AUDIT ON PATIENT SATISFACTION SURVEY FOR OUT PATIENT
- Slides: 21
AUDIT ON PATIENT SATISFACTION SURVEY FOR OUT PATIENT HYSTEROSCOPY Mr Indranil Dutta(ST 6) Miss Shilpa Kolhe(Consultant) March 20 th 2013
Introduction � Time Period: � Setting: OPH � Total surveys: 100
Age Less than 30: 2 30 -40: 12 40 -50: 31 50 -60: 29 60+: 25 Not mentioned: 1
Whether working or not � � � Yes: 60 No: 39 Not mentioned: 1
How many previous NVDs � � � 1 Del: 18 2 Dels: 31 2+ Dels: 16 None: 28 Not mentioned: 7
Whether had any previous Cx. surgery or not � � � Yes: 27% No: 70% Not mentioned: 3%
Taking pain relief for painful periods � � � Yes: 37% No: 60% Not Mentioned: 3%
How anxious were you before � � Extremely: 20% Somewhat: 49% Not particularly: 28% Not mentioned: 3%
Enough information prior to the procedure � � Yes: 87% No: 11% Not mentioned: 1% From the doctor before the procedure: 1%
Relation of the pain during the procedure compared to your period pain � � Less: 19% Similar: 38% Worse: 38% Not mentioned: 5%
Scale of pain (out of 5) � � � 0. 0 -1. 0: 14% 1. 1 -2. 0: 46% 2. 1 -3. 0: 29% 3. 1 -4. 0: 11% 4. 1 -5. 0: 2% Not mentioned: 8%
DO YOU WANT IT IN FUTURE
Would you recommend OPH to a friend
Felt the need for pain relief during procedure
Felt the need for pain relief after the procedure
Any anaesthetic given
How satisfied were you with your overall experience in the procedure
How did you find the staff in clinic Positive comments: 91% � Negative comments: 0% � Not mentioned: 9% Some positive comments: � � � FRIENDLY/HELPFUL/MADE EXPERIENCE BETTER THAN ANTICIPATED LOVELY & PROFESSIONAL STAFFS WERE BRILLIANT PROFESSIONAL/CARING/EFFICIENT
Any suggestions to improve our service � � � � � MOSTLY POSITIVE COMMENTS AND NO SUGGESTIONS ARE MADE GET THE COFFEE MACHINE WORKING IN DIAGNOSTICS TIME KEEPING: 40 MINS LATE PAIN RELIEF MAY BE NEEDED IF LONGER IMPROVE WAITING TIMES RE; APPOINTMENT ENSURE PRE INFORMATION IS SENT OUT CHANGE THE RADIO STATION THE DOCTOR WAS A WOMAN, MADE HUGE DIFFERENCE PROCEDURE TOOK LONG TIME TOO MUCH INFORMATIVE
Other comments � � MAJORITY MADE NO OTHER COMMENTS MUCH BETTER THAN PREVIOUS PROCEDURE IF ALL YOUR TEAMS ARE LIKE THIS: KEEP THEM HAPPY & LOOK AFTER THEM EVERYTHING VERY GOOD
Our Suggestions � � We are doing good Need to look after the negative comments and try to improve Need to encourage to fill up the survey form in each clinic The form need to be modified to avoid some confusion
- Tarek mahdi md
- Auditee satisfaction survey
- Internal customer satisfaction surveys
- Personal satisfaction survey
- Nurse hysteroscopist
- Customer satisfaction survey
- Shrm job satisfaction survey 2018
- One thing one direction
- A walk-through customer satisfaction audit
- Bedside shift report and patient satisfaction
- Patient satisfaction 2017
- Patient satisfaction graph
- Primary survey secondary survey
- Preliminary survey
- Group 2 specialties
- Ahrq patient safety survey
- Perbedaan audit konvensional dengan audit berbasis risiko
- Audit informasi klinis
- Beda audit medis dan audit klinis
- Penyelesaian audit dan tanggung jawab pasca audit
- Kerangka kerja audit manajemen
- Perbedaan prosedur audit top-down dengan bottom-up