Building Blocks for Recruitment and Retention Project Goals

“Building Blocks for Recruitment and Retention Project”

Goals • Overview of the “Building Blocks for Recruitment and Retention” • Overview of the Pilot Project • Next Steps

A Bit of History… • • The Building Blocks for Recruitment and Retention was developed by AHP as part of the SAMHSA Behavioral Health Workforce Development Initiative In 2007, an expert panel identified staff recruitment and retention as a field priority Resources initially developed in “hard copy” then converted to an on-line resource AHP and SAAS partnered to pilot and disseminate the resource

Building Blocks for Recruitment & Retention Purpose: To sharpen skills in identification, selection and retention of staff to build a better workforce and is geared toward building or maintaining effective recruitment and retention practices.

Building Blocks for Recruitment & Retention • • This is an on-line resource for recruiting and retaining staff for behavioral health organizations Three years in design “Living” resource designed to grow and evolve to meet the current and future needs of the field Includes resources for download and customization to individual organization needs

Building Blocks for Recruitment & Retention Chapters ü ü ü ü ü Building a Recruitment and Retention Plan Recruitment Selection Employee Orientation and On-Boarding Supervision Recognition Training Career Development Support Topics

Using the On-Line Resource Two ways to navigate the resource: – Guided Following prompts v Reading each chapter in order v – Not Guided Click around v Find what you are looking for and use it! v Either way works!

Online Demonstration

The Pilot • Conducting this pilot in partnership with SAAS – the State Associations of Addiction Services • Original Design: – 2 Groups – Group A – 10 agencies – Group B – Field Review Agencies

The Pilot • Participants will get access to and use: – – – Building Blocks for Recruitment and Retention Join BHTalk Pilot Group Monthly Webinars Technical Assistance – Group A only Registration fee for SAAS conference in Boston this July • Participation was solicited through the SAAS membership the first week in January – Complete application with 2 week turnaround • Received 54 applications – more than expected…. .

Purpose of the Pilot • • An initial step to disseminate the resources Semi-structured process for testing materials and presentation format Gather feedback about changes and improvements Test the use of professional networking as an aid/tool in using the materials and supporting the pilot activities

Benefits of Participation • • • Be the first to use the tool-kit materials Develop an organization Recruitment and Retention Plan Learn more about recruitment and retention through webinars and BHTalk Have a unique opportunity to participate in a professional network and gain support and guidance from peers TA and conference registration (Group A)

Participant Expectations • • Use the “Building Blocks for Recruitment and Retention” as a resource/guide Participate in the R/R Group on BHTalk Attend monthly webinars Complete recommended reading Develop a recruitment and retention plan Provide feedback through the forums Participate in the exit interview Assist in presenting results of pilot at SAAS/NIATx conference (Group A)

Project Focus • Chapter 1, Building a Recruitment and Retention Plan • This chapter is divided into six distinct steps • Focus will be on 2 steps each month

Steps to Building a Recruitment & Retention Plan Step 1: Gather organizational baseline information Step 2: Decide on priority R/R focus Step 3: Analyze the selected job position Step 4: Write an accurate job description Step 5: Identify Strategies Step 6: Develop an action plan

Selection Criteria Diversity in project participants: – – – – Geography Organizational Size Organizational Type Staffing Budget Target Population Urban/Rural/Frontier

Current Pilot Structure Group A – 15 agencies Group B – 39 agencies • Access to Recruitment and Retention Toolkit • Attend Monthly Webinars • Membership/participation in BHTalk • TA & Conference Registration • Membership/participation in BHTalk

Pilot Participants Group A Behavioral Health Network, Inc. Springfield MA Beth Israel Medical Center New York NY De Paul Treatment Centers, Inc. Portland OR Gulf Coast Addiction Technology Transfer Center Austin TX Los Angeles Centers for Alcohol and Drug Abuse (L. A. CADA) Santa Fe Springs CA Los Angeles County Antelope Valley Rehabilitation Center Acton CA NADAP, Inc. New York NY Operation PAR, Inc. Pinellas Park FL Preferred Family Healthcare Inc Kirksville MO Proaction Behavioral Health Alliance Grand Rapids MI Rosecrance Health Network Rockford IL Southern Iowa Economic Development Association Ottumwa IA The Wayside House, Inc. St. Louis Park MN West. Care Foundation, Inc. Las Vegas NV

