System Center Review Configure App Controller Orchestrator Deploy

System Center Review Configure App Controller Orchestrator Deploy Public Cloud Virtual Machine Manager Self Service Model Service Delivery & Automation Operations Manager Configuration Manager Private Cloud Data Protection Manager App Owner Service Manager Virtual Service Manager Monitor Operate Physical Application Management Service Delivery & Automation Infrastructure Management DC Admin

IT Service Management • Incident and Problem Management • Change and Release Management • Service Request Fulfillment • Service Level Agreement (SLA) support IT-as-a-Service • Self-service Portal • Service Catalog • Role-based offerings System Center Integration • New connectors to VMM & Orchestrator • Improved connectors to OM, CM & AD • Orchestrator Runbooks • VMM Private Cloud integration Business Intelligence • System Center Data Warehouse • OLAP support for reporting and drilldown

Service Catalog Reports Email / Mobile / Client Process Workflow Standard Process Automation Workflows Integration across Stack Change Service Request Release Configuration Management Data Base Knowledge Compliance & Risk Configuration Items Solutions Work Items Self Service Incident Problem Forms Reporting & Data Warehouse

Manages Workflow hosts Initializes security context for Modules WCF Host Service CRUD ops on CI & WI Importing Management Packs Authorization Encrypt & Store Credentials Data Access Service (OMSDK) • One Process/Account • Shared across workflows Workflow Host • (Monitoring. Host. exe) Caches Instance Graph Passes Configuration to Modules • • • System Configuration: Credentials, Management Packs Configuration Item Instances Work Item Instances Staging Tables

Data Access Service (OMSDK) • Extract, Transform, Load (ETL) • Management Pack Sync • Deployment & Orchestration Workflow Host (Monitoring. Host. exe) • Repository of • Data Optimized for Reports Transformed Data • Facts/Dimensions • System Configuration Data • Staging of Extract data

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