RECRUITMENT INTERVIEWING RETENTION Keys to Success Heart Shares

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RECRUITMENT, INTERVIEWING & RETENTION Keys to Success Heart. Share’s Management Training Program Human Resources

RECRUITMENT, INTERVIEWING & RETENTION Keys to Success Heart. Share’s Management Training Program Human Resources Team

Hire the RIGHT people for your jobs, then KEEP ‘em! Heart. Share’s Management Training

Hire the RIGHT people for your jobs, then KEEP ‘em! Heart. Share’s Management Training Program Recruitment, Interviewing & Retention: Keys to Success

OBJECTIVES Interview Skills Recruitment Efforts Retention Tactics The Right Employees Heart. Share’s Management Training

OBJECTIVES Interview Skills Recruitment Efforts Retention Tactics The Right Employees Heart. Share’s Management Training Program Recruitment, Interviewing & Retention: Keys to Success

RECRUITMENT Go from REACTIVE to PROACTIVE • Don’t wait for an opening • Keep

RECRUITMENT Go from REACTIVE to PROACTIVE • Don’t wait for an opening • Keep recruitment ongoing Heart. Share’s Management Training Program Recruitment, Interviewing & Retention: Keys to Success

RECRUITMENT PROCESS l Communication Explain your hiring process & be specific about salary and

RECRUITMENT PROCESS l Communication Explain your hiring process & be specific about salary and position requirements. l Response Time Contact people as soon as possible. Be aware of applicant’s timeframe. l Employee and/or Individual/Client Involvement Involve others in the interview process – creates ownership. l Be Realistic Don’t sugarcoat the position! Give a tour. Heart. Share’s Management Training Program Recruitment, Interviewing & Retention: Keys to Success

EVERYONE IS A RECRUITER • Seek out good employees and ask them for referrals

EVERYONE IS A RECRUITER • Seek out good employees and ask them for referrals • Recruit on your leisure • Create a partnership with Human Resources Heart. Share’s Management Training Program Recruitment, Interviewing & Retention: Keys to Success

JOB DESCRIPTIONS l Should list vital elements of the role Describe what the person

JOB DESCRIPTIONS l Should list vital elements of the role Describe what the person will do, learn and become. Describe the impact the person can make. l l Should set clear expectations Should be updated as necessary Review job description before your interview to identify key competencies! Heart. Share’s Management Training Program Recruitment, Interviewing & Retention: Keys to Success

UTILIZE YOUR TOP PERFORMERS Assess the top performers at your program and identify the

UTILIZE YOUR TOP PERFORMERS Assess the top performers at your program and identify the key competencies or skills they have. Heart. Share’s Management Training Program Recruitment, Interviewing & Retention: Keys to Success

WHAT ARE COMPETENCIES? Competencies are a set of knowledge, skills, and behaviors that are

WHAT ARE COMPETENCIES? Competencies are a set of knowledge, skills, and behaviors that are consistent with the position’s requirements and the organization’s mission, vision, and priorities. Heart. Share’s Management Training Program Recruitment, Interviewing & Retention: Keys to Success

IDENTIFYING KEY COMPETENCIES Example of how to identify a key competency from a job

IDENTIFYING KEY COMPETENCIES Example of how to identify a key competency from a job description: Job Requirement: Key Competency: Ability to interact & engage with peers, supervisors and staff with assertiveness & empathy. Interpersonal Skills Heart. Share’s Management Training Program Recruitment, Interviewing & Retention: Keys to Success

KEY COMPETENCIES Achievement Decision Making Skills Dependable Initiative Conflict Management The Right Candidate! Heart.

