Arden Medical Centre Patient Satisfaction 2017 Questionnaire Responses
![Arden Medical Centre Patient Satisfaction 2017 Arden Medical Centre Patient Satisfaction 2017](https://slidetodoc.com/presentation_image/48a5a835d8a9b1f0a4b562c9d582e8ed/image-1.jpg)
![Questionnaire Responses – 177 loaded Question 1 – Booking Appointments – 177 answered Question Questionnaire Responses – 177 loaded Question 1 – Booking Appointments – 177 answered Question](https://slidetodoc.com/presentation_image/48a5a835d8a9b1f0a4b562c9d582e8ed/image-2.jpg)
![Booking appointments 80. 00% 70. 00% 60. 00% 50. 00% 40. 00% 30. 00% Booking appointments 80. 00% 70. 00% 60. 00% 50. 00% 40. 00% 30. 00%](https://slidetodoc.com/presentation_image/48a5a835d8a9b1f0a4b562c9d582e8ed/image-3.jpg)
![Comparison with previous year Combined “Agree/Strongly Agree” 2016 2017 I find it easy to Comparison with previous year Combined “Agree/Strongly Agree” 2016 2017 I find it easy to](https://slidetodoc.com/presentation_image/48a5a835d8a9b1f0a4b562c9d582e8ed/image-4.jpg)
![Thinking of your last consultation 80. 00% 70. 00% 60. 00% 50. 00% 40. Thinking of your last consultation 80. 00% 70. 00% 60. 00% 50. 00% 40.](https://slidetodoc.com/presentation_image/48a5a835d8a9b1f0a4b562c9d582e8ed/image-5.jpg)
![Comparison with previous year Combined “Agree/Strongly Agree” 2016 2017 I found the waiting time Comparison with previous year Combined “Agree/Strongly Agree” 2016 2017 I found the waiting time](https://slidetodoc.com/presentation_image/48a5a835d8a9b1f0a4b562c9d582e8ed/image-6.jpg)
![TV Screen 60. 00% 50. 00% 40. 00% 30. 00% 20. 00% 10. 00% TV Screen 60. 00% 50. 00% 40. 00% 30. 00% 20. 00% 10. 00%](https://slidetodoc.com/presentation_image/48a5a835d8a9b1f0a4b562c9d582e8ed/image-7.jpg)
![Are you…. ? 60. 00% 50. 00% 40. 00% 30. 00% 20. 00% 10. Are you…. ? 60. 00% 50. 00% 40. 00% 30. 00% 20. 00% 10.](https://slidetodoc.com/presentation_image/48a5a835d8a9b1f0a4b562c9d582e8ed/image-8.jpg)
![What is your ethnic group? 120. 00% 100. 00% 80. 00% 60. 00% 40. What is your ethnic group? 120. 00% 100. 00% 80. 00% 60. 00% 40.](https://slidetodoc.com/presentation_image/48a5a835d8a9b1f0a4b562c9d582e8ed/image-9.jpg)
![How old are you? 45. 00% 40. 00% 35. 00% 30. 00% 25. 00% How old are you? 45. 00% 40. 00% 35. 00% 30. 00% 25. 00%](https://slidetodoc.com/presentation_image/48a5a835d8a9b1f0a4b562c9d582e8ed/image-10.jpg)
![Which of the following best describes you? 80. 00% 70. 00% 60. 00% 50. Which of the following best describes you? 80. 00% 70. 00% 60. 00% 50.](https://slidetodoc.com/presentation_image/48a5a835d8a9b1f0a4b562c9d582e8ed/image-11.jpg)
- Slides: 11
![Arden Medical Centre Patient Satisfaction 2017 Arden Medical Centre Patient Satisfaction 2017](https://slidetodoc.com/presentation_image/48a5a835d8a9b1f0a4b562c9d582e8ed/image-1.jpg)
Arden Medical Centre Patient Satisfaction 2017
![Questionnaire Responses 177 loaded Question 1 Booking Appointments 177 answered Question Questionnaire Responses – 177 loaded Question 1 – Booking Appointments – 177 answered Question](https://slidetodoc.com/presentation_image/48a5a835d8a9b1f0a4b562c9d582e8ed/image-2.jpg)
Questionnaire Responses – 177 loaded Question 1 – Booking Appointments – 177 answered Question 2 – Consultations – 177 answered Question 3 – TV Screen – 175 answered Question 4 – Male/Female – 122 answered Question 5 – Ethnicity – 124 answered Question 6 – Age – 126 answered Question 7 – Occupation – 124 answered
![Booking appointments 80 00 70 00 60 00 50 00 40 00 30 00 Booking appointments 80. 00% 70. 00% 60. 00% 50. 00% 40. 00% 30. 00%](https://slidetodoc.com/presentation_image/48a5a835d8a9b1f0a4b562c9d582e8ed/image-3.jpg)
Booking appointments 80. 00% 70. 00% 60. 00% 50. 00% 40. 00% 30. 00% 20. 00% 10. 00% I find it easy to book an appointment I find it easy to get through on I find the receptionists helpful I can book an appointment at a the telephone timeconvenient for me Strongly disagree Disagree Neither agree or disagree Agree Strongly agree
