Quality Framework Overview Quality questions create a quality

Quality Framework Overview Quality questions create a quality life. Successful people ask better questions, and as a result, they get better answers. ~Anthony Robbins

Objectives • Nurture and foster meaningful conversations and discovery between service providers and people served • Create a mechanisms for measuring and reporting outcomes for people receiving services through CLd. S in Manitoba • Create a culture of quality improvement and build capacity within the services for people with intellectual disabilities in Manitoba. • Create a clear and common set of expectations and accountability for high quality service delivery

Knowledge & Insight • Best practice research on quality of life, outcomes, outcome measurement and standards of high quality service delivery; • Canadian jurisdictional scan of quality or performance frameworks within similar service sectors; • Stakeholder engagement across Manitoba with people with lived experience of disabilities, their families and service providers

How do we understand Quality • Inputs – costs of services, funding, # of employees • Outputs – hours of service, # of people served • Processes – how service is delivered (recruiting staff, teaching ppl about their rights) • Outcomes – the potential impact of services o people • Social Change – the impact of services on the larger society

Key Elements of Framework Listen & Discover Capture the Data and the Story Use What You Learned Learn and Build Capacity

Learn and Discover • Listen & Discover – Engage with people who receive services and the people who care about them in order to understand: – What matters to them, what is important – Why these things are important – How to achieve what’s important – Who needs to be involved – The extent to which their outcomes are being achieved, what is working, what is not working

Capture the Story • Capture the Data and the Story – – Document what the person and their support network have shared – Capture data on outcomes using a reliable, consistent tool. This information gives you critical information about your services and the impact it is or isn’t having on the people you serve.

Use what you learned • Use what you learned to: – guide how you support each person as part of their person centred plan – monitor and evaluate your organizations impact on individuals and group of people – decide how to change and improve your services as a whole – share transparently with stakeholders

Learn and Grow • Learn and Build Capacity by: – assessing your organizations capacity to meet the best practice standards – seek and share information in areas of growth or strength with others

Outcomes Wellbeing – safety & risk – physical health – mental health – emergency supports – material wellbeing – home life Rights & Responsibilities – Privacy – Exercising rights – Rights restrictions Contribution and Growth – Meaningful work and activities – Social roles – Education and learning – Accomplishments – Goals and dreams – Decision Making Connection Natural supports Relationships Family & friends Romance and intimacy Spiritual connection Inclusion being part of the community with whom and where I spend my time Voice choice & control advocacy self direction

Standards • Core Foundation – Governance and Leadership • Purpose & Intent • Values based leadership – Systems & Infrastructure • Human Resources • Financial • Wellbeing • Rights & Responsibilities • Contribution and Growth • Connection • Inclusion • Voice

Standards cont’d… • Each Standard contains: – Statement outlining the expected standard – What does this look like? (Behavior, Systems, Policy) – How would you know? (Evidence) • In Systems: • In Actions: – Resources to support achieving standard

Pending Key Decisions • Outcome Measurement – Tool/Method – Self Assessment & Third Party Verification – Data Collection & Reporting • Standards (Best Practice) – Method for measurement • Capacity Building

Questions?