KEY COMPETENCIES Achievement Decision Making Skills Dependable Initiative Conflict Management The Right Candidate! Heart. Share’s Management Training Program Recruitment, Interviewing & Retention: Keys to Success

EXERCISE #1 REVIEW THE JOB DESCRIPTION AND IDENTIFY 3 KEY COMPETENCIES Heart. Share’s Management

EXERCISE #1 REVIEW THE JOB DESCRIPTION AND IDENTIFY 3 KEY COMPETENCIES Heart. Share’s Management Training Program Recruitment, Interviewing & Retention: Keys to Success

INTERVIEWING SKILLS BEHAVIOR-BASED INTERVIEWING PAST BEHAVIOR PREDICTS FUTURE BEHAVIOR Heart. Share’s Management Training Program

INTERVIEWING SKILLS BEHAVIOR-BASED INTERVIEWING PAST BEHAVIOR PREDICTS FUTURE BEHAVIOR Heart. Share’s Management Training Program Recruitment, Interviewing & Retention: Keys to Success

INTERVIEWING: THE OLD WAY EASY INTERVIEW QUESTIONS • What are your strengths and weaknesses?

INTERVIEWING: THE OLD WAY EASY INTERVIEW QUESTIONS • What are your strengths and weaknesses? • Do you work well under pressure? • Are you organized? • Where do you see yourself in five years? Heart. Share’s Management Training Program Recruitment, Interviewing & Retention: Keys to Success

INTERVIEWING: THE NEW WAY BEHAVIOR BASED INTERVIEWING BBI will help you identify a candidate’s

INTERVIEWING: THE NEW WAY BEHAVIOR BASED INTERVIEWING BBI will help you identify a candidate’s true competencies and find a STAR! Ask the what DID you do questions, not the what WOULD you do questions. Heart. Share’s Management Training Program Recruitment, Interviewing & Retention: Keys to Success

BB INTERVIEW QUESTIONS l Conflict Management Give an example of when you had to

BB INTERVIEW QUESTIONS l Conflict Management Give an example of when you had to work with someone who was difficult to get along with. Why was this person difficult? How did you handle this person? l Initiative Tell me about a time when you had to go above and beyond the call of duty in order to get the job done. l Achievement Describe a creative idea that you produced which led to a significant contribution to the success of an activity or project. Heart. Share’s Management Training Program Recruitment, Interviewing & Retention: Keys to Success

EXERCISE #2 FORMULATE BEHAVIOR BASED QUESTIONS BASED ON THE KEY COMPETENCIES IDENTIFIED IN EXERCISE

EXERCISE #2 FORMULATE BEHAVIOR BASED QUESTIONS BASED ON THE KEY COMPETENCIES IDENTIFIED IN EXERCISE #1 Heart. Share’s Management Training Program Recruitment, Interviewing & Retention: Keys to Success

BB INTERVIEW ANSWERS Expect a thorough answer to a BB question. The answer should

BB INTERVIEW ANSWERS Expect a thorough answer to a BB question. The answer should include: Situation Set up the situation with a setting and timeline Task Explanation of the required task or problem Action Description of the actions taken to complete task Result Reveal outcome of completed task Find Your STAR! Heart. Share’s Management Training Program Recruitment, Interviewing & Retention: Keys to Success

THE INTERVIEW: A FEW TIPS • Set The Climate • Listen Analytically • Control

THE INTERVIEW: A FEW TIPS • Set The Climate • Listen Analytically • Control The Interview • Take Notes • Allow For Silence • Expect Longer Answers Heart. Share’s Management Training Program Recruitment, Interviewing & Retention: Keys to Success

INTERVIEW: EEO GUIDELINES Age Marital Status Race Disability Color Sexual Orientation Religion National Origin

INTERVIEW: EEO GUIDELINES Age Marital Status Race Disability Color Sexual Orientation Religion National Origin Sex Citizenship Status Creed Veteran Status Military Status Gender Identity Genetic Information Unemployment Status Heart. Share’s Management Training Program Recruitment, Interviewing & Retention: Keys to Success

INTERVIEW: ASSESS CANDIDATES Utilize the Candidate Assessment Chart • Rating System of 1 to

INTERVIEW: ASSESS CANDIDATES Utilize the Candidate Assessment Chart • Rating System of 1 to 5 • Keeps Candidates Organized • Assists in Making the Right Decision Heart. Share’s Management Training Program Recruitment, Interviewing & Retention: Keys to Success

INTERVIEW: ASSESSMENT CHART Heart. Share’s Management Training Program Recruitment, Interviewing & Retention: Keys to

