Student Satisfaction and Priorities Adult Student Priorities Survey

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Student Satisfaction and Priorities Adult Student Priorities Survey™ (ASPS) 1

Student Satisfaction and Priorities Adult Student Priorities Survey™ (ASPS) 1

Adult Student Priorities Survey: Infographic Use this Power. Point template to match the data

Adult Student Priorities Survey: Infographic Use this Power. Point template to match the data in the infographic. Pull the same data points into this Power. Point as you are highlighting in the infographic document. 2

The Adult Student Priorities Survey™ (ASPS) administration at our institution 3

The Adult Student Priorities Survey™ (ASPS) administration at our institution 3

Definition of Satisfaction: When expectations are met or exceeded by the student’s perception of

Definition of Satisfaction: When expectations are met or exceeded by the student’s perception of the campus reality. Schreiner & Juillerat, 1994 4

Why measure student satisfaction and Evidence-based research haspriorities? documented strong links between students’ scores

Why measure student satisfaction and Evidence-based research haspriorities? documented strong links between students’ scores on RNL Satisfaction-Priorities Surveys with several areas, including… To review the research: www. Ruffalo. NL. com/Benchmark 5

Four primary ways to use satisfaction data Retention Strategic Planning Accreditatio n Recruitme nt

Four primary ways to use satisfaction data Retention Strategic Planning Accreditatio n Recruitme nt 6

Definitions • Strengths: Survey items that students rated in the top half of importance

Definitions • Strengths: Survey items that students rated in the top half of importance and in the top quartile of satisfaction, relative to the other survey items. • Challenges: Survey items in the top half of importance and the bottom quartile of satisfaction or in the top half of importance and the top quartile of the performance gaps for the data set. • Performance gap: The difference between the importance score and the satisfaction score. 7

Matrix for prioritizing action Institutional Challenges Very Important Very Dissatisfied Institutional Strengths Very Satisfied

Matrix for prioritizing action Institutional Challenges Very Important Very Dissatisfied Institutional Strengths Very Satisfied Very Unimportant Copyright to 1994 -2019 Ruffalo Noel Levitz 8

Our survey administration • The Adult Student Priorities Survey was administered in the fall

Our survey administration • The Adult Student Priorities Survey was administered in the fall of 2019 • A total of XXX of students completed the survey. • XXXX students were invited to complete the survey online. This equals XX% response rate 9

Our institutional strengths These are the top areas our students care about, where we

Our institutional strengths These are the top areas our students care about, where we are meeting their expectations: 1. 2. 3. 4. 5. 10

Our institutional challenges These are the key areas to improve, based on the priorities

Our institutional challenges These are the key areas to improve, based on the priorities of our students: 1. 2. 3. 4. 5. 11

The importance of institutional choice Institutional choice First-choice school Students attending their first choice

The importance of institutional choice Institutional choice First-choice school Students attending their first choice institution are more likely to have higher satisfaction levels overall. Second-choice school Third-choice school 70% 61% 50% 40% 30% 20% 10% 28% 11% 0% 12

What factors influence our students to enroll? It is important to understand why students

What factors influence our students to enroll? It is important to understand why students enroll here. The percentage of student saying the following factors were important or very important: Future employment 85% Financial aid 80% Cost 75% Academic reputation 72% 70% 72% 74% 76% 78% 80% 82% 84% 86% 13

Bottom line indicator: Satisfaction How satisfied are our students compared with students nationally? Our

Bottom line indicator: Satisfaction How satisfied are our students compared with students nationally? Our institution 61% 60% 59% 58% 57% 56% 55% 54% 53% 52% Students nationally NOTE: UPDATE THE GRAPH WITH YOUR PERCENTAGES AND ADJUST THE AXIS AS APPROPRIATE 60% 55% 14

Bottom line indicator: Re-enrollment How likely are our students to enroll again if they

Bottom line indicator: Re-enrollment How likely are our students to enroll again if they had it to do over, compared with students nationally? Our institution 66% Students nationally 65% 64% 62% NOTE: UPDATE THE GRAPH WITH YOUR PERCENTAGES AND ADJUST THE AXIS AS APPROPRIATE 60% 58% 57% 56% 54% 52% 15

Next steps on our campus: These are our planned next steps with using the

Next steps on our campus: These are our planned next steps with using the data on campus: • List ways here • • • 16

How are we using this information? Goals/outcomes that we have set/achieved (optional): • List

How are we using this information? Goals/outcomes that we have set/achieved (optional): • List goals/outcomes (optional) • • • 17

Systematic Assessment Cycle Survey your students Inform the campus Respond to the data with

Systematic Assessment Cycle Survey your students Inform the campus Respond to the data with new initiatives Review and share the results Explore the data 18

For a series of short tutorials, visit: www. Ruffalo. NL. com/Satisfaction. Survey. Tutorials 19

For a series of short tutorials, visit: www. Ruffalo. NL. com/Satisfaction. Survey. Tutorials 19

Download the report from here: www. Ruffalo. NL. com/Benchmark Results from the RNL Student

Download the report from here: www. Ruffalo. NL. com/Benchmark Results from the RNL Student Satisfaction Inventory™ (SSI), RNL Adult Student Priorities Survey™ (ASPS) or the RNL Priorities Survey for Online Learners™ (PSOL) 20

Learn more about the RNL Satisfaction-Priorities Surveys: www. Ruffalo. NL. com/Satisfaction. Surveys Julie Bryant

Learn more about the RNL Satisfaction-Priorities Surveys: www. Ruffalo. NL. com/Satisfaction. Surveys Julie Bryant Associate Vice President Shannon Cook Senior Director Julie. [email protected] NL. co m 319. 247. 4735 Shannon. [email protected] NL. c om 319. 247. 4736 All material in this presentation, including text and images, is the property of RNL. Permission is required to reproduce information.