AUDIT ON PATIENT SATISFACTION SURVEY FOR OUT PATIENT

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AUDIT ON PATIENT SATISFACTION SURVEY FOR OUT PATIENT HYSTEROSCOPY Mr Indranil Dutta(ST 6) Miss

AUDIT ON PATIENT SATISFACTION SURVEY FOR OUT PATIENT HYSTEROSCOPY Mr Indranil Dutta(ST 6) Miss Shilpa Kolhe(Consultant) March 20 th 2013

Introduction � Time Period: � Setting: OPH � Total surveys: 100

Introduction � Time Period: � Setting: OPH � Total surveys: 100

Age Less than 30: 2 30 -40: 12 40 -50: 31 50 -60: 29

Age Less than 30: 2 30 -40: 12 40 -50: 31 50 -60: 29 60+: 25 Not mentioned: 1

Whether working or not � � � Yes: 60 No: 39 Not mentioned: 1

Whether working or not � � � Yes: 60 No: 39 Not mentioned: 1

How many previous NVDs � � � 1 Del: 18 2 Dels: 31 2+

How many previous NVDs � � � 1 Del: 18 2 Dels: 31 2+ Dels: 16 None: 28 Not mentioned: 7

Whether had any previous Cx. surgery or not � � � Yes: 27% No:

Whether had any previous Cx. surgery or not � � � Yes: 27% No: 70% Not mentioned: 3%

Taking pain relief for painful periods � � � Yes: 37% No: 60% Not

Taking pain relief for painful periods � � � Yes: 37% No: 60% Not Mentioned: 3%

How anxious were you before � � Extremely: 20% Somewhat: 49% Not particularly: 28%

How anxious were you before � � Extremely: 20% Somewhat: 49% Not particularly: 28% Not mentioned: 3%

Enough information prior to the procedure � � Yes: 87% No: 11% Not mentioned:

Enough information prior to the procedure � � Yes: 87% No: 11% Not mentioned: 1% From the doctor before the procedure: 1%

Relation of the pain during the procedure compared to your period pain � �

Relation of the pain during the procedure compared to your period pain � � Less: 19% Similar: 38% Worse: 38% Not mentioned: 5%

Scale of pain (out of 5) � � � 0. 0 -1. 0: 14%

Scale of pain (out of 5) � � � 0. 0 -1. 0: 14% 1. 1 -2. 0: 46% 2. 1 -3. 0: 29% 3. 1 -4. 0: 11% 4. 1 -5. 0: 2% Not mentioned: 8%

DO YOU WANT IT IN FUTURE

DO YOU WANT IT IN FUTURE

Would you recommend OPH to a friend

Would you recommend OPH to a friend

Felt the need for pain relief during procedure

Felt the need for pain relief during procedure

Felt the need for pain relief after the procedure

Felt the need for pain relief after the procedure

Any anaesthetic given

Any anaesthetic given

How satisfied were you with your overall experience in the procedure

How satisfied were you with your overall experience in the procedure

How did you find the staff in clinic Positive comments: 91% � Negative comments:

How did you find the staff in clinic Positive comments: 91% � Negative comments: 0% � Not mentioned: 9% Some positive comments: � � � FRIENDLY/HELPFUL/MADE EXPERIENCE BETTER THAN ANTICIPATED LOVELY & PROFESSIONAL STAFFS WERE BRILLIANT PROFESSIONAL/CARING/EFFICIENT

Any suggestions to improve our service � � � � � MOSTLY POSITIVE COMMENTS

Any suggestions to improve our service � � � � � MOSTLY POSITIVE COMMENTS AND NO SUGGESTIONS ARE MADE GET THE COFFEE MACHINE WORKING IN DIAGNOSTICS TIME KEEPING: 40 MINS LATE PAIN RELIEF MAY BE NEEDED IF LONGER IMPROVE WAITING TIMES RE; APPOINTMENT ENSURE PRE INFORMATION IS SENT OUT CHANGE THE RADIO STATION THE DOCTOR WAS A WOMAN, MADE HUGE DIFFERENCE PROCEDURE TOOK LONG TIME TOO MUCH INFORMATIVE

Other comments � � MAJORITY MADE NO OTHER COMMENTS MUCH BETTER THAN PREVIOUS PROCEDURE

Other comments � � MAJORITY MADE NO OTHER COMMENTS MUCH BETTER THAN PREVIOUS PROCEDURE IF ALL YOUR TEAMS ARE LIKE THIS: KEEP THEM HAPPY & LOOK AFTER THEM EVERYTHING VERY GOOD

Our Suggestions � � We are doing good Need to look after the negative

Our Suggestions � � We are doing good Need to look after the negative comments and try to improve Need to encourage to fill up the survey form in each clinic The form need to be modified to avoid some confusion