Pilot Participants Group B Community Counseling Center Ashtabula OH Community Healthlink Worcester MA Drug Abuse Comprehensive Coordinating Office, Inc. (D. A. C. C. O. ) Tampa Fl. Family Service Mount Holly NJ Family Service Association of San Antonio, Inc. San Antonio TX First Step of Sarasota, Inc. Sarasota FL Foundation for Recovery Las Vegas NV Gateway Foundation Chicago IL Gateway Healthcare, Inc. Pawtucket RI Gaudenzia, Inc. Norristown PA Healthcare Alternative Systems Chicago IL Hegira Programs, Incorporated Westland MI Homeward Bound, Inc. Dallas TX Huther Doyle Memorial Institute, Inc. Rochester NY

Pilot Participants Group B JEVS Human Services ACT Program Philadelphia PA Kansas City Community Center Kansas City MO Lifeline Connections Vancouver WA Mosaic Community Services Inc. Timonium MD North Suffolk Mental Health Association, Inc. Chelsea MA Outreach Richmond Hill NY Palladia, Inc. New York NY People In Progress, Inc. Los Angeles CA Phoenix Houses of Texas Dallas TX Phoenix Houses of the Mid-Atlantic (formerly Vanguard Services Unlimited) Arlington VA Talbert House Cincinnati OH TEAM COORDINATING AGENCY, INC. HAVERHILL MA The Brien Center for Mental Health and Substance Abuse Services Pittsfield MA The Wayside House, Inc. St. Louis Park MN United Community Services, Inc. Des Moines IA

About Social Networking • A “social network” is an online community where members with common interests build relationships, partnerships, and collaboration. • On a social network, members can: – Create profiles to share information about themselves – Connect with other members by making them “friends” – Communicate publicly or privately – Generate and respond to content

Behavioral Health Technical Assistance Learning Community BHTalk • BHTalk is an interactive venue to promote collaboration and knowledge development in behavioral healthcare. • People joining the community are: – Pilot Testers for the Recruitment and Retention Toolkit Program – Professionals, paraprofessionals, and peer providers in behavioral health and related fields – Representatives of programs and organizations in behavioral healthcare – Individuals who receive behavioral healthcare services – Family members of service recipients – Other stakeholders in the field

Members Matter • • Members make BHTalk a meaningful, useful, and vibrant resource through their participation in groups and other community features. Within the R/R Group, members can: Ø Ø Ø Ø Participate with the pilot program Access the R/R resource guide Build their R/R plan Engage in lively forum discussions Read and comment on the group blogs Share and collaborate on documents Provide feedback on the resource guide

The Pilot Process: A two-way street! • We Need Participants’ Feedback! – Desired features – What features would you like to see added? – Bugs – Find something that’s not working? We want to know! – Broken links – If clicking a link takes you either nowhere, or somewhere completely wrong, be sure to tell us so we can fix it. – Usability issues – Is something difficult, confusing, timing consuming, or just not user friendly? – Typos – We’re always on the lookout for errors. Let us know if we missed one. • Three ways to submit feedback: – Email Carl Yonder (cyonder@ahpnet. com) – Post to the community forum feedback thread – Comments in the toolkit

Timeline February 3: February 24: March 17: April 21: May 16 -27: May 26: July 10– 13: Orientation Webinar 1 - RR plan steps 1 & 2 Webinar 2 - RR plan steps 3 & 4 Webinar 3 – RR plan steps 5 & 6 Exit interviews Project completion Group A-SAAS/NIATx Conference

Project Staff SAAS • • • AHP Angela Bowman Halvorson, project lead Becky Vaughn, CEO John Daigle • • • Ellen Radis, project lead Margie Murphy Carl Yonder SAMHSA Fran Randolph, Linda Kaplan, Nel Nadal, Wilma Townsend, and Marsha Baker

Important Links • Building Blocks for Recruitment and Retention ü http: //toolkit. ahpnet. com/register. aspx • BH Talk • www. bhtalk. org.

Questions? © 2010 Advocates for Human Potential, Inc. Unpublished -- All Rights Reserved under the Copyright Laws of the United States Sponsored by the U. S. Government Under Contract No. HHSS 2802006000028 C