The Hyperconnected Smart City An Industry Perspective K

The Hyperconnected Smart City – An Industry Perspective K Ananth Krishnan Chief Technology Officer 8 November 2017 1 | Copyright © 2017 Tata Consultancy Services Limited

Businesses are Changing 2

The Business World is at 4. 0…. 3

Leading Disruption – THE DIGITAL CUSTOMER … Hyperconnected to the ‘Selfie’ Consumer Utilities Healthcare Telecom Insurance Media Auto Entertainment Manufacturing Retail The Selfie Consumer 4 Hospitality

Businesses are responding with 3 Stages of Capability Experience-first Enterprise The Selfie Consumer Digital Spine • Core technologies • Agile Enterprise Processes • Security • Talent, Workplace, Culture Intelligent Social Enterprise • Hyper-connected, AI-driven personalization • Insight driven Decisions • Autonomous Operations 5 • Digital-Physical • Immersive • Curated

Business 4. 0 and the Digital Spine 6

Business 4. 0 and the Intelligent Enterprise Go a ls 5 INTELLIGENT Digital Engagement Eliminate Workflows Via Cognitive automation 1 AMPLIFY Knowledge Workers 4 Optimize Via Self-learning A: Knowledge synthesis, cross-functional C: Active learning, regular business experiments E: Automation + crowd-sourcing / exception mgmt only Measure & Proliferate A: Integrated, relevance feedback C: Performance metrics E: Automation + routing to FTEs as needed 3 Define Goals & Deploy A: Multiple amplification agents deployed C: ML deployed in core digital engines E: Automation deployed in core workflows 2 Manage Pilot Projects A: Pilot one knowledge amplifier C: Pilot one cognitive digital engine E: Pilot workflow automation across IT & Biz Initial Awareness & Planning A: Scope amplification opportunities C: Define digital engagement flows E: Identify workflows for automation 1, 2 3 AI Awareness Work Analysis 7 4 5 Enterprise AI embedded in organization Evaluate: Value AI Support Org Drive culture change Evaluate: Accuracies & Feedback Define Deployment Roadmap AI Center of Excellence (projects executed independently)

Business 4. 0 and the Re-Imagination of Customer Experience 8

Cities and Governments need to Change as well 9

We are in the Urban Millennium, full of ‘selfie citizens’… 54% -54% World urban population in 2017 10

… and this is amplified at the Country level 11

A Hyper-connected City will need a ‘Citizen-centric’ Spine Aging Green Wellness Chronic Diseases Supporting Technology and R&D Capabilities 12 Smart Governance and Public Services Gov Smart Safety and Security Liv Smart Health Smart Education Ppl Smart Grid Smart Mobility Env Smart Water Mob Smart Buildings Eco Smart Agriculture Dynamic list of City Themes Secure Private Inclusive Integrated

A Hyper-connected City will need ‘Citizen-centric’ Cognitive AI Look Correct a Predict External World Learn Listen observations o, i. e, , data a Connect ? policy π = asuggested actions Next-Generation Data Management Data Lakes, Data Democratization, Visualization, Data Markets, Blockchain, Streaming, FPGAs 13

A Hyper-connected City will need ‘Citizen-centric’ Design 14

A Hyper-connected City is a Rich Set of Challenges… High Finance Healthcare Telecommunication Energy Governance Economy Transportation Solid Waste Medium Urban Planning Water & Sanitation Education Environment Waste Water Recreation Low Shelter Fire & Emergency Response Impact Time to main stream solutions Citizen Safety Next 2 yrs 3 – 5 yrs 15 6 – 10 yrs

… Across multiple technologies and Domains! Will an Industry behave differently in a ‘Smart’ City? 16

Some Ideas to work on. . 17

A ‘Digital Twin’ across all the constituent parts of a City? • 1 st instance of industry level breakthrough in Artificial Intelligence (AI) based Optimization to assist Human Judgment But… we the People, add Multiple Complexities to this! 18

A Data Marketplace? Trade/Settlement Information Data Broker 1 b 1 a Data Owner/ Seller Regulator Marketplace Data Custody Data Exchange 1 Data Broker 1 1 a 1 Data Buyer Trading 2 Security / Privacy 3 Security / Privacy Settlement Data Custodian / Seller / Broker Funds Custody Data Handling / “Packaging” (Structured, Unstructured, Voice, Video, Audio) Value Added Service Provider (VASP) 19 4 Banks (Financial Settlement) 5 Data Custodian / Buyer / Broker

Citizen Experience: Health and Wellness? • • 70 HDB homes in Singapore *Passive and Sensing *Empty Flat, Medication Box, Non-Movement, and Emergency Alert *Activity Monitoring Personalized Care * Mobile Application for Caregivers *Chat feature for interconnecting Caregivers 20 Non - Intrusive Multivendor, multi-sensors fusion Easy onboard sensors and homes Automation – abnormal patterns, alerts, escalations

For the Citizen, by the Citizens? • • Health & Hygiene Education & Skills Financial & Personal Security Energy, Water & Environment Food & Agriculture Housing & Transportation Citizen Empowerment & Transparency Empowering Young Talent Leveraging Digital Technologies Encouraging bottom-up Innovation Creating Sustainable, Scalable Impact 21

These ideas can work in a Co-Innovation Model! MIT, Cambridge, USA Startups Emerging Technologies Entrepreneurs In Residence • Member of MIT Media Lab, Venture Capitalists University of California, Berkeley , USA • Genomics Singapore Management University , Singapore Research Institutions • SMU-TCS i. City Lab for research into intelligent, innovative, inclusive cities Customers Alliance Partners University of Technology, Sydney • Data Analytics Purdue University, USA Academic Institutions • Design Stanford University, Stanford Consultants Academic Student Community TCS Innovation Labs • Membership of Stanford Computer Forum Industry Bodies IITs, IIITs and IISc, India 22

Summary: Hyper-connected Smart Cities – An Industry Perspective § Business 4. 0 Enterprises are Responding to the ‘Selfie Customer, and Building Capabilities for their Future around: – A Digital Spine – Intelligence – Design of Experience § Cities have to respond to the ‘Selfie Citizen’ and develop the same capabilities – Across Domains, Technologies § Many possibilities to Innovate in this scenario – Digital Twin of a City – Data Marketplaces – Designing Experience for Aging – Grassroots Innovation § Co-Innovation Across all stakeholders is a viable way forward 23

Thank You 24