Coaching Workshop Coaching Workshop Objectives n Define coaching

Coaching Workshop

Coaching Workshop Objectives n Define coaching and its outcomes n Describe the role of a Team. STEPPS coach n List competencies of an effective coach n Describe how to implement coaching in Team. STEPPS Mod 9 LTC 2. 0 Page 2 TEAMSTEPPS 05. 2

Coaching Workshop Team. STEPPS Phases Coaching Mod 9 LTC 2. 0 Page 3 TEAMSTEPPS 05. 2

Coaching Workshop Coaching n Involves providing instruction, direction, and prompting n Includes demonstrating, reinforcing, motivating, and providing feedback n Requires monitoring and ongoing performance assessment n Continues even after skills are mastered to ensure sustainment Mod 9 LTC 2. 0 Page 4 TEAMSTEPPS 05. 2

Coaching Workshop Why Is Coaching Important? n Effective coaching can result in: n Clear and defined goals n Aligned expectations between team leader and team members n “Just-in-time” knowledge transfer n Increased individual motivation and morale n Increased ability to adapt and react n Early identification of unforeseen performance barriers n Commitment to ongoing learning and improvement n Movement toward superior team performance Mod 9 LTC 2. 0 Page 5 TEAMSTEPPS 05. 2

Coaching Workshop Why Is Coaching Important in Team. STEPPS? n Effective coaching in Team. STEPPS further aims to achieve: n Successful integration of teamwork behaviors into daily practice n Increased understanding of teamwork concepts n Increased teamwork competence among staff n Sustainment of improved performance over time n Improved team performance and safer resident care Mod 9 LTC 2. 0 Page 6 TEAMSTEPPS 05. 2

Coaching Workshop The Role of a Team. STEPPS Coach n Role model behavior n Observe performance and provide feedback n Motivate team members n Provide opportunities to practice and improve Mod 9 LTC 2. 0 Page 7 TEAMSTEPPS 05. 2

Coaching Workshop The Coach as a Role Model n Demonstrates effective use of teamwork behaviors, tools, or strategies n As a respected member of the team, reinforces acceptance of behavior through performance Mod 9 LTC 2. 0 Page 8 TEAMSTEPPS 05. 2

Coaching Workshop Coaches Provide Feedback That Is…. n Timely n Respectful n Specific n Directed toward improvement n Two way n Considerate Mod 9 LTC 2. 0 Page 9 TEAMSTEPPS 05. 2

Coaching Workshop The Coach as a Motivator n Helps team members see the bridge between new behaviors and resident safety and outcomes n Encourages belief in team members’ abilities to succeed n Expresses enthusiasm and commitment n Validates current levels of accomplishment while advocating n n Mod 9 LTC 2. 0 Page 10 greater achievement Recognizes successful performance Identifies potential challenges, pitfalls, and unforeseen consequences Offers support, assistance, and empathy Communicates positive results and outcomes TEAMSTEPPS 05. 2

Coaching Workshop Providing Opportunities to Practice n Can be formal/structured or informal n Examples include: n Ask team members how they might have approached a situation differently by using a Team. STEPPS tool or strategy n Use scenarios during staff or team meetings to discuss or simulate the effective use of a Team. STEPPS tool or strategy n Develop tools that facilitate use of tool or strategy, such as notepads that outline the SBAR components n Provide staff with a Team. STEPPS “tip of the week” Mod 9 LTC 2. 0 Page 11 TEAMSTEPPS 05. 2

Coaching Workshop Exercise: Effective Coaches Think about coaches you’ve known or observed… n n Mod 9 LTC 2. 0 Page 12 What characteristics did those coaches have that made them effective? Are coaching characteristics innate or can they be learned? TEAMSTEPPS 05. 2

Coaching Workshop Coaching Competencies Communication Communicating Instructions Providing Feedback Listening for Understanding Relationships Building Rapport and Trust Motivating Others Working With Personal Issues Confronting Difficult Situations Mod 9 LTC 2. 0 Page 13 TEAMSTEPPS 05. 2 Performance Improvement Setting Performance Goals Rewarding Improvement Dealing With Failure Assessing Strengths and Weaknesses Execution Responding to Requests Following Through

Coaching Workshop Exercise: Coaching Self-Assessment Complete a coaching self-assessment form to identify coaching strengths and areas for improvement. Mod 9 LTC 2. 0 Page 14 TEAMSTEPPS 05. 2

Coaching Workshop Implementing Coaching in Team. STEPPS n Develop a coaching plan and gain buy-in n Identify coaches n Train and prepare coaches n Prepare staff to receive coaching n Ensure organizational support for coaches Mod 9 LTC 2. 0 Page 15 TEAMSTEPPS 05. 2

Coaching Workshop Develop a Coaching Plan n As part of implementation planning, determine whether and how coaching will be used n To obtain buy-in, present coaching plan to leadership, including: n Importance of coaching in Team. STEPPS n Specific plans and considerations for implementation (e. g. , number of coaches required, time required, costs) n Anticipated performance improvements and results Mod 9 LTC 2. 0 Page 16 TEAMSTEPPS 05. 2

Coaching Workshop Identifying and Preparing Team. STEPPS Coaches n When identifying coaches, consider: n Where Team. STEPPS will be implemented n Individual characteristics and competencies n Number of coaches needed n Conduct a training session on coaching for the identified coaches n Match coaches with team members, if appropriate Mod 9 LTC 2. 0 Page 17 TEAMSTEPPS 05. 2

Coaching Workshop Prepare Staff for Team. STEPPS Coaching n Identify who the coaches are to the staff n Describe the goals and positive outcomes of coaching n Explain the role and responsibilities of coaches n Describe the expectations regarding staff interactions with coaches Mod 9 LTC 2. 0 Page 18 TEAMSTEPPS 05. 2

Coaching Workshop Organizational Support for Coaches n Include coaches in efforts to integrate Team. STEPPS performance into the nursing home n Leverage coaches’ work with frontline staff and knowledge of barriers n Formally recognize and/or reward coaches for contributions to the team’s success n Provide opportunities for coaches to work together to plan, problem solve, and share feedback n Mod 9 LTC 2. 0 Page 19 Promotes and reinforces accountability TEAMSTEPPS 05. 2

Coaching Workshop Exercise: Coaching n Divide into groups of three n Review the scenarios and Coaching Feedback Form n Each participant takes a turn playing the coach, team member, and observer n The coach provides feedback to the team member in the scenario n The team member acts out the scenario n Mod 9 LTC 2. 0 Page 20 The observer completes the Coaching Feedback Form and shares feedback TEAMSTEPPS 05. 2

Coaching Workshop Exercise: Coaching cont. Mod 9 LTC 2. 0 Page 21 TEAMSTEPPS 05. 2

Coaching Workshop Coaching Tips Do… n Actively monitor and assess team performance n Establish performance goals and expectations n Acknowledge desired teamwork behaviors and skills through feedback n Coach by example; be a good mentor Do not… Mod 9 LTC 2. 0 Page 22 n Coach from a distance n Coach only to problem solve n Lecture instead of coach TEAMSTEPPS 05. 2