Arden Medical Centre Patient Satisfaction 2017 Questionnaire Responses

Arden Medical Centre Patient Satisfaction 2017

Questionnaire Responses – 177 loaded Question 1 – Booking Appointments – 177 answered Question 2 – Consultations – 177 answered Question 3 – TV Screen – 175 answered Question 4 – Male/Female – 122 answered Question 5 – Ethnicity – 124 answered Question 6 – Age – 126 answered Question 7 – Occupation – 124 answered

Booking appointments 80. 00% 70. 00% 60. 00% 50. 00% 40. 00% 30. 00% 20. 00% 10. 00% I find it easy to book an appointment I find it easy to get through on I find the receptionists helpful I can book an appointment at a the telephone timeconvenient for me Strongly disagree Disagree Neither agree or disagree Agree Strongly agree

Comparison with previous year Combined “Agree/Strongly Agree” 2016 2017 I find it easy to book an appointment 96% 100% I find it easy to get through on the telephone 93% 94% I find the receptionists helpful 97% 98% I can book an appointment at a time convenient for me 92% 95%

Thinking of your last consultation 80. 00% 70. 00% 60. 00% 50. 00% 40. 00% 30. 00% 20. 00% 10. 00% I found the waiting time at surgery acceptable I was given enough time with doctor / nurse / healthcare assistant Strongly disagree I felt listened to Disagree My treatments and I felt involved with Overall my tests were explained decisions about my experience at Arden to me care Medical Centre has been positive Neither agree nor disagree Agree Strongly agree

Comparison with previous year Combined “Agree/Strongly Agree” 2016 2017 I found the waiting time at surgery acceptable 84% 89% I was given enough time with doctor / nurse / healthcare assistant 92% 98% I felt listened to 96% 99% My treatments and tests were explained to me 99% 98% I felt involved with decisions about my care 95% 98% Overall my experience at Arden Medical Centre has been positive 96% 99%

TV Screen 60. 00% 50. 00% 40. 00% 30. 00% 20. 00% 10. 00% I am aware of the TV screen in the waiting room I take time to watch the I find the health messages I would like the screen to TV screen informative be larger Strongly disagree Disagree Neither agree or disagree Agree Strongly agree I find the local adverts informative

Are you…. ? 60. 00% 50. 00% 40. 00% 30. 00% 20. 00% 10. 00% Male Female Responses

What is your ethnic group? 120. 00% 100. 00% 80. 00% 60. 00% 40. 00% 20. 00% British or mixed British Indian Asian Responses Pakistani Chinese Other ethnic group (please specify)

How old are you? 45. 00% 40. 00% 35. 00% 30. 00% 25. 00% 20. 00% 15. 00% 10. 00% 5. 00% 0. 00% Under 15 years 16 to 44 years 45 to 64 years Responses 65 to 74 years 75 years or over

Which of the following best describes you? 80. 00% 70. 00% 60. 00% 50. 00% 40. 00% 30. 00% 20. 00% 10. 00% Retired Unemployed / looking for work At school or in full time education Responses Looking after the family / home Employed Other