Technology Support Montana State University UIT University Information

Technology Support Montana State University UIT University Information Technology montana. edu/uit IT Service Desk in the Library

MSU Technology Landscape • • Network Connections IDs and Passwords Computer Resources Getting Help

Network Connections How your device connects to the MSU network and the internet. • MSU Domain -- “on the domain” • Ethernet/LAN -- “plugged in” • Wi-Fi MSU-Secure -- “wireless”

IDs/Passwords MSU ID Net. ID Banner No password Net. ID Claim

Net. ID • Two Formats • Depends on the service you are accessing. a 12 b 345@msu. montana. edu • Correct format is displayed on each login screen

Passwords expire every 180 days You will get reminders via email and MSU domain computers password. montana. edu: self-service password reset using Re. ACT After changing your Net. ID password, you will likely need to update it on mobile devices where it is used for your MSU email, MSU-Secure wireless and mobile apps.

MSU Computer Software • Mc. Afee EPO required • Ivanti LANDesk required • Spirion required • Microsoft Office 365 Outlook Excel Word Power. Point and more… on up to five devices! • • Webex Box Office 365 Keeper

Resources 1 Training 2 HR 3 MSU Library lynda. com Ask UIT

Good to Know Stuff Before you call Information that helps us help you - questions we will ask you Net. ID Ticket # Network Name or IP Address of your computer: 153. 90. 168. 38 Network Name or IP of Printers: \topaz? Server name for shared drives: \opal? or \knox? How critical is the problem? (how many people impacted, what workflow is stopped? ) • Back Slash= (on the Enter key) • Forward Slash=/ (on the ? key) • • •

Where do I get help? Department IT Leads College & Department Level IT Support desktop support • unique systems • most immediate response University Information Technology IT Infrastructure and Support network • phones • security • information systems • campus software AV • learning technologies • student labs Service Desk MSU enterprise services support helpdesk@montana. edu

College & Department IT Support • CLSIThelp@montana. edu Letters and Sciences • EHHDIThelp@montana. edu Education Health and Human Development • AGIThelp@montana. edu Agriculture • CONIThelp@montana. edu Nursing • COEIThelp@montana. edu Engineering • CAAIThelp@montana. edu Arts and Architecture • AUXIThelp@montana. edu Auxiliary Services • FSIThelp@montana. edu Facilities Services • Extension. IT@montana. edu Extension Services • LIBIThelp@montana. edu Library • HRIThelp@montana. edu Human Resources

UIT Service Desk MSU Library First Floor M-F 8 AM-7 PM (or library hours) helpdesk@montana. edu 994 -1777 (regular business hours) 994 -3737 (leave a message) Review these slides and learn much more on the IT Orientation page: montana. edu/uit/neo Enjoy Art Visit our gallery curated by ASMSU’s Exit Gallery.

Questions?