Disaster Recovery Solutions for Dummies Presented by Gary

Disaster Recovery Solutions for Dummies Presented by: Gary Collins Comprehensive Communication Services, LLC gwcollins@ccscontact. net 972 -772 -2721 www. comprehensivecom. net © 2005 2006 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. For Internal Use Only. Session 809

What can cause a loss in communications? © 2006 Avaya Inc. All rights reserved.

As recent experience in the Gulf Coast has shown: Disaster response plans must be made with the assumption that, after an event, all standard forms of communications will not exist…… No Telephone services No Cellular services No Public Safety or Commercial radio services No ground based services of any kind, except simplex radio to radio service. No local utilities (power) © 2006 Avaya Inc. All rights reserved. Session 809 3

Disasters Can Happen Anywhere… © 2006 Avaya Inc. All rights reserved. Session 809 4

Disaster Response Process The three steps of a Disaster Response: Step One: Emergency Notification – You must be able to quickly notify your response team when and where they need to report for a crisis response and the agency must be able to validate what employees are able to respond and by when. This information must be communicated in every means possible – telephone, cellular, email, texting, paging, radio service, and voice mail. Step Two: Resource Mobilization You must be able to quickly deploy communication equipment to a disaster site regardless of the location. This requires highly mobile equipment that can be towed, driven, or air lifted to a disaster location. Step Three: Emergency Communications and Response Upon reaching a disaster site, you must be able to quickly establish communications totally independent of all normal local resources and provide a continuous power supply to keep these resources operational indefinitely. © 2006 Avaya Inc. All rights reserved. Session 809 5

The standard in the industry has been to a provide mobile command post. A bus or travel trailer with control stations and consoles for replacing the dispatch center that is no longer in operation. What have we learned about these type of solutions? • They are very expensive with a good portion of the investment in the vehicle or trailer. • They are not capable of reaching certain disaster sites • The vehicle becomes a point of failure • Require special driver’s license limiting who can drive the vehicle MERC and PERC the solution – an inexpensive small light weight trailer or mobile cabinet equipped with all the communication equipment required to respond to a disaster and can be towed or transported by most standard vehicles or air lifted when necessary. © 2006 Avaya Inc. All rights reserved. Session 809 6

Solution Offers Emergency Notification: • DCC • Mutare • Accuvoice • Hosted IVR Systems and Disaster Dial Tone Mobile Communications: • Mobile Emergency Response Center (MERC) • Portable Emergency Response Center (PERC) • Clear Channel Satellite Disaster Recovery Packages • Multi. Tech Cellular Gateways • Raytheon Interoperability Packages • Motorola Radio Repeaters • Wireless Access (Aruba, Motorola, Extreme) Mobile Power • Portable Generators – diesel or unleaded • Mobile Fuel Trailers – 250, 500, or 1, 000 gallon • Solar Energy Panels – 5, 000 watts of power • Battery backup systems © 2006 Avaya Inc. All rights reserved. Session 809 7

Key Components: • Internal Telephone System: • S 8300/G 350 with UPS • 24 -port Po. E • 12 or 24 IP 4621 Phones • T 1/PRI and CO trunks • WAN data module • Built in VPN • Future expansion capability • Standard Technologies and interoperable • High Power HF, VHF, UHF, or 800 LMR repeaters • Highly Mobile • Tow with standard vehicles or air drop with helicopters • Light Weight NADO Rated Trailer (target weight between 2900 lbs and 3500 lbs) • Self Supporting Tower Site - Generator, Battery power, Wind Power, Solar Power • Quick Deployment – full deployment in 15 minutes • Gas, Diesel, or J 5 fueled generator • Customized Radio and Wireless Networking Package based on Customer Requirements • Remote Console Operations with laptop computer • Optional Broadband Wireless Computer Network • Conventional and Project 25 Operation • 58 Foot retractable antenna • External lighting on trailer for night use • Climate controlled storage cabinet with rack mount • Clear Channel VSAT satellite service for Vo. IP/Data with dish and terminal equipment © 2006 Avaya Inc. All rights reserved. Session 809 8

System Cabinet Close-Up Hard Steel Cabinet – with 19 inch rack AC/Heating Unit Motorola Radio Repeaters Satellite SIT & RADD Telephone System – Avaya S 8300/G 350 © 2006 Avaya Inc. All rights reserved. Session 809 9

External System View 58 foot retractable antenna Gas Powered Generator VSAT satellite service 4

© 2006 Avaya Inc. All rights reserved. Session 809 11

MERC Enclosed Trailer © 2006 Avaya Inc. All rights reserved. Session 809 12

Mission critical solutions for immediate deployment Portable Emergency Response Center (PERC) S 8300/G 350 with UPS ü 40 -port Po. E ü 36 IP 4621 Phones ü T 1/PRI and CO trunks ü WAN data module üBuilt in VPN üRugged case for unit and phones/accessories Turn-key/Rapid Deploy Supports Trunking back to Customer HQ location, or PSTN VSAT self-aligning motorized satellite dish © 2006 Avaya Inc. All rights reserved. MERC Mobile Command Center • Internal Telephone System: • Motor Coach based mobile • T 1/PRI and CO trunks command post • WAN data module • Extended deployment • Motorola High Power HF, VHF, w/living quarters UHF, or 800 LMR repeaters • HUB hosting capabilities • Tow with standard vehicles or air • Internal generator drop with helicopters • Climate controlled • Light Weight NADO Rated Trailer • Motorola radio repeaters • Self Supporting Tower Site – 58 ft • VSAT satellite service • Generator, Battery power, Wind • Internal telephone system Power, Solar Power • Internal data switch for • Gas, Diesel, or J 5 fueled generator internet access and LAN • Customized Radio and Wireless Optional Broadband Wireless Computer Network • 58 Foot retractable antenna • Climate controlled storage cabinet with rack mount • VSAT satellite service for network Session 809 13

Additional Solutions Cellular Gateways provide an alternative dial tone source. . Raytheon Interoperability units including ACU 2000. We can also provide radio repeaters to set up your MERC as a stand alone repeater site or to have it serve as a relay station Motorola Radio repeaters – VHF, UHF, 800, P 25. Wireless access points that can become part of a MESH network. Portable antenna mast system – can go up to 50 feet. Outdoor rated laptops with high resolution screens, GPS, and radio integration. © 2006 Avaya Inc. All rights reserved. Session 809 14

In-house genertaors Roof Mount Satellites Avaya duplicated servers PERC in-house units Uninterrupted Power Supply

Portable Fuel Station – 250, 500, or 1, 000 gallon options. Can also provide dual tanks for diesel or unleaded Solar Energy Trailers – supplies 12 hours of battery storage at 5, 000 watts © 2006 Avaya Inc. All rights reserved. Session 809 16

MERC Funding Packages • Customized for Both Commercial and Public Customers • Accommodates Both Capital and Operating Budgets – Capital Budgets • Commercial - $1. 00 Purchase Option Financing • Public – Tax Exempt Lease Purchase – Operating Budgets • Commercial/Public - Fair Market Value (FMV) Lease • Commercial/Public - No Purchase Option Lease • Term – 24, 36, 48 or 60 Month Terms • Periodic Payments – Monthly, Quarterly, Semi-Annual or Annual Payments © 2006 Avaya Inc. All rights reserved. Session 809 17