Integrating Key Business Metrics into Your Business Agility

Integrating Key Business Metrics into Your Business Agility Vision & Story

The Business Agility “Value Prop” is Clear & Compelling… The ability to adapt to change, learn and pivot, deliver at speed, and thrive in a competitive market - Sally Elatta, Evan Leybourn … because, gone are the days when big eats small. Today fast is eating slow. The ability to learn and deliver faster than competitors may be the only sustainable competitive advantage

But Articulating Strategic Impact May Be a Work In Progress… Key Question: What are some ways you are articulating the strategic impact of your Agility efforts today?

Maybe We Should Try Building a Bridge… … to some of the Key Business Metrics increased Business Agility is working to positively impact!

Some Core Business Metrics to Consider… Brand Health Innovation Risk Management Customer Satisfaction Employee Engagement Operating Results

Brand Health & Agility: A Closer Look… Brand Awareness Brand Reputation Brand Equity Purchase Intent Brand Health Brand Positioning

Innovation & Agility: A Closer Look… Time to Market (TTM) % of Revenue vs. Forecast New Products Innovation % of Product Releases That Completed Discovery % of Revenue: “New Products” (< 24 Months)

Risk Management & Agility: A Closer Look… Small Batch Delivery Quality & Error Metrics Risk Management Improved Portfolio Management Discovery Before Delivery

Customer Satisfaction & Agility: A Closer Look… Net Promoter Score (NPS) E 2 E Journey Experience Customer Satisfaction Loyalty Metrics Reduced “Brand Detractors”

Employee Engagement & Agility: A Closer Look… Employee Satisfaction Rate Talent Development Metrics Employee Engagement Reduced “Backfill” Expenses ($) “HIPO” Retention %

Operating Results & Agility: A Closer Look… Revenue Growth New Product Segments Operating Results % “Run” vs. “Transform” Capacity Allocations Operating Margins

A “Call to Action”: Building Your Impact Measurement Plan 1 - Identify Your Key Stakeholders & Target Metrics

A “Call to Action”: Building Your Impact Measurement Plan 2 – Leverage Metrics That Exist Today + Plan to Capture Agility Impact

A “Call to Action”: Building Your Impact Measurement Plan 3 – Where Baseline Metrics Don’t Exist, Build a Plan to Collect Them…

A “Call to Action”: Building Your Impact Measurement Plan 4 – Get Your Message Out!

Questions & Feedback are a Gift: Thank You!

Thank you!