Coaching Workshop Coaching Workshop Objectives n Define coaching
Coaching Workshop
Coaching Workshop Objectives n Define coaching and its outcomes n Describe the role of a Team. STEPPS coach n List competencies of an effective coach n Describe how to implement coaching in Team. STEPPS Mod 9 2. 0 Page 2 TEAMSTEPPS 05. 2 2
Coaching Workshop Team. STEPPS Phases Coaching Mod 9 2. 0 Page 3 TEAMSTEPPS 05. 2
Coaching Workshop Coaching n Involves providing instruction, direction, and prompting n Includes demonstrating, reinforcing, motivating, and providing feedback n Requires monitoring and ongoing performance assessment n Continues even after skills are mastered to ensure sustainment Mod 9 2. 0 Page 4 TEAMSTEPPS 05. 2 4
Coaching Workshop Why Is Coaching Important? n Effective coaching can result in: n Clear and defined goals n Aligned expectations between team leader and team members n “Just-in-time” knowledge transfer n Increased individual motivation and morale n Increased ability to adapt and react n Early identification of unforeseen performance barriers n Commitment to ongoing learning and improvement n Movement toward superior team performance Mod 9 2. 0 Page 5 TEAMSTEPPS 05. 2 5
Coaching Workshop Why Is Coaching Important in Team. STEPPS? n Effective coaching in Team. STEPPS further aims to achieve: Mod 9 2. 0 Page 6 n Successful integration of teamwork behaviors into daily practice n Increased understanding of teamwork concepts n Increased teamwork competence among staff n Sustainment of improved performance over time n Improved team performance and safer patient care TEAMSTEPPS 05. 2 6
Coaching Workshop The Role of a Team. STEPPS Coach n Role model behavior n Observe performance and provide feedback n Motivate team members n Provide opportunities to practice and improve Mod 9 2. 0 Page 7 TEAMSTEPPS 05. 2 7
Coaching Workshop The Coach as a Role Model n Demonstrates effective use of teamwork behaviors, tools, or strategies n As a respected member of the team, reinforces acceptance of behavior through performance Mod 9 2. 0 Page 8 TEAMSTEPPS 05. 2 8
Coaching Workshop Coaches Provide Feedback That Is…. n Timely n Respectful n Specific n Directed toward improvement n Two way n Considerate Mod 9 2. 0 Page 9 TEAMSTEPPS 05. 2 9
Coaching Workshop The Coach as a Motivator n Helps team members see the bridge between new behaviors and patient safety and outcomes n Encourages belief in team members’ abilities to succeed n Expresses enthusiasm and commitment n Validates current levels of accomplishment while advocating n n Mod 9 2. 0 Page 10 greater achievement Recognizes successful performance Identifies potential challenges, pitfalls, and unforeseen consequences Offers support, assistance, and empathy Communicates positive results and outcomes TEAMSTEPPS 05. 2 10
Coaching Workshop Providing Opportunities to Practice n Can be formal/structured or informal n Examples include: Mod 9 2. 0 Page 11 n Ask team members how they might have approached a situation differently by using a Team. STEPPS tool or strategy n Use scenarios during staff or team meetings to discuss or simulate the effective use of a Team. STEPPS tool or strategy n Develop tools that facilitate use of tool or strategy, such as notepads that outline the SBAR components n Provide staff with a Team. STEPPS “tip of the week” TEAMSTEPPS 05. 2 11
Coaching Workshop Exercise: Effective Coaches Think about coaches you’ve known or observed… n n Mod 9 2. 0 Page 12 What characteristics did those coaches have that made them effective? Are coaching characteristics innate or can they be learned? TEAMSTEPPS 05. 2 12
Coaching Workshop Coaching Competencies Performance Improvement Communication Communicating Instructions Providing Feedback Listening for Understanding Setting Performance Goals Rewarding Improvement Dealing With Failure Assessing Strengths and Weaknesses Relationships Execution Building Rapport and Trust Motivating Others Working With Personal Issues Confronting Difficult Situations Mod 9 2. 0 Page 13 TEAMSTEPPS 05. 2 Responding to Requests Following Through 13
Coaching Workshop Exercise: Coaching Self-Assessment Complete a coaching self-assessment form to identify coaching strengths and areas for improvement. Mod 9 2. 0 Page 14 TEAMSTEPPS 05. 2 14
Coaching Workshop Implementing Coaching in Team. STEPPS n Develop a coaching plan and gain buy-in n Identify coaches n Train and prepare coaches n Prepare staff to receive coaching n Ensure organizational support for coaches Mod 9 2. 0 Page 15 TEAMSTEPPS 05. 2 15
Coaching Workshop Develop a Coaching Plan n As part of implementation planning, determine whether and how coaching will be used n To obtain buy-in, present coaching plan to leadership, including: n Importance of coaching in Team. STEPPS n Specific plans and considerations for implementation (e. g. , number of coaches required, time required, costs) n Anticipated performance improvements and results Mod 9 2. 0 Page 16 TEAMSTEPPS 05. 2 16
Coaching Workshop Identifying and Preparing Team. STEPPS Coaches n When identifying coaches, consider: n Where Team. STEPPS will be implemented n Individual characteristics and competencies n Number of coaches needed n Conduct a training session on coaching for the identified coaches n Match coaches with team members, if appropriate Mod 9 2. 0 Page 17 TEAMSTEPPS 05. 2 17
Coaching Workshop Prepare Staff for Team. STEPPS Coaching n Identify who the coaches are to the staff n Describe the goals and positive outcomes of coaching n Explain the role and responsibilities of coaches n Describe the expectations regarding staff interactions with coaches Mod 9 2. 0 Page 18 TEAMSTEPPS 05. 2 18
Coaching Workshop Organizational Support for Coaches n Include coaches in efforts to integrate Team. STEPPS performance into the organization n Leverage coaches’ work with frontline staff and knowledge of barriers n Formally recognize and/or reward coaches for contributions to the team’s success n Provide opportunities for coaches to work together to plan, problem solve, and share feedback n Mod 9 2. 0 Page 19 Promotes and reinforces accountability TEAMSTEPPS 05. 2 19
Coaching Workshop Exercise: Coaching n Divide into groups of three n Review the scenarios and Coaching Feedback Form n Each participant takes a turn playing the coach, team member, and observer n The coach provides feedback to the team member in the scenario n The team member acts out the scenario n Mod 9 2. 0 Page 20 The observer completes the Coaching Feedback Form and shares feedback TEAMSTEPPS 05. 2 20
Coaching Workshop Exercise: Coaching cont. Mod 9 2. 0 Page 21 TEAMSTEPPS 05. 2 21
Coaching Workshop Coaching Tips Do… n Actively monitor and assess team performance n Establish performance goals and expectations n Acknowledge desired teamwork behaviors and skills through feedback n Coach by example; be a good mentor Do not… Mod 9 2. 0 Page 22 n Coach from a distance n Coach only to problem solve n Lecture instead of coach TEAMSTEPPS 05. 2 22
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