![Comparison with previous year Combined AgreeStrongly Agree 2016 2017 I find it easy to Comparison with previous year Combined “Agree/Strongly Agree” 2016 2017 I find it easy to](https://slidetodoc.com/presentation_image/48a5a835d8a9b1f0a4b562c9d582e8ed/image-4.jpg)
Comparison with previous year Combined “Agree/Strongly Agree” 2016 2017 I find it easy to book an appointment 96% 100% I find it easy to get through on the telephone 93% 94% I find the receptionists helpful 97% 98% I can book an appointment at a time convenient for me 92% 95%
![Thinking of your last consultation 80 00 70 00 60 00 50 00 40 Thinking of your last consultation 80. 00% 70. 00% 60. 00% 50. 00% 40.](https://slidetodoc.com/presentation_image/48a5a835d8a9b1f0a4b562c9d582e8ed/image-5.jpg)
Thinking of your last consultation 80. 00% 70. 00% 60. 00% 50. 00% 40. 00% 30. 00% 20. 00% 10. 00% I found the waiting time at surgery acceptable I was given enough time with doctor / nurse / healthcare assistant Strongly disagree I felt listened to Disagree My treatments and I felt involved with Overall my tests were explained decisions about my experience at Arden to me care Medical Centre has been positive Neither agree nor disagree Agree Strongly agree
![Comparison with previous year Combined AgreeStrongly Agree 2016 2017 I found the waiting time Comparison with previous year Combined “Agree/Strongly Agree” 2016 2017 I found the waiting time](https://slidetodoc.com/presentation_image/48a5a835d8a9b1f0a4b562c9d582e8ed/image-6.jpg)
Comparison with previous year Combined “Agree/Strongly Agree” 2016 2017 I found the waiting time at surgery acceptable 84% 89% I was given enough time with doctor / nurse / healthcare assistant 92% 98% I felt listened to 96% 99% My treatments and tests were explained to me 99% 98% I felt involved with decisions about my care 95% 98% Overall my experience at Arden Medical Centre has been positive 96% 99%
![TV Screen 60 00 50 00 40 00 30 00 20 00 10 00 TV Screen 60. 00% 50. 00% 40. 00% 30. 00% 20. 00% 10. 00%](https://slidetodoc.com/presentation_image/48a5a835d8a9b1f0a4b562c9d582e8ed/image-7.jpg)
TV Screen 60. 00% 50. 00% 40. 00% 30. 00% 20. 00% 10. 00% I am aware of the TV screen in the waiting room I take time to watch the I find the health messages I would like the screen to TV screen informative be larger Strongly disagree Disagree Neither agree or disagree Agree Strongly agree I find the local adverts informative
![Are you 60 00 50 00 40 00 30 00 20 00 10 Are you…. ? 60. 00% 50. 00% 40. 00% 30. 00% 20. 00% 10.](https://slidetodoc.com/presentation_image/48a5a835d8a9b1f0a4b562c9d582e8ed/image-8.jpg)
Are you…. ? 60. 00% 50. 00% 40. 00% 30. 00% 20. 00% 10. 00% Male Female Responses
![What is your ethnic group 120 00 100 00 80 00 60 00 40 What is your ethnic group? 120. 00% 100. 00% 80. 00% 60. 00% 40.](https://slidetodoc.com/presentation_image/48a5a835d8a9b1f0a4b562c9d582e8ed/image-9.jpg)
What is your ethnic group? 120. 00% 100. 00% 80. 00% 60. 00% 40. 00% 20. 00% British or mixed British Indian Asian Responses Pakistani Chinese Other ethnic group (please specify)
![How old are you 45 00 40 00 35 00 30 00 25 00 How old are you? 45. 00% 40. 00% 35. 00% 30. 00% 25. 00%](https://slidetodoc.com/presentation_image/48a5a835d8a9b1f0a4b562c9d582e8ed/image-10.jpg)
How old are you? 45. 00% 40. 00% 35. 00% 30. 00% 25. 00% 20. 00% 15. 00% 10. 00% 5. 00% 0. 00% Under 15 years 16 to 44 years 45 to 64 years Responses 65 to 74 years 75 years or over
![Which of the following best describes you 80 00 70 00 60 00 50 Which of the following best describes you? 80. 00% 70. 00% 60. 00% 50.](https://slidetodoc.com/presentation_image/48a5a835d8a9b1f0a4b562c9d582e8ed/image-11.jpg)
Which of the following best describes you? 80. 00% 70. 00% 60. 00% 50. 00% 40. 00% 30. 00% 20. 00% 10. 00% Retired Unemployed / looking for work At school or in full time education Responses Looking after the family / home Employed Other