Student Satisfaction Survey Spring 2017 Undergraduate and Graduate

Student Satisfaction Survey Spring 2017 Undergraduate and Graduate Students Office of Institutional Effectiveness

Undergraduate Student Sample (n = 763) 21% response rate 20% response rate

If you could start over again, would you go to NJIT? Undergraduate Students Comparison 2016 Definitely yes 23% Definitely no 5% Probably yes 52% Probably no 20% Definitely yes 25% 2017 Definitely no 7% Probably yes 50% Probably no 17%

Undergraduate Student Satisfaction 2017 Importance and Satisfaction (percentage) Importance Scale: 5 – Very important, 4 – Important, 3 – Neutral, 2 – Somewhat important, 1 – Little or no importance Satisfaction Scale: 5 – Very satisfied, 4 – Satisfied, 3 – Neutral, 2 – Dissatisfied, 1 – Very dissatisfied

Undergraduate Student Satisfaction 2017 Importance and Satisfaction (means) Importance Scale: 5 – Very important, 4 – Important, 3 – Neutral, 2 – Somewhat important, 1 – Little or no importance Satisfaction Scale: 5 – Very satisfied, 4 – Satisfied, 3 – Neutral, 2 – Dissatisfied, 1 – Very dissatisfied

Undergraduate Student Satisfaction Comparison with 2016 Importance Scale: 5 – Very important, 4 – Important, 3 – Neutral, 2 – Somewhat important, 1 – Little or no importance Satisfaction Scale: 5 – Very satisfied, 4 – Satisfied, 3 – Neutral, 2 – Dissatisfied, 1 – Very dissatisfied

Factors with Increases/Decreases in Undergraduate Student Satisfaction • Availability of Parking. (+7%) • Relevance of coursework to career development. (+4%) • Intercollegiate athletics programs. (-6%)

Key Factors* in Undergraduate Student Overall Satisfaction 2017 Overall quality . 461 of instruction Relevance of coursework to career development Quality of own academic program . 339 . 404 Availability of cultural And social events Overall satisfaction with NJIT . 397. 428 General condition of building and grounds . 236 Overall satisfaction With food services Quality of campus life. 155. 149 Personal security And safety on campus *Regression model run using SPSS to show academic and cultural variables that predict overall satisfaction.

Undergraduate Student Satisfaction Academics

Undergraduate Student Satisfaction Campus Life

Undergraduate Student Satisfaction Computers/Technology

Undergraduate Student Satisfaction Public Safety/Buildings & Grounds

Undergraduate Student Satisfaction Student Services

Undergraduate Satisfaction Five Year Comparison (means) Satisfaction Scale: 5 – Very satisfied, 4 – Satisfied, 3 – Neutral, 2 – Dissatisfied, 1 – Very dissatisfied

Undergraduate Satisfaction Five Year Comparison (percentage) Satisfaction Scale: 5 – Very satisfied, 4 – Satisfied, 3 – Neutral, 2 – Dissatisfied, 1 – Very dissatisfied

Overall Undergraduate Satisfaction with NJIT 5 Year Comparison 3, 64 3, 59 3, 57 3, 54 3, 49 3, 44 3, 58 3, 49 3, 44 3, 39 3, 34 2013(n=1515) 2014(n=1269) 2015(n=1221) 2016 (n=736) Satisfaction Scale: 5 – Very satisfied, 4 – Satisfied, 3 – Neutral, 2 – Dissatisfied, 1 – Very dissatisfied 2017 (n=763)

Overall Undergraduate Satisfaction by School Academics Satisfaction Scale: 5 – Very satisfied, 4 – Satisfied, 3 – Neutral, 2 – Dissatisfied, 1 – Very dissatisfied

Graduate Student Sample (n = 881) 32% response rate

If you could start over again, would you go to NJIT? Graduate Students Comparison 2016 [CATEGO RY NAME] 24% [CATEGO RY NAME] 6% [CATEGO RY NAME] 51% [CATEGO RY NAME] 18% Definitely yes 23% 2017 Definitely no 5% Probably yes 53% Probably no 19%

Graduate Student Satisfaction 2017 Importance and Satisfaction (percentage) Importance Scale: 5 – Very important, 4 – Important, 3 – Neutral, 2 – Somewhat important, 1 – Little or no importance Satisfaction Scale: 5 – Very satisfied, 4 – Satisfied, 3 – Neutral, 2 – Dissatisfied, 1 – Very dissatisfied

