Accenture Delivery Methods Bringing Delivery Methods to Life

Agenda Introductions About Accenture • Accenture Delivery Suite • Introduction to methodology Example Walkthrough by phase Next Steps • Job opportunities Copyright © 2013 Accenture All rights reserved. 2

About Accenture Services • Management consulting, technology services and outsourcing • Unparalleled experience, comprehensive capabilities, and extensive research • Identify new business and technology trends and develop innovative solutions Scale • 266, 000 employees in 55 countries • $27. 9 billion in net revenues (FY 12) • $32. 2 billion in new contracts (FY 12) Clients • Across industries and governments in 120 countries • 89 of the Fortune 100, more than three quarters of the Fortune 500 • 99 of top 100 clients have been clients for 5+ years Copyright © 2013 Accenture All rights reserved. 3

Our Competitive Edge Our Clients Enduring, trust-based client relationships Extensive relationships with world’s leading companies and governments Focus on value creation and business outcomes Our People Attract and develop the best diverse talent Invest $850 million in training and development Culture of innovation, collaboration and teaming Core Values that define the character of our company Our Industry Focus Deep industry, process and technology expertise End-to-end life cycle delivery approach History of technology innovation and implementation High Performance research program Copyright © 2013 Accenture All rights reserved. 4

Accenture Delivery Suite uses an integrated set of components to increase the reliability, quality, speed, and predictability of delivering technology and outsourcing solutions. Accenture Delivery Methods Define what work needs to be done and how it can best be accomplished Accenture Delivery Architectures Enable technical architects to leverage proven, repeatable architectural solutions Copyright © 2013 Accenture All rights reserved. Accenture Delivery Tools Automate activities defined by methods and processes Accenture Delivery Metrics Measure delivery performance 5

Accenture Delivery Methods for Project Management Consulting analysts typically use the Accenture Delivery Methods for Project Management to deliver client excellence. Copyright © 2013 Accenture All rights reserved. 6

Why use methodology? Clients come to Accenture for reliable, proven solutions and services delivered as costeffectively as possible. They come looking for ways to translate Accenture’s experience, high-quality standards and innovation into their improved performance. We address these needs by leveraging a proven set of processes, tools and techniques called the Accenture Delivery Suite (ADS) Copyright © 2013 Accenture All rights reserved. 7

The Arm Wrestling Exercise Instructions • Assume the “arm wrestling” position • “Pair up” with someone who will give you a “good match” • Limited time - 30 seconds • Move your coffee and water out of the way • GO! Copyright © 2013 Accenture All rights reserved. 8

Arm Wrestling Exercise Questionable model Quickly beat the other side Win Preferred model ASSUMPTIONS GOALS Plan your approach Get as many wins as possible Work jointly Force their arm down STRATEGY React to resistance = Force harder ACTION Move quickly = pull own hand down (? ) Contest of wills: 0 – 0 RESULTS Test of agility: 20 – 20 Copyright © 2013 Accenture All rights reserved. 9

Arm Wrestling Exercise (cont. ) • Be purposeful — Don't just react • Question critical assumptions • Encourage mutual trust • Pay attention to process Copyright © 2013 Accenture All rights reserved. 10

Why do we have processes? • Agree to ‘How” we will do something •

Introduction to Methodology uses an integrated set of components to increase the reliability, quality, speed, and predictability of technology and outsourcing engagements. Methods are automated by the tools. Tools help capture the metrics. Methods/ Processes Tools Metrics/Performance Analysis Copyright © 2013 Accenture All rights reserved. Metrics tell you how you are doing 12

Value of Accenture Delivery Suite (ADS) Standard Delivery Framework Rigor, consistency, collaboration Copyright © 2013 Accenture All rights reserved. Quality, predictability, reduced risk, increased speed and lower cost Value 13

Applying Methodology Example: Participating in a sporting event/competition (i. e. Basketball game) • • What are some activities/steps that you do to prepare for a competition? Are these the same activities every time? How do you determine when adjustments need to be made? What are the benefits of using a repeatable, consistent approach? Activity: Preparing for final exams Think about 2 or 3 exams that you have coming up. For each exam, write down the steps you take to help ensure you are successful. Make sure to include all tasks associated with the exams (i. e. preparation, execution, etc…) • • • Does you style differ depending on exam? What steps are similar? Why do you follow a consistent method? Copyright © 2013 Accenture All rights reserved. 14

