Quality Contacts Retreat Coaching for Performance Quality Contacts

Quality Contacts Retreat Coaching for Performance

Quality Contacts Coaching Enhancement

Quality Contacts Supervisory Coaching • Bring a case • Review using DRG and Quick Guide • Make notes on documentation QC Coaching Supervisor Coaches Staff • Prep for coaching session with each caseworker • Coach each caseworker on one case using DRG and Quick Guide. • Return with same case • Review using DRG and Quick Guide • Make notes on documentation QC Coaching Keep on coaching… Supervisor coaches Staff • Prep for coaching session with each caseworker • Coach each caseworker on one case using DRG and Quick Guide. • Return with same case • Review using DRG and Quick Guide • Make notes on documentation QC Coaching

Coaching Model Facilitate Learning Ask Questions Identify Steps Clarify Focus and Set Expectations Monitor Progress toward Goals

Expectations of Supervisors TLs each month will: • Review one case per worker and prepare for supervision with caseworker. • Review case with caseworker and coach for quality contact. Debrief how worker can document those efforts clearly in documentation • Bring a case to subsequent coaching sessions and demonstrate improvement TCs each month will: • Observe a coaching session between the TL and one caseworker. Provide feedback and contribute to coaching. • During monthly supervision, review all cases TL is coaching on and explore opportunities and improvement.

The How, Who and What of Monthly Contacts… Who? Other team members Service Providers How? Informal Supports (family and friends) Tracking and Adjusting Children Parents What? Out-of. Home Caregiver Engagement Safety Implement Services Planning Permanency Teaming Assessment Well-being

Context for Global Assessment Referring Concerns Surface Issues Underlying Issues Global Assessment

Assessment adds up Global Assessment Integration Quality Outcomes for Children and Families

Show your work!

We want to see your efforts!

From Buzzwords to Behavioral Descriptors

Before we begin… Assume Generously. Model genuineness, empathy and respect Ask “Tell me more. ” 5 times! Focus on the Who, How and What of practice. Don’t worry about compliance Don’t worry about grammar Look for opportunities to expand on buzzwords Note where documentation could be streamlined or where duplication can be avoided • Remember this is about families! • •

Overview New Desk Reference Guide d Positive/Present in Recordings Documentation Opportunity p Practice Opportunity

Leave no stone unturned!

Self-Assessment

Plus ~ Delta ~ Next

Goal: I plan to make a change! Plan/Action Steps: 1. Step 1 2. Step 2 3. Step 3 Small Test of Change