INTERVIEW: ASSESSMENT CHART Heart. Share’s Management Training Program Recruitment, Interviewing & Retention: Keys to Success

EXERCISE #3 ROLE PLAY: ASSESS CANDIDATES Heart. Share’s Management Training Program Recruitment, Interviewing &

EXERCISE #3 ROLE PLAY: ASSESS CANDIDATES Heart. Share’s Management Training Program Recruitment, Interviewing & Retention: Keys to Success

KEY STEPS TO HIRE RIGHT Hire! Assess Candidates Ask Behavior Based Questions Pull Key

KEY STEPS TO HIRE RIGHT Hire! Assess Candidates Ask Behavior Based Questions Pull Key Competencies Prepare Job Descriptions Heart. Share’s Management Training Program Recruitment, Interviewing & Retention: Keys to Success

HEARTSHARE’S HIRE PROCESS 1 Conduct Behavior Based Interviews 2 3 4 5 Check 2

HEARTSHARE’S HIRE PROCESS 1 Conduct Behavior Based Interviews 2 3 4 5 Check 2 References (Send to HR w Blue Form) HR Contacts Candidate to Complete Paperwork Candidate Completes Required Background Schedule Employee for Orientation/Trainings Heart. Share’s Management Training Program Recruitment, Interviewing & Retention: Keys to Success

RETENTION NOW YOU HAVE THEM, HOW DO YOU KEEP THEM? Employee retention starts as

RETENTION NOW YOU HAVE THEM, HOW DO YOU KEEP THEM? Employee retention starts as soon as an employee is hired. Retention = Culture Establish a positive culture at your program What do YOU think creates a great culture? Heart. Share’s Management Training Program Recruitment, Interviewing & Retention: Keys to Success

RETENTION: ONBOARDING New Employees Should Feel Welcomed, Valued, and Equipped with the Tools &

RETENTION: ONBOARDING New Employees Should Feel Welcomed, Valued, and Equipped with the Tools & Resources They Need to Succeed Successful Onboarding Shows an Employee They Have Made the Right Career Choice Successful Onboarding Has Proven to Improve Employee Engagement & Decrease Turnover Heart. Share’s Management Training Program Recruitment, Interviewing & Retention: Keys to Success

RETENTION: FAST 52 CONCEPT Focus on a Specific Issue Action-Oriented Steeped in Simplicity Timely

RETENTION: FAST 52 CONCEPT Focus on a Specific Issue Action-Oriented Steeped in Simplicity Timely 52 Weeks a Year – 52 Ideas Heart. Share’s Management Training Program Recruitment, Interviewing & Retention: Keys to Success

RETENTION: FAST 52 TIPS • Each Person is an Individual • If an Idea

RETENTION: FAST 52 TIPS • Each Person is an Individual • If an Idea Doesn’t Work, • Listen • Start with Easy Ideas for Immediate Success • Expect Resistance Dump It and Do Something Else • Set the Tone for Learning • Don’t Worry if You Make a and Improvement Mistake • Walk the Talk • Ask for Help • Tweak Strategies to Work for Your Program Heart. Share’s Management Training Program Recruitment, Interviewing & Retention: Keys to Success

REVIEW Interview Skills Recruitment Efforts Retention Tactics The Right Employees Heart. Share’s Management Training

REVIEW Interview Skills Recruitment Efforts Retention Tactics The Right Employees Heart. Share’s Management Training Program Recruitment, Interviewing & Retention: Keys to Success

QUESTIONS? Warren Petty Senior Vice President of Human Resource Services P# 718. 422. 3302

QUESTIONS? Warren Petty Senior Vice President of Human Resource Services P# 718. 422. 3302 warren. petty@heartshare. org Alex Knapp Assistant Director of Human Resource Services P# 718. 422. 3223 alex. knapp@heartshare. org Amanda Sanderson & Suress Spencer Recruiter and Recruitment Coordinator P# 718. 422. 3348 amanda. sanderson@heartshare. org P# 718. 422. 3212 suress. spencer@heartshare. org Heart. Share’s Management Training Program Recruitment, Interviewing & Retention: Keys to Success

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