t e r F i r s t F l. n o n e S i z e o f R o o m ( s ) C o n t e n t s o f R o o m ( s ) 4 6 x 2 4 n. a Flo ori ng of Ro om (s) M u d / S e w a g e P r e s e n t G a s / O il L e a k E l e c t r i c i t y ? G a s ? W a t e r ? C e n t r a l A i r ? fini sh ed flo ors n n y y

Collective Coalition Strengths Every Organization has a Complementary Strength • 2 -1 -1: connection to community resources easy to remember portal • Red Cross: Mass Care • OEMs: Rescue, fire, public safety, clear roads, utilities, etc. • Baptists: Famous Mobile Kitchens, Muckouts • Catholic Charities: Case Management & Long-term Care • Mennonites: Start-to-finish Rebuilding • 7 th Day Adventists: Donations and Warehouse Management • Team Rubicon: Regimented/Advanced debris cleanup • Mormon Helping Hands: Large numbers of unskilled laborers in the 72 - hour to 8 -week period after a disaster

Collaborative Accountability • There is no Pyramid (and you’re not on top) • Hierarchical Accountability: Follow Orders from Boss • Collaborative Accountability: Interdependent, co-equal partners pressure and assist one another to accomplish a goal • Nobody is the Boss

Crisis Cleanup • Open Source • Supported by Vision. Link • Free to 2 -1 -1 s and all responding organizations • 19 disasters (including Texas-Oklahoma Floods) • 300+ VOADs • $26 M+ in improved efficiency/service delivery • Property, not Personal information

Requirements for Participation An Organization Must: • Have a physical presence in the area • Interact directly with survivors • Perform property assessments or remediation (assessment, debris removal, muck-out, rebuild, etc. ) • Reputable • Individuals (spontaneous volunteers) must first affiliate with an organization.

Crisis Cleanup Deployments Hurricane Sandy (5, 000 work orders, 120 Orgs) Nov 2013 Midwest Tornadoes (629 work orders, 25 Orgs) Colorado Floods (1, 446 work orders, 79 Orgs) Black Forest Fire (403 work orders, 8 Orgs) Moore, OK Tornado (1, 272 work orders , 6 Orgs) Philippines Typhoon (International Organization on Migration) • Many more… 12, in 4 countries • • •

Crisis Cleanup Impact • 10, 000+ Households assisted • 40, 000+ Volunteers assisted • 75, 000+ Volunteer hours enabled by Crisis Cleanup otherwise wasted in management or travel. • $1. 5 Million: Minimum value of FEMA offsets to local governments due to Crisis Cleanup efficiency gains. • $25 Million: Minimum market value of services to survivors enabled by due to Crisis Cleanup efficiency.

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Status Quo for 2 -1 -1 s During a Disaster Calls: The calls come whether or not you’re ready, resourced, or responsible. Cooperation: Collaborating with non-committal VOADs Coordination: Excel files, Google Docs, local self-proclaimed “King of the VOADs, ” and reports-reports. Communication: Clients call back, and you must play a game of phone to track down work orders. Each VOAD uses their own systems. 2 -1 -1 Looks bad. Collaboration: No complete situational awareness, duplication of efforts, inefficient volunteer experience.

Benefits for 2 -1 -1 s Instant coordination Real-time view of the field You have an answer for clients when they call back Does not guarantee service, but guarantees your clients won’t be forgotten • Improves chances of service • Doesn’t leave the responsibility with 2 -1 -1 if no one comes through. • •

When Crisis Cleanup is a Good Fit • • Fixing Property Large Geographic Area, Many Work Sites Many Responding Organizations Active Use by Field Workers Early Grassroots Adoption Collaborative Accountability Needs Assessment

Planning to Use Crisis Clean-up • Work within your local community (VOAD, COAD, United Way etc) to review crisiscleanup. org NOW • Include local faith based organizations in discussions • Decide Your Guiding Principals: Who Will Be Helped : elderly, vulnerable, first responders etc & Prioritization • Talk through the confidentiality aspects so clear expectations on how information is shared is discussed on the first call • Decide how clean-up groups can communicate with each other • Reduce Risk of Victimization through education and planning

Planning for Implementation • Answer these questions in small groups • Who should be included in the discussion? • Issues that will (or could) be addressed with Crisis Clean-Up • Perceived Barriers to using Crisis Clean-up In Your Community • Large Group Debrief

Links and Contact Aaron Titus aaron@crisiscleanup. org Cell: (202) 681 -1686 Crisis Cleanup: https: //www. crisiscleanup. org Crisis Cleanup Demo: http: //demo. crisiscleanup. org Intro Video: http: //youtu. be/y. Cx. I 5 YHy. X 5 k Training Video: http: //youtu. be/tp. MOg. Dr_KGI Requirements for Participation: http: //bit. ly/1 n. Ej. Ez 0 Is Crisis Cleanup a Good Fit? : http: //bit. ly/1 fv 0 e. Ke