Project Example Client: City of New York Project: New York City 311 City of New York has asked Accenture to design and implement a system that provides non-emergency support to the people of New York City, enabling more than 900 non-emergency city services in 170 languages for 8 million residents 24 hours a day, 7 days a week. Accenture Project Team: Project Manager Analyst Test Lead Copyright © 2013 Accenture All rights reserved. 15

Walkthrough – ADM Accenture Delivery Methods (ADM) Framework: ADM is an application development methodology. It supports business process analysis, technical architecture development, organization design and training development needed to develop and deploy the application. Program & Project Management Plan T Analyze T Copyright © 2013 Accenture All rights reserved. Design T Build T Test T Deploy T T 16

Plan Overview Program & Project Management Plan Analyze Design Build Test Deploy 1. Understand high-level requirements 2. Determine the high level solution and how it will be delivered T T T T What other components of our methodology suite could we use here? What requirements do you think we would have from business users? Copyright © 2013 Accenture All rights reserved. 17

Analyze Overview Program & Project Management Plan Analyze Design Build Test Deploy 1. Identify system requirements 2. What is the overall impact to the company? 3. What is the communication strategy? T T T T What are some business processes that might be in scope for this project? Copyright © 2013 Accenture All rights reserved. 18

Design Overview Program & Project Management Plan Analyze Design Build Test Deploy 1. Design new processes 2. Design application and training 3. Plan for test phase T T T T What is are some critical design components at this stage (i. e. system, training and communications, etc…) Copyright © 2013 Accenture All rights reserved. 19

Build Overview Program & Project Management Plan Analyze Design Build Test Deploy 1. Build application: system, data and interfaces 2. Build training and communication materials 3. Prepare for test phase T T T T What would the client /business be doing during the build phase? What other parts of methodology would we be utilizing here? Copyright © 2013 Accenture All rights reserved. 20

Test Overview Program & Project Management Plan Analyze Design Build Test Deploy 1. Test all application components 2. Prepare production environment 3. Confirm that the application meets stakeholder expectations T T T T What are some things that would be tested here? What would project manager be doing during this phase? Copyright © 2013 Accenture All rights reserved. 21

Deploy Overview Program & Project Management Plan Analyze Design Build Test Deploy 1. Enable users to use the system 2. Transfers operating responsibilities to team 3. Provide post production support T T T T What role would Accenture/you have in this phase? Copyright © 2013 Accenture All rights reserved. 22

Project Complete Congratulations! You have successfully delivered the NYC 311 project by following the framework laid out in Accenture Delivery Methods. The ground-braking NYC 311 Customer Service Center: • Consolidated more than 40 separate call centers and hotlines, encompassing 11 pages of government listings in the City phone book, into one easy-toremember number. • Handles more than 50, 000 calls daily and has become a model for nonemergency call centers around the world. • On May 10, 2010 received its 100 Millionth Call! Copyright © 2013 Accenture All rights reserved. 23

Consulting Analyst Career Path Join Accenture for a dynamic consulting job that combines cutting-edge technology with advanced business thinking. Across your project experience, you may: • Work on complex systems and application integration projects • • • Develop innovative answers to complex business and IT challenges Work across the project lifecycle, from analyze to implementation Design, build and test new processes and technologies Develop communications and training materials Focusing on program management Copyright © 2013 Accenture All rights reserved. 24

Accenture is looking for… Full-Time Positions • December 2013 to May/June 2014 graduation • Engineering, Computer Science, MIS/CIS, Mathematics / Statistics / Sciences, Business with IT concentration Summer Internship Positions • December 2014 to May/June 2015 graduation dates • Engineering, Computer Science, and MIS/CIS Legal authorization to work in the U. S. without requiring sponsorship for employment visa status is required Copyright © 2013 Accenture All rights reserved. 25

Getting started Watch for these important dates on campus: Recruiting Step / Event Date/Time Location Kelley Consulting/Business Technology Career Fair September 20 Bloomington Convention Center Complete your application Kelley School - September 22 UCSO or Informatics by the application deadline. Informatics - September 23 Career Services and Accenture Careers Website First Round Interviews October 7 On Campus Second Round Interviews October 8 On Campus Final Round Interviews October/November Accenture Office Copyright © 2013 Accenture All rights reserved. 26

Learn more and stay connected accenture. com/campus accenture. com/uslinkedin facebook. com/accenturecareersus twitter. com/accenture_jobs youtube. com/accentureuscareers Passport to Accenture Sign up for your Passport to Accenture and come on a career journey with us! Explore our web and mobile sites, follow us on social media and meet us at other events for opportunities to collect passport stamps and learn more about Accenture. accenture. com/passport Copyright © 2013 Accenture All rights reserved. 27

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