Graduate Student Satisfaction Importance and Satisfaction (means) Importance Scale: 5 – Very important, 4 – Important, 3 – Neutral, 2 – Somewhat important, 1 – Little or no importance Satisfaction Scale: 5 – Very satisfied, 4 – Satisfied, 3 – Neutral, 2 – Dissatisfied, 1 – Very dissatisfied

Graduate Student Satisfaction Comparison with 2016 Importance Scale: 5 – Very important, 4 – Important, 3 – Neutral, 2 – Somewhat important, 1 – Little or no importance Satisfaction Scale: 5 – Very satisfied, 4 – Satisfied, 3 – Neutral, 2 – Dissatisfied, 1 – Very dissatisfied

Factors with Increases/Decreases in Graduate Student Satisfaction • Feeling of community on campus. (+17%) • Availability of parking. (+9%) • Quality of Academic Advisement. (+6%) • Support for computer hardware and software. (-5%)

Key Factors* in Graduate Student Overall Satisfaction 2017 Overall quality . 538 of instruction Relevance of coursework to career development . 199 Quality of own academic program . 531 Availability of cultural And social events Overall satisfaction with NJIT . 372. 407 Personal security And safety on campus . 262 Overall satisfaction With food services Quality of campus life. 186. 149 General condition of building and grounds *Regression model run using SPSS to show academic and cultural variables that predict overall satisfaction.

Graduate Student Satisfaction Five Year Comparison (means) Satisfaction Scale: 5 – Very satisfied, 4 – Satisfied, 3 – Neutral, 2 – Dissatisfied, 1 – Very dissatisfied

Graduate Student Satisfaction Five Year Comparison (percentage) Satisfaction Scale: 5 – Very satisfied, 4 – Satisfied, 3 – Neutral, 2 – Dissatisfied, 1 – Very dissatisfied

Overall Graduate Satisfaction by School Academics Satisfaction Scale: 5 – Very satisfied, 4 – Satisfied, 3 – Neutral, 2 – Dissatisfied, 1 – Very dissatisfied

Appendix 1 Overall Undergraduate Satisfaction by School

Appendix 1 Overall Undergraduate Satisfaction by School Co. AD Satisfaction Scale: 5 – Very satisfied, 4 – Satisfied, 3 – Neutral, 2 – Dissatisfied, 1 – Very dissatisfied

Appendix 1 Overall Undergraduate Satisfaction by School CCS Satisfaction Scale: 5 – Very satisfied, 4 – Satisfied, 3 – Neutral, 2 – Dissatisfied, 1 – Very dissatisfied

Appendix 1 Overall Undergraduate Satisfaction by School NCE Satisfaction Scale: 5 – Very satisfied, 4 – Satisfied, 3 – Neutral, 2 – Dissatisfied, 1 – Very dissatisfied

Appendix 1 Overall Undergraduate Satisfaction by School CSLA Satisfaction Scale: 5 – Very satisfied, 4 – Satisfied, 3 – Neutral, 2 – Dissatisfied, 1 – Very dissatisfied

Appendix 1 Overall Undergraduate Satisfaction by School SOM Satisfaction Scale: 5 – Very satisfied, 4 – Satisfied, 3 – Neutral, 2 – Dissatisfied, 1 – Very dissatisfied

Appendix 2 Overall Graduate Satisfaction by School

Appendix 2 Overall Graduate Satisfaction by School Co. AD Satisfaction Scale: 5 – Very satisfied, 4 – Satisfied, 3 – Neutral, 2 – Dissatisfied, 1 – Very dissatisfied

Appendix 2 Overall Graduate Satisfaction by School CCS Satisfaction Scale: 5 – Very satisfied, 4 – Satisfied, 3 – Neutral, 2 – Dissatisfied, 1 – Very dissatisfied

Appendix 2 Overall Graduate Satisfaction by School NCE Satisfaction Scale: 5 – Very satisfied, 4 – Satisfied, 3 – Neutral, 2 – Dissatisfied, 1 – Very dissatisfied

Appendix 2 Overall Graduate Satisfaction by School CSLA Satisfaction Scale: 5 – Very satisfied, 4 – Satisfied, 3 – Neutral, 2 – Dissatisfied, 1 – Very dissatisfied

Appendix 2 Overall Graduate Satisfaction by School SOM Satisfaction Scale: 5 – Very satisfied, 4 – Satisfied, 3 – Neutral, 2 – Dissatisfied, 1 – Very dissatisfied