Resolving Conflict 3 32812 Resolving conflict in relationships

Resolving Conflict 3 3/28/12 Resolving conflict in relationships Lesson Why is it important to deal with and resolve conflicts? Are you the type of person that likes to confront a conflict? Why do you feel this way?

Lesson 3 Lesson Objectives In this lesson, you will learn to: • Identify the causes of conflict • Compare the relationship between the use of refusal skills and the avoidance of unsafe situations • Explain healthful strategies for resolving conflicts and the effectiveness of conflict resolution techniques in various situations

Lesson 3 Understanding Conflict Interpersonal Conflicts The types of conflicts that impact relationships are interpersonal conflicts. • Conflicts often occur when one person’s wants, needs, wishes, demands, expectations, or beliefs clash with those of another person. • The type of conflicts that impact relationships are interpersonal conflicts. • A beneficial result of some conflicts is that they require people to come together to work out problems.

Lesson 3 Understanding Conflict What Causes Conflicts? In personal relationships, conflicts can occur when one person wants to control the actions, opinions, or decisions of another person. Common causes of conflict: • Power struggles • Loyalty • Jealousy/Envy • Property disputes • Territory and space

Lesson 3 Understanding Conflict Avoiding Conflict • Understanding the causes of conflict in relationships may help you keep conflict from developing. • If you see that a conflict is building, it is often wise to walk away. Doing so may prevent the conflict from escalating, or growing, into a situation that is unhealthful or unsafe for everyone involved.

Lesson 3 Understanding Conflict Responding to Conflict • Your primary concern should be your health and safety. • Walking away from a potentially dangerous situation is a mature, healthful choice. • Minor conflicts can often be resolved by a simple compromise. • A compromise may be difficult to reach if the differences of opinion are strong or concern serious matters.

Lesson 3 Conflict Resolution Strategies You can learn effective conflict resolution skills to prepare yourself for various situations.

Lesson 3 Conflict Resolution Respect for Oneself and Others • To resolve a conflict fairly and effectively, you must show respect for yourself and others. • When you respect yourself, you can stand up for your beliefs. • When you respect others, you can listen to them with an open mind, consider their thoughts and feelings, and honor their values. • When you are tolerant of different viewpoints or ideas, fewer conflicts arise.

Lesson 3 Conflict Resolution Negotiating During Conflict Resolution The negotiation process involves the following: • Talking • Listening • Considering the other person’s point of view • Compromising, if necessary • Devising a plan for working jointly to resolve the conflict

Lesson Conflict Resolution 3 Negotiating During Conflict Resolution Make sure the issue is important to you. Check your facts. Remind yourself that your goal is to find a solution, not to fight or prove who is “in control. ” Rehearse what you will say, even if you have to script it out in advance.

Lesson 3 Conflict Resolution Steps to Take When Negotiating • Select a time and place suited to working out problems. • Work together toward a solution. • Keep an open mind. • Be flexible. • Take responsibility for your role in the conflict. • Give the other person an “out. ”

Lesson 3 The Mediation Process What Is Mediation? When it is not possible for two parties in conflict to reach an agreement, it may be time for mediation.

Lesson 3 The Mediation Process Mediation Sessions • During the mediation process, the mediator maintains strict confidentiality. • The process has well-defined ground rules that are set by the mediator and explained to both sides. • Many schools offer programs for settling conflicts that take place at school. These programs have peer mediators.

Lesson 3

Lesson 3 Quick Review Choose the appropriate option. Q. _____ is a process in which specially trained people help others resolve their conflicts peacefully. 1. Mediation 2. Conflict 3. Negotiation 4. Confidentiality

Lesson 3 Quick Review - Answer A. 1. Mediation is a process in which specially trained people help others resolve their conflicts peacefully. Click Next to attempt another question.

Lesson 3 Quick Review Choose the appropriate option. Q. 1. Power struggles Which of the following is a cause of interpersonal conflict? 2. Loyalty 3. Territory and space 4. All of the above

Lesson 3 Quick Review - Answer A. 4. All of the above Interpersonal conflict causes power struggles, loyalty, territory and space. Click Next to attempt another question.

Lesson 3 Quick Review Choose the appropriate option. Q. Walking away from a problem can never prevent a conflict from escalating. It is an immature action and should never be used. True False

Lesson 3 Quick Review - Answer A. False. In the right circumstances, walking away from a problem can potentially prevent a conflict from escalating.

Lesson 3 End of Lesson 3 Click Home to view the Main menu.

Lesson 3 Quick Review - Answer A. Correct! Mediation is a process in which specially trained people help others resolve their conflicts peacefully. Click Next to attempt another question.

Lesson 3 Quick Review - Answer You have answered the question incorrectly. Go back to try again, or click Next to view the correct answer.

Lesson Quick Review - Answer 3 A. Correct! Interpersonal conflict causes power struggles, loyalty, territory and space. Click Next to attempt another question.

Lesson 3 Quick Review - Answer You have answered the question incorrectly. Go back to try again, or click Next to view the correct answer.

Lesson 3 Quick Review - Answer A. Correct! In the right circumstances, walking away from a problem can potentially prevent a conflict from escalating.

Lesson 3 Quick Review - Answer You have answered the question incorrectly. Go back to try again, or click Next to view the correct answer.

Lesson 3 Understanding Conflict Interpersonal Conflicts The types of conflicts that impact relationships are interpersonal conflicts. • Conflicts often occur when one person’s Conflict is any wants, needs, wishes, demands, expectations, or beliefs clash with those disagreement, of another person. struggle, or fight. • The type of conflicts that impact relationships are interpersonal conflicts. • A beneficial result of some conflicts is that they require people to come together to work out problems.

Lesson 3 Understanding Conflict Interpersonal Conflicts The types of conflicts that impact relationships are interpersonal conflicts. • Conflicts often occur when one person’s wants, needs, Interpersonal wishes, demands, expectations, or beliefs clash conflicts arewith those of another person. disagreements between groups of • The type of conflicts that impact relationships are any size, from two interpersonal conflicts. people to entire nations. • A beneficial result of some conflicts is that they require people to come together to work out problems.

Lesson Conflict Resolution 3 Conflict Resolution Strategies You can learn effective conflict resolution skills to prepare yourself for various situations. Conflict resolution is the process of solving a disagreement through cooperation and problem solving.

Lesson 3 Conflict Resolution Negotiating During Conflict Resolution The negotiation process involves the following: Negotiation is the use of • Listening communication and often compromise to • Considering the other person’s settle a point of view disagreement. • Talking • Compromising, if necessary • Devising a plan for working jointly to resolve the conflict

Lesson 3 The Mediation Process What Is Mediation? When it is not possible for two parties in conflict to reach an agreement, it may be time for mediation. Mediation is a process in which specially trained people help others resolve their conflicts peacefully.

Lesson 3 The Mediation Process Mediation Sessions • During the mediation process, the mediator maintains strict confidentiality. Confidentiality • The process has well-defined ground rules that are set by involves respecting the mediator and explained to both sides. the privacy of both parties and for settling conflicts that take • Many schools offer programs keeping details have peer mediators. place at school. These programs secret.

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