Memos Email and Letters Copyright 2006 SouthWesternThomson Learning

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Memos, E-mail, and Letters Copyright 2006 South-Western/Thomson Learning

Memos, E-mail, and Letters Copyright 2006 South-Western/Thomson Learning

Memos n Written (printed) messages used by people within an organization n Begin with

Memos n Written (printed) messages used by people within an organization n Begin with heading lines ¡ ¡ n To followed by the recipient’s name From followed by the writer’s name Date followed by the current date Subject followed by the topic of the message The body (paragraphs) follows the headings Click the mouse or tap the RIGHT ARROW key to continue. Screen 2

Memo Format Align at 1" tab setting 2" top margin Heading words in ALL

Memo Format Align at 1" tab setting 2" top margin Heading words in ALL CAPS Default or 1" side margins At least 1" bottom margin Click the mouse or tap the RIGHT ARROW key to continue. Screen 3

E-mail n n Message delivered electronically using special software and a network Includes message

E-mail n n Message delivered electronically using special software and a network Includes message body and heading lines ¡ ¡ n E-mail address of recipient E-mail address of sender Date message is sent Subject of message May also include a copy or blind copy line Click the mouse or tap the RIGHT ARROW key to continue. Screen 4

E-mail Message Guidelines n n n n Be courteous to others Keep messages short

E-mail Message Guidelines n n n n Be courteous to others Keep messages short and to the point Place important points in the first few lines Do not include private information Do not use all caps Use correct grammar, punctuation, and capitalization Proofread before sending the message Click the mouse or tap the RIGHT ARROW key to continue. Screen 5

Sample E-mail Screen Title bar Menu bar Toolbar Heading lines Formatting bar Message body

Sample E-mail Screen Title bar Menu bar Toolbar Heading lines Formatting bar Message body Click the mouse or tap the RIGHT ARROW key to continue. Screen 6

Personal-Business Letter n n Formal document used to deal with personal matters Examples ¡

Personal-Business Letter n n Formal document used to deal with personal matters Examples ¡ ¡ n Request information for a trip Congratulate a friend on winning an award Often arranged in block style Click the mouse or tap the RIGHT ARROW key to continue. Screen 7

Personal-Business Letter Format Block Letter Style 2" top margin or center vertically Return address

Personal-Business Letter Format Block Letter Style 2" top margin or center vertically Return address and Date Letter address Default or 1" side margins Salutation Body Complimentary close Writer’s name Reference initials and Enclosure note Click the mouse or tap the RIGHT ARROW key to continue. At least 1" bottom margin Screen 8

Business Letter n n n Formal document sent from a person in a business

Business Letter n n n Formal document sent from a person in a business Similar to a personal-business letter but with no return address Printed on letterhead paper that shows the business name and address Click the mouse or tap the RIGHT ARROW key to continue. Screen 9

Business Letter Format Block Letter Style Letterhead Date Letter address Salutation 2" top margin

Business Letter Format Block Letter Style Letterhead Date Letter address Salutation 2" top margin or center vertically Default or 1" side margins Body Complimentary close Writer’s name Reference initials and Enclosure note Click the mouse or tap the RIGHT ARROW key to continue. At least 1" bottom margin Screen 10

Review 1. A formal document sent from a person in a business is a

Review 1. A formal document sent from a person in a business is a a. Memo b. Personal-business letter c. Business letter Read the question and decide which answer you think is correct. Click the mouse to see the correct answer. Click the mouse or tap the RIGHT ARROW key to continue. Screen 11

Review 1. A formal document sent from a person in a business is a

Review 1. A formal document sent from a person in a business is a Business letter Click the mouse or tap the RIGHT ARROW key to continue. Screen 12

Review 2. In block letter style a. All lines begin at the left margin

Review 2. In block letter style a. All lines begin at the left margin b. To, From, Date, and Subject heading lines are used c. Paragraphs are indented Read the question and decide which answer you think is correct. Click the mouse to see the correct answer. Click the mouse or tap the RIGHT ARROW key to continue. Screen 13

