Question Pro Sample Customer Satisfaction Survey samplesurveysquestionpro com

Question. Pro : Sample Customer Satisfaction Survey sample-surveys@questionpro. com

Survey Overview Completion / Dropout 109 Completed Drop Out 636

How long have you been purchasing our products? 30% 25. 00% 19. 00% 20% 15% 16. 00% 15. 00% 10% 5% 0% Less than 6 months to less than 1 1 year to less than 3 years to less than 5 years or more Mean : 2. 871 | Confidence Interval @ 95% : [2. 650 - 3. 092] | Standard Deviation : 1. 404 | Standard Error : 0. 113

How often do you use the following products? 2. 95 2. 91 2. 9 2. 88 2. 85 2. 83 2. 8 2. 75 2. 73 2. 7 2. 65 2. 63 2. 6 2. 55 2. 45 1. {PRODUCT 1} 2. {PRODUCT 2} 3. {PRODUCT 3} 4. {PRODUCT 4} 5. {PRODUCT 5}

{PRODUCT 1} 30% 25% 28. 00% 25. 00% 20% 17. 00% Monthly Quarterly 14. 00% 15% 10% 5% 0% Don't Use Daily Weekly Mean : 2. 728 | Confidence Interval @ 95% : [2. 477 - 2. 979] | Standard Deviation : 1. 433 | Standard Error : 0. 128

{PRODUCT 2} 30% 25. 00% 25% 22. 00% 20% 17. 00% 16. 00% 15% 10% 5% 0% Don't Use Daily Weekly Monthly Quarterly Mean : 2. 875 | Confidence Interval @ 95% : [2. 617 - 3. 133] | Standard Deviation : 1. 441 | Standard Error : 0. 132

{PRODUCT 3} 30% 25% 24. 00% 23. 00% 22. 00% 18. 00% 15% 13. 00% 10% 5% 0% Don't Use Daily Weekly Monthly Quarterly Mean : 2. 832 | Confidence Interval @ 95% : [2. 586 - 3. 078] | Standard Deviation : 1. 367 | Standard Error : 0. 125

{PRODUCT 4} 25% 20% 23. 00% 19. 00% 18. 00% 16. 00% 15% 10% 5% 0% Don't Use Daily Weekly Monthly Quarterly Mean : 2. 914 | Confidence Interval @ 95% : [2. 664 - 3. 164] | Standard Deviation : 1. 374 | Standard Error : 0. 128

{PRODUCT 5} 30% 27. 00% 25% 22. 00% 21. 00% 22. 00% 20% 15% 9. 00% 10% 5% 0% Don't Use Daily Weekly Monthly Quarterly Mean : 2. 629 | Confidence Interval @ 95% : [2. 390 - 2. 869] | Standard Deviation : 1. 316 | Standard Error : 0. 122

Where do you purchase our products? Select all that apply. 30% 24. 00% 25% 20% 15. 00% 14. 00% 13. 00% 14. 00% 7. 00% 5% 0% In our store Online Telephone Through a dealer order/catalogue Through an agent Through a wholesaler Other Mean : 3. 686 | Confidence Interval @ 95% : [3. 372 - 4. 000] | Standard Deviation : 1. 982 | Standard Error : 0. 160

How would you rate your overall level of satisfaction with us? 30% 25. 00% 25% 20. 00% 19. 00% 18. 00% 15% 10% 5% 0% Highly satisfied Somewhat satisfied Neutral Somewhat dissatisfied Highly dissatisfied Mean : 3. 042 | Confidence Interval @ 95% : [2. 810 - 3. 275] | Standard Deviation : 1. 414 | Standard Error : 0. 119

How do we rate on the following attributes? 3. 2 3. 16 3. 15 3. 11 3. 05 3 2. 95 2. 98 2. 94 2. 95 2. 9 2. 85 2. 8 1. Customer service experience 2. Professionalism 3. Purchase experience 4. Quality of products 5. Understanding customers needs

Customer service experience 30% 25. 00% 25% 23. 00% 22. 00% 20% 19. 00% 15% 11. 00% 10% 5% 0% Well Below Average Above Average Well Above Average Mean : 2. 944 | Confidence Interval @ 95% : [2. 692 - 3. 196] | Standard Deviation : 1. 439 | Standard Error : 0. 129

