Smart City Tallinn Ensuring Quality of Life Through

Smart City Tallinn Ensuring Quality of Life Through Innovation and Collaboration Väino Olev City IT director, Tallinn City Office

TALLINN GENERAL DATA

City of Tallinn § Tallinn, the Capital of Estonia, is located in Northern Europe in the north-eastern part of the Baltic Sea region, on the coast of the Gulf of Finland § Population: 446 055 Sept 1, 2017 § Area: 159, 3 km² § Density: 2 671 people per km² § Islands: Aegna (3, 04 km²) § Lakes: Harku Lake (1, 7 km²) Ülemiste Lake (9, 4 km²) § Sea coast: 46 km § Land boarder: 59 km

CITY BUDGET 2017

City Budget 2015 - 2017 700 600 500 400 300 200 100 0 mln eurot Million euro 2015 550. 3 2016 623. 6 2017 655. 3

Smart City Tallinn framework strategy 6

About Smart City Concept § The term “Smart City” dates back to 1990 s. The original idea was to set a clear and remarkable path of progress for public institutions and private companies. § By a way the definition „smart“ is variable and unique to each community. 7

Some principles followed § Tallinn City as Smart City is an entity using information and communication capacities to the full • to increase performance, • reduce resource use, • increase connections between the city and citizen. § Far-sighted, intelligent solutions and seamless interoperability with State IT infrastructure have made Tallinn the city with rising quality of living.

Tallinn City towards e. Governance and Smart City

The Four Layers of Interoperability Political and Legal Information Exchange Organization and Processes Service Offering

Public services triangle Citizens – Municipality - State Offices 25% Local Offices, Municipalities 75% Examples – City Land Register City Building Register, etc. Population Register, Land Cadastre, State digital map, etc.

X-road as the Paa. S 12

Development of Local e-Services E-Service Layer - PR Public Service Aggregation New Local e-Service E-Service Layer - VR

Free public transport in Tallinn from 2013 § In 2011 Tallinn' citizens vote for free of charge public transport § ID card ticket was replaced in 2013 § Interoperability and Open Data are the keywords

Tallinn City Digital Information Management Systems

Workflows DOCUMENTS LEGISLATIONS (letters, contracts, etc) City Council and City Government Document registered in Postipoiss, file preserved there Incoming documents (letters, contracts etc) are scanned Outgoing documents are compiled using the template Public register of documents, document requisite information Public register of documents for Postipoiss users, document requisite information and file City Government Draft Legislation Processed in Postipoiss Compiled using the Electronic templates City Government Session Information System LIIS City Council draft legislation processed in AKTAL Tallinn Legislation System TÕR Letters and draft legislation compiled using the electronic templates

General Document Register http: //tallinnadhs. ml. ee/atp/

City Council Legal Act Management System https: //aktal. tallinnlv. ee/

Audio and Video Archive of City Council Session on the Web: http: //www. tallinn. ee/g 6010 s 40368

e-Services Tallinn Virtual Service Hall

Creation of Virtual Service Hall § Established in 2009 § All the direct and indirect services provided and organized by the city, including the services bought in or provided on the basis of other contracts resulting in the inflow of finances into the city’s budget § Services provided by the state or the private sector in the provision of which the city participates § Tallinn Public Service Database comprises information about 586 services of the 13 City Departments and 8 District Governments provided

Architecture of Database Price Lists SAP Payments SMS-messages Service Database Map Registers Self-Service Pay

Self-Service Portal – Invoices • • • Self-service portal has two main directions, it is for bills and for messages. Clients can log in to self - service portal and see all related bills that they have already paid, bills that are unpaid and all other financial liabilities in front of the city. The payment can be done online by clicking – and committing payment. 23

About latest developments 24

Op. info for citizen § Information about all closed streets, excavation works, emergency works § An interactive map with data about all the works being carried out at the moment § Subscription to automatic email notifications about works being carried out near your home or in some other areas 25

Public Meetings Permits - AKIS § Public Meetings Permits System – permits for public or sports events and for fireworks § http: //akis. tallinn. ee 26

Tallinn Planning register. . to process design requirements, construction regulations, construction projects, detailed, comprehensive and thematic plans and to present information related to these procedures 27

Tallinn Planning register http: //tpr. tallinn. ee An example - Processing the territorial plan 28

Applying for admission to a preschool • E-application form to concrete service opens only for entitled person prefilled; the conformance to accordant conditions is verified automatically by adequate data bases via X-road. • The citizens of Tallinn may choose for their children up to three municipal preschool according available vacancies. The delivery channel for the services - State Portal www. eesti. ee 29

Access to e-Services via Mobile phone § Self-Service Portal: • http: //iseteenindus. tallinn. ee/ • Payment of invoices • SMS notifications 30

OUR PEOPLE AND NEW TECHNOLOGY 31

Our people and new technology § Smart City means also Smart citizen. § How to cut down on peoples fears? 32

Estonia puts focus on smart device security § A new project to promote the safe use of smart devices and the development of secure mobile e-services has been hailed as an opportunity to set an example to the world. § The overall aim of Nutikaitse 2017 (Smart. Defence 2017) is to raise security awareness among mobile smart device users, developers and retailers. § The project will promote the safe use of mobile smart devices and also aims to ensure that secure software solutions are easily accessible and user-friendly. § The agreement was signed on 5 November 2013 by Certification Centre, the Estonian Information Systems Authority, Swedbank, SEB, Telia. Sonera, EMT, Elisa and Tele 2. The project co-ordinator is Look@World Foundation. 33

The Goal of The Project § The goal of the project is to ensure that 70% of mobile smart device owners in Estonia use their devices in a secure way by the end of 2017. § With the help of Nutikaitse 2017, at least 300, 000 people in Estonia will use the secure Mobile-ID for electronic authentication and digital signatures. § The vision is also that 80% of Estonian e-service providers, developers and Estonian Association of Information and Technology members will have joined the initiative. 34

Thank you for attention! www. tallinn. ee vaino. olev@tallinnlv. ee