Organizational Agility Chapter Nine Mc GrawHillIrwin Copyright 2011

Organizational Agility Chapter Nine Mc. Graw-Hill/Irwin Copyright © 2011 by The Mc. Graw-Hill Companies, Inc. All rights reserved.

The Responsive Organization Mechanistic organization § A form of organization that seeks to maximize internal efficiency. Organic structure § An organizational form that emphasizes flexibility 9 -2

Advice Network Reveals Knowledge Flow Figure 9. 1(b) 9 -3

Strategic Alliances Strategic alliance § A formal relationship created among independent organizations with the purpose of joint pursuit of mutual goals. 9 -4

The Learning Organization Learning organization § An organization skilled at creating, acquiring, and transferring knowledge, and at modifying its behavior to reflect new knowledge and insights. 9 -5

The High-Involvement Organization High-involvement organization § A type of organization in which top management ensures that there is consensus about the direction in which the business is heading 9 -6

The Strategy Triangle Figure 9. 2 9 -7

Customer Relationship Management Customer relationship management (CRM) § A multifaceted process focusing on creating twoway exchanges with customers to foster intimate knowledge of their needs, wants, and buying patterns. 9 -8

Customer Relationship Management Value chain § The sequence of activities that flow from raw materials to the delivery of a good or service, with additional value created at each step. 9 -9

Generic Value Chain Figure 9. 3 9 -10

Total Quality Management Total quality management (TQM) § An integrative approach to management that supports the attainment of customer satisfaction through a wide variety of tools and techniques that result in high-quality goods and services. 9 -11

Computer-Integrated Manufacturing Computer-integrated manufacturing (CIM) § The use of computer-aided design and computeraided manufacturing to sequence and optimize a number of production processes. 9 -12

Flexible Factories Flexible factories § Manufacturing plants that have short production runs, are organized around products, and use decentralized scheduling. 9 -13

Organizing for Speed: Time-Based Competition Time-based competition (TBC) § Strategies aimed at reducing the total time needed to deliver a good or service. 9 -14

Time-Based Competition Just-in-time (JIT) § A system that calls for subassemblies and components to be manufactured in very small lots and delivered to the next stage of the production process just as they are needed. 9 -15