My Florida Market Place Vendor Performance Tracking Agenda

My. Florida. Market. Place Vendor Performance Tracking

Agenda • Vendor Performance Tracking (VPT) Overview • Completing Surveys • Vendor Search / Details • VPT Vendor Research

VPT Overview • Vendor Performance Tracking (VPT) is the tool agency customers use to enter and monitor vendor performance on a per transaction level • My. Florida. Market. Place (MFMP) generates a survey after an invoice reconciliation (IR) moves to ‘Paid’ in MFMP • Surveys generate for the following transactions: – State Term Contracts (STC) – State Purchasing Agreements (SPA) – Agency Term Contracts – Other transactions equal to or above $2, 500 (including governmental entities)

VPT Overview Email Notifications • MFMP sends an email to the requester or contract manager (contact) for purchase orders and contracts • The email contains a link to VPT to complete the survey • MFMP provides one email per day for all “new” pending surveys • VPT surveys can be accessed at anytime through the Common Actions section of your dashboard • Surveys are visible and available until submitted or for 30 days

VPT Overview Email Notifications

VPT Overview VPT Surveys • Surveys pre-populate with transaction-specific information • Customers rate vendors across four categories ranging from 1 (Fails to Meet Most Requirements) to 5 (Exceeds Most Requirements): – Performance to Specifications – e. g. compliance to contract specs – Delivery – e. g. on-time delivery – Invoicing – e. g. accurate billing – Customer Service – e. g. prompt/courteous customer service • Comments may be entered for a survey – Vendors have the ability to view comments relating to their ratings • Completion of the survey is optional • MFMP displays the cumulative VPT ratings during the vendor selection process

VPT Overview Vendor Location

VPT Overview Rating Details

VPT Overview Rating Details • Survey scores are calculated using a 5 year average • Vendors can access ratings through their registration in the Vendor Information Portal (VIP) • MFMP posts vendor performance ratings to the State Purchasing website quarterly. http: //www. dms. myflorida. com/vptreports – Only vendors with ratings display on report – Scores display for each of the four categories

Agenda • Vendor Performance Tracking (VPT) Overview • Completing Surveys • Vendor Search / Details • VPT Vendor Research

Completing Surveys

Completing Surveys VPT Home Page

Completing Surveys Pending Surveys

Completing Surveys Invoice Specific Rating Form

Completing Surveys Invoice Specific Rating Form cont.

Completing Surveys Survey Confirmation

Agenda • Vendor Performance Tracking (VPT) Overview • Completing Surveys • Vendor Search / Details • VPT Vendor Research

Vendor Search / Details VPT Vendor Search

Vendor Search / Details VPT Vendor Search / Details

Vendor Search / Details VPT Location Details

Vendor Search / Details VPT View Comments

Agenda • Vendor Performance Tracking (VPT) Overview • Completing Surveys • Vendor Search / Details • VPT Vendor Research

VPT Vendor Research Download Trending Report

VPT Vendor Research Download Trending Report

VPT Vendor Research Trending Report Export

Resources • Training Opportunities – http: //www. dms. myflorida. com/mfmp/agencycustomer/regis tration • Training environments allow you to practice what you learn. – The username is the same as your regular login. – The password is “train 30” – Analysis • https: //trn-analysis. myfloridamarketplace. com/Sourcing/Main – MFMP Training Environment • https: //trn-buyer. myfloridamarketplace. com/Buyer/Main

Resources • For questions or assistance, contact the MFMP customer service desk at (866) 352 -3776 or Buyer. Help@My. Florida. Market. Place. com. • Online resources at http: //www. My. Florida. Market. Place. com include My. Florida. Market. Place and System Administrator manuals, training information and more. • To search for vendors: – VIP Admin: https: //vendor. My. Florida. Market. Place. com. • Username and password: "publicuser. "