The National Information Technology Apprenticeship System NITAS Introduction

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The National Information Technology Apprenticeship System (NITAS)

The National Information Technology Apprenticeship System (NITAS)

Introduction To NITAS • The National IT Apprenticeship System (NITAS) is a nationwide IT

Introduction To NITAS • The National IT Apprenticeship System (NITAS) is a nationwide IT workforce development program for the U. S. Information Technology industry. • NITAS is administered by Comp. TIA and developed in collaboration with the U. S. Department of Labor bureau of Apprenticeship, Training and Employer Labor Services (ATELS).

NITAS Mission is to ensure that American Industries and America’s IT workforce maintain global

NITAS Mission is to ensure that American Industries and America’s IT workforce maintain global competitive advantage through: • rapid adaptation to IT technological innovation • consistently high productivity of IT workers • utilization of superior training and development approaches • melding of business strategy and business process thinking into U. S. IT workforce expertise

 • NITAS is a cost effective vehicle to make the tools and benefits

• NITAS is a cost effective vehicle to make the tools and benefits of 21 st century apprenticeship available to the IT managerial and technical workforce: • Classroom instruction based upon industry-wide skill standards • Structured on-the-job training • Competency validation • A more definitive linkage between employee learning, job performance and productivity Apprenticeship goes beyond imparting knowledge and intellectual understanding; it emphasizes and rewards “getting the job done”.

The NITAS Architecture

The NITAS Architecture

NITAS Infrastructure Under Development ATELS (Do. L) Program Standards & Admin Methodology Comp. TIA

NITAS Infrastructure Under Development ATELS (Do. L) Program Standards & Admin Methodology Comp. TIA Tech Career Compass Implementation Roadmap for each specialization area Comp. TIA Infrastructure The IT Workforce Market IT specializations IT skill standards IT industry & product certifications IT Employer Database Registered OJT providers Report distribution list Standards System administration and program registration, Certifications for OJL providers and training vendors Report Generator IT Apprentice Database Statistical tabulations Transcripts Analytical reports Registered IT apprentices Diagnostic reports IT Employers IT Product Suppliers IT Training & Educational Providers Worker Specifications IT Workers Internet Enabled Registered IT journey workers

Key Roles In NITAS IT Skill Standards Comp. TIA NITAS Admin Career Transcript Admin

Key Roles In NITAS IT Skill Standards Comp. TIA NITAS Admin Career Transcript Admin Do. L/ATELS IT Employers Apprenticeship Implementation Guidelines/Standards Apprenticeship Sponsors Training Delivery and Credentialing Schools/Training Orgs Worker Development New & Existing Technology IT Companies Supply IT Workers

The Three NITAS Program Elements IT & Enterprise Integration Management Entry point for existing

The Three NITAS Program Elements IT & Enterprise Integration Management Entry point for existing IT workers IT Managerial & Technical Concentrations (Levels 1 -3) Entry point for existing IT workers IT Generalist Entry point for incoming IT workers

Apprenticeship Learning Components Structured On-the-job learning Classroom Instruction Skill Validation Motivation & Accountability Mentoring

Apprenticeship Learning Components Structured On-the-job learning Classroom Instruction Skill Validation Motivation & Accountability Mentoring and Coaching Career Transcript Certifications Skill Standards

IT Generalist IT Concentrations Information Assurance/Security Web Services/ E- commerce Multi-media Service Programming Database

IT Generalist IT Concentrations Information Assurance/Security Web Services/ E- commerce Multi-media Service Programming Database Project Management Networks and Infrastructure Help desk/ Tech support IT Generalist The IT Generalist Concentration Is The “Trunk of the Tree”

Layer #1: IT Generalist Concentration This concentration reflects the “core” body of IT knowledge

Layer #1: IT Generalist Concentration This concentration reflects the “core” body of IT knowledge and skills expected of an entry level IT worker. The concentration covers four primary areas: • Basic IT Skills & Knowledge • Basic Operations, Maintenance, & Support Skills & Knowledge • Workplace Orientation, Interpersonal, Teaming, Problem Solving • Business Skills, Customer Needs & Business Process Analysis

List of Competencies Area l l l l # of Competencies Workplace Orientation Introduction

List of Competencies Area l l l l # of Competencies Workplace Orientation Introduction to Best Practices Technical Skills Development Project & Management Concepts Introduction to the Network Documentation & Troubleshooting Switch Configuration Installing Copper Cable Configuring Servers Providing e-mail Services Managing the Virus Perimeter & Firewalls Information Assurance Hardware, Desktop, & Help Desk Support Web Design Software Development/Programming 14 8 25 9 6 16 1 2 21 4 7 3 14 8 10 ____ Total 148

List of Related Instruction • Technical Writing • Business Management • Communications • Composition

List of Related Instruction • Technical Writing • Business Management • Communications • Composition • Math • PC Hardware • Operating Systems • Networking • Tech Support/Help Desk • Wireless/Telecommunications • Internet Applications • System Analysis Design • Data base Management • Programming • Security Concepts A+ Certification Required

Layer #2: Specializations Managerial • Supervision & Resources Management • Operations & Services Management

Layer #2: Specializations Managerial • Supervision & Resources Management • Operations & Services Management • Project Management Technical Specializations • Helpdesk/Tech Support • Web Services/E-Commerce • Information Assurance/Security • Networks and Infrastructure • Multi-media Service • Programming and S? W Development • Database Services • Other

Layer #3: Business Integration

Layer #3: Business Integration

Benefits From Participation In The NITAS Program

Benefits From Participation In The NITAS Program

Benefit Propositions to IT Employers from Participation in the IT Industry Apprenticeship System •

Benefit Propositions to IT Employers from Participation in the IT Industry Apprenticeship System • Participation in the system enables IT employers to attract and retain better workers. • Participation aligns organization to a performance orientation, going beyond the acquisition of knowledge or intellectual achievement. • Participation reduces risk in the employee selection and hiring process. • Participation will afford the opportunity to receive greater worker productivity for less cost. • Participation offers a structured approach to providing IT career paths that is based upon “best practices”. The approach links training objectives and task performance with employee performance appraisals. • Participation is a symbol of quality that can be displayed to customers • Participation forces the inclusion of on-the-job-learning which is a better way of providing training—faster learning and fewer errors during the learning process. • Participation makes industry-wide performance norms and benchmark data available for salary administration.

Expertise (Education + Experience) Conceptual model of how Apprenticeship Provides Tools That Accelerate Learning

Expertise (Education + Experience) Conceptual model of how Apprenticeship Provides Tools That Accelerate Learning Leading To Worker Productivity In A Shorter Period of Time Apprenticeship Approach: Classroom training with structured hands-on experience Experience Traditional Approach: Classroom training followed by unstructured hands-on experience Classroom instruction Time in years Source: Naval Undersea Warfare Center

Apprenticeship and Workforce Productivity Improvement Results

Apprenticeship and Workforce Productivity Improvement Results

Productivity Versus Wage Data: IT Generalist Concentration Naval Undersea Warfare Center: Keyport WA Implications:

Productivity Versus Wage Data: IT Generalist Concentration Naval Undersea Warfare Center: Keyport WA Implications: • Employers gain value through apprenticeship as workers’ productivity grows faster than workers’ wages. • The NITAS program and infrastructure are engineered to minimize implementation and participation costs for IT employers

Apprentice Productivity Generalist Concentration IT

Apprentice Productivity Generalist Concentration IT

Mc. Donald’s Apprentices’ Productivity Growth To Date In 13 weeks total productivity improved significantly

Mc. Donald’s Apprentices’ Productivity Growth To Date In 13 weeks total productivity improved significantly among 10 IT Project Manager apprentices