Review 2. In block letter style All lines begin at the left margin Click

Review 2. In block letter style All lines begin at the left margin Click the mouse or tap the RIGHT ARROW key to continue. Screen 14

Review 3. An informal message sent in printed form to other people in an

Review 3. An informal message sent in printed form to other people in an organization is a. An e-mail message b. A memo c. A business letter Read the question and decide which answer you think is correct. Click the mouse to see the correct answer. Click the mouse or tap the RIGHT ARROW key to continue. Screen 15

Review 3. An informal message sent in printed form to other people in an

Review 3. An informal message sent in printed form to other people in an organization is A memo Click the mouse or tap the RIGHT ARROW key to continue. Screen 16

Review 4. When writing e-mail messages a. Use all capital letters for ease of

Review 4. When writing e-mail messages a. Use all capital letters for ease of keying b. It is usually safe to include private information c. Keep the message short and to the point Read the question and decide which answer you think is correct. Click the mouse to see the correct answer. Click the mouse or tap the RIGHT ARROW key to continue. Screen 17

Review 4. When writing e-mail messages Keep the message short and to the point

Review 4. When writing e-mail messages Keep the message short and to the point Click the mouse or tap the RIGHT ARROW key to continue. Screen 18

Review 5. A memo should have a. b. c. d. A 2" top margin

Review 5. A memo should have a. b. c. d. A 2" top margin Default or 1" side margins At least a 1" bottom margin All of the above Read the question and decide which answer you think is correct. Click the mouse to see the correct answer. Click the mouse or tap the RIGHT ARROW key to continue. Screen 19

Review 5. A memo should have All of the above Click the mouse or

Review 5. A memo should have All of the above Click the mouse or tap the RIGHT ARROW key to continue. Screen 20

Letters Memos and Email Letters Memos Emails ThreeLetters Memos and Email Letters Memos Emails Three
Business Communication Letters Memos and Email Letters MemosBusiness Communication Letters Memos and Email Letters Memos
Business Writing Memos Email IM Overview n MemosBusiness Writing Memos Email IM Overview n Memos
Business Writing Memos Netiquette Email Memos A memoBusiness Writing Memos Netiquette Email Memos A memo
BUSINESS LETTERS AND MEMOS Recipients Letters External AudienceBUSINESS LETTERS AND MEMOS Recipients Letters External Audience
Writing Reader Focused Letters Memos and EMail CWriting Reader Focused Letters Memos and EMail C
Working with Letters Memos and EMail Messages PearsonWorking with Letters Memos and EMail Messages Pearson
Writing Memos and Short Reports Memos Memo isWriting Memos and Short Reports Memos Memo is
Common Document Formats Strategies Memos Email Letters CustomizedCommon Document Formats Strategies Memos Email Letters Customized
Common Document Formats Strategies Memos Email Letters InstructionsCommon Document Formats Strategies Memos Email Letters Instructions
A how to on Memos Memos A memorandumA how to on Memos Memos A memorandum
Memos Mgr Markta eovsk Memos they are writtenMemos Mgr Markta eovsk Memos they are written
Writing memos Why learn about writing memos importantWriting memos Why learn about writing memos important
Memos Memos interoffice memorandums are written messages usedMemos Memos interoffice memorandums are written messages used
Formal letters Personal letters Letters of Acceptance andFormal letters Personal letters Letters of Acceptance and
COVER LETTERS THANK YOU LETTERS COVER LETTERS MAINCOVER LETTERS THANK YOU LETTERS COVER LETTERS MAIN
Writing Portfolios FriendlyBusiness Letters Friendly Letters Friendly lettersWriting Portfolios FriendlyBusiness Letters Friendly Letters Friendly letters
Formal letters Personal letters n Letters of AcceptanceFormal letters Personal letters n Letters of Acceptance
WRITING LETTERS LETTERS INFORMAL LETTERS To people youWRITING LETTERS LETTERS INFORMAL LETTERS To people you