Professionalism 30% 25. 00% 25% 21. 00% 20. 00% 19. 00% 20% 16. 00% 15% 10% 5% 0% Well Below Average Above Average Well Above Average Mean : 2. 950 | Confidence Interval @ 95% : [2. 700 - 3. 201] | Standard Deviation : 1. 407 | Standard Error : 0. 128

Purchase experience 30% 28. 00% 25% 21. 00% Above Average Well Above Average 20% 16. 00% 15. 00% 10% 5% 0% Well Below Average Mean : 3. 158 | Confidence Interval @ 95% : [2. 917 - 3. 399] | Standard Deviation : 1. 347 | Standard Error : 0. 123

Quality of products 35% 30. 00% 30% 25% 22. 00% 20% 16. 00% 15% 12. 00% 10% 5% 0% Well Below Average Above Average Well Above Average Mean : 3. 110 | Confidence Interval @ 95% : [2. 877 - 3. 343] | Standard Deviation : 1. 293 | Standard Error : 0. 119

Understanding customers needs 25% 20% 23. 00% 21. 00% 20. 00% 19. 00% 17. 00% 15% 10% 5% 0% Well Below Average Above Average Well Above Average Mean : 2. 975 | Confidence Interval @ 95% : [2. 723 - 3. 228] | Standard Deviation : 1. 417 | Standard Error : 0. 129

How likely are you to continue using our products? 30% 28. 00% 25% 22. 00% 19. 00% 20% 17. 00% 14. 00% 15% 10% 5% 0% Very likely Somewhat likely Neutral Somewhat unlikely Very unlikely Mean : 2. 918 | Confidence Interval @ 95% : [2. 699 - 3. 137] | Standard Deviation : 1. 292 | Standard Error : 0. 112

Have you ever recommended us to others? 50% 46. 00% 45% 40% 35% 30% 27. 00% 25% 20% 15% 10% 5% 0% No, never recommended Have recommended once or twice Have recommended several times Mean : 1. 993 | Confidence Interval @ 95% : [1. 868 - 2. 117] | Standard Deviation : 0. 738 | Standard Error : 0. 064

How do we rate in comparison to other companies that offer the same products? 25% 21. 00% 20% 18. 00% 19. 00% 16. 00% 15. 00% 11. 00% 10% 5% 0% Much higher Somewhat higher Same Somewhat lower Much lower Don't know Mean : 3. 580 | Confidence Interval @ 95% : [3. 307 - 3. 853] | Standard Deviation : 1. 593 | Standard Error : 0. 139

What is your gender? 45% 40% 39. 00% 35% 30% 26. 00% 25% 20% 15% 10% 5% 0% Male Female Prefer not to answer Mean : 1. 874 | Confidence Interval @ 95% : [1. 735 - 2. 013] | Standard Deviation : 0. 797 | Standard Error : 0. 071

Which of the following categories describes your age? 30% 24. 00% 25% 22. 00% 20% 18. 00% 15% 10% 7. 00% 5% 3. 00% 1. 00% 0% Younger than 18 18 - 24 25 - 34 35 - 44 45 - 54 55 - 64 65 or older Prefer not to answer Mean : 4. 827 | Confidence Interval @ 95% : [4. 565 - 5. 089] | Standard Deviation : 1. 507 | Standard Error : 0. 134

What best describes your employment status? 16% 15. 00% 14% 13. 00% 12% 10% 8. 00% 7. 00% 8% 8. 00% 6% 8. 00% 7. 00% 6. 00% 7. 00% 4% 2% r he to Ot er an sw er ak em m ot ef er n Pr M ilit ed tir Re t en ud ar y Ho gf oo kin no tl oy ed , St or or w w or gf ok in lo ed , oy pl Un em pl em Un k or k ed oy pl em lf. Se ed oy pl Em Em pl oy ed fu ll- pa rt- tim e 0% Mean : 5. 693 | Confidence Interval @ 95% : [5. 148 - 6. 238] | Standard Deviation : 3. 136 | Standard Error : 0. 278

Which category best describes your annual income? 25% 23. 00% 21. 00% 20% 14. 00% 15% 11. 00% 10% 5% 3. 00% 5. 00% 4. 00% 0% Under $15, 000 $29, 999 $30, 000 $44, 999 $45, 000 $59, 999 $60, 000 $74, 999 $75, 000 $89, 999 $90, 000 or more Prefer not to answer Mean : 4. 955 | Confidence Interval @ 95% : [4. 660 - 5. 250] | Standard Deviation : 1. 736 | Standard Error : 0. 151