At Mc. Donald’s One Hour Per Week of OJT Has Made A Significant Difference

At Mc. Donald’s One Hour Per Week of OJT Has Made A Significant Difference Avg OJT Person Per Week=18. 35 min +9. 23 min+33. 92 min = 62 min

Implementing IT Generalist In An Organization Refer to Implementation Guide for IT Generalist

Implementing IT Generalist In An Organization Refer to Implementation Guide for IT Generalist

Back up Slides

Back up Slides

Pilot Programs: Average Self-Ratings of Program Efficacy By Pilot Apprentices and Supervisors (N=69) Competency

Pilot Programs: Average Self-Ratings of Program Efficacy By Pilot Apprentices and Supervisors (N=69) Competency Before Started Extremely Limited (1) Partially Proficient (2) Competent (3) Extremely Proficient (4) Competency Now Extremely Limited (1) Partially Proficient (2) Competent (3) Extremely Proficient (4) Competency if had not participated Extremely Limited (1) Partially Proficient (2) Competent (3) Extremely Proficient (4) BCIT OM— 22 months BCIT IN— 21 months Exodus Homes— 7. 5 months NUWC-----3. 5 months H&M (1)-----6 months H&M (2)-----8 months

Average Self-Ratings of Program Efficacy By Pilot Apprentices and Supervisors (N=54) Improved Quality and

Average Self-Ratings of Program Efficacy By Pilot Apprentices and Supervisors (N=54) Improved Quality and Reduced Re-Work Strongly Disagree (1) Somewhat Disagree (2) Neither Agree Or Disagree (3) Somewhat Agree (4) Strongly Agree (5) Increased Feeling of Loyalty to Employer Strongly Disagree (1) Somewhat Disagree (2) Neither Agree Or Disagree (3) Somewhat Agree (4) Strongly Agree (5) Helped Meet Schedule Objectives at Work Strongly Disagree (1) Somewhat Disagree (2) Neither Agree Or Disagree (3) Somewhat Agree (4) Strongly Agree (5) Recommend Employer Continues Program Strongly Disagree (1) Somewhat Disagree (2) Neither Agree Or Disagree (3) Somewhat Agree (4) Strongly Agree (5) BCIT OM— 22 months BCIT IN— 21 months Exodus Homes— 7. 5 months NUWC-----3. 5 months H&M (2)-----8 months

…. Results Regarding OJL

…. Results Regarding OJL

…. OJL Continued

…. OJL Continued

Results With Disadvantaged Workers

Results With Disadvantaged Workers

The Big Picture Industry Certifications Comp. TIA IT Employers Demand Worker Specifications Schools will

The Big Picture Industry Certifications Comp. TIA IT Employers Demand Worker Specifications Schools will participate because of : • employer and student demand • competitive advantage • Employers are incented to participate in order to: • receive benefits of faster training, less rework • attract and retain best workers Schools/Training Academic Delivery and Credentialing • Employers register to become authorized sponsors Supply IT Workers Participation in NITAS allows IT employers to reap the benefits of a more efficient market • greater productivity for less cost • use a cost effective method for competency and outcomes tracking • obtain recognition as a company using “best practices” in employee development. Workers will participate because of : • employer demand • need to demonstrate value to justify higher wages and growth • market mobility for themselves

The Role Of Channel Partners In Delivering And Deploying The IT Generalist Concentration

The Role Of Channel Partners In Delivering And Deploying The IT Generalist Concentration

NITAS Direct/Channel Distribution Model Channel Customer FUL S LE FILL MEN T Employers SA

NITAS Direct/Channel Distribution Model Channel Customer FUL S LE FILL MEN T Employers SA Sales Reps Channel Manager Comp. TIA Direct SALES Sales of the NITAS System Will Include Direct Selling and Channel Selling Using Intermediaries Fulfillment will occur through intermediaries (A. K. A. Channel Partners

Role of Channel Partners IT Generalist For • Develop linkages with local IT employers

Role of Channel Partners IT Generalist For • Develop linkages with local IT employers for school to work programs and internships using the NITAS program • Align IT curriculum with NITAS requirements and concentrations especially IT Generalist • Register students in NITAS (career ID and transcript activation) • Secure commitments from local IT employers to provide structured OJL, mentoring, coaching and Qual criteria sign-offs on internship and school to work programs • Demo NITAS functionality and explain system/benefits to IT employers • Counsel students and employers in Qual criteria process • Administer internships and school to work programs using the NITAS program

Additional Responsibilities Of Channel Partners • Respond to corporate sales leads provided by Comp.

Additional Responsibilities Of Channel Partners • Respond to corporate sales leads provided by Comp. TIA and Do. L • Develop sales leads using their own marketing/sales efforts • Visit prospective customer organizations (IT employers) and …. • Discuss the NITAS methodology as a vehicle to achieve training objectives and business outcomes • Discuss the benefits of their participation in the NITAS program • Provide a demo of the NITAS system functionality and reports • Provide guidance as to which concentrations will be of value to them • Seek a commitment to running a registered pilot program • Answer questions and overcome objections • Leave a copy of the program catalogue and web address

Snapshot: Role of Intermediaries in The NITAS Program---IT Generalist Accumulated IT Worker Skills and

Snapshot: Role of Intermediaries in The NITAS Program---IT Generalist Accumulated IT Worker Skills and Knowledge IT Worker enters NITAS IT Worker maintains career transcript in NITAS IT Generalist Internship or school to work program, continue schooling Begin obtaining competency sign-offs on Qual criteria with OJL Begin obtaining certifications IT Generalist Classroom Instruction for Levels 1 -2 2 yr certificate or degree -establishes linkages with local IT employers Classroom instruction and OJL for advanced IT concentrations and vendor specific new products Qualification criteria sign-offs IT Generalist Classroom Instruction for Level 3 4 yr certificate or degree Pre-Employment Period Transitional Period -aligns training delivered with NITAS, –secures student participation in NITAS, Certification attainments Employment Period -secures IT employer -trains IT employers in OJL, mentoring, coaching participation in NITAS, -helps IT employers use the NITAS system as a vehicle to -assists local IT employers with OJL & Qual criteria sign achieve competency and productivity objectives of IT workforce -offs Time

Snapshot: The Role of Intermediaries --Advanced IT Concentrations Accumulated IT Worker Skills and Knowledge

Snapshot: The Role of Intermediaries --Advanced IT Concentrations Accumulated IT Worker Skills and Knowledge IT Worker enters NITAS IT Worker maintains career transcript in NITAS Pre-Employment Period Transitional Period Delivers Classroom instruction and OJL for advanced IT concentrations and vendor specific new products Aligns instruction with NITAS requirements Consulting for Qual criteria sign -offs and admin Consulting for setting up IT Apprenticeship Consulting for registration Assists IT employer in achieving and measuring productivity and business outcomes Employment Period Time

Quality Requirements Of Channel Partners • Must Receive Comp. TIA Training • NITAS system

Quality Requirements Of Channel Partners • Must Receive Comp. TIA Training • NITAS system functionality • Curriculum alignment with NITAS tracks • On-the-job learning delivery methods • Administering the Qual criteria process • Productivity and business outcomes measurement • Must align training with NITAS • Must have qualified resources • Must have a Quality Assurance process • Must have established relationships with IT employers • Must have a site visit from Comp. TIA

Revenue Streams to NITAS Channel Partners 1. 2. Registration Fees • Normally $XXX per

Revenue Streams to NITAS Channel Partners 1. 2. Registration Fees • Normally $XXX per employer or dynamic based upon number of employees in organization with $ZZZ to partner • Introductory to employers will be $ZZZ with $ZZZ to partner Consulting Fees for employee registration to NITAS • 3. Management Fees to implement and maintain NITAS at employer • 4. All revenue goes to partner Required and supplemental classroom training • All